topic Re:B580 big error with Davinci in Intel® Arc™ Discrete Graphics

B580 big error with Davinci

CCCCHUANZAI — Sun, 04 May 2025 10:38:04 GMT

WHEN I USING THE DAVINCI,MY COMPUTER STOPPING WORK.

THEN I FIND THE ERROR IS IN MY B580

I can't use Davinci at the newest drive

I must rollback my drive to 6632.

But when I use 6632,many games are going stuck.

I NEED A GOOOD DRIVE!

I BOUGHT YOUR CARD IN CHINA,SO I CAN'T RETURN THIS CARD AT JAPAN.

I HAVE NO METHODS, SO I TRY TO FIND ANSWERS AT THERE！

Re: B580 big error with Davinci

AlHill — Sun, 04 May 2025 10:42:00 GMT

First, do not be afraid to release the CAPS LOCK.

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

Re:B580 big error with Davinci

DhannielM_Intel — Tue, 06 May 2025 07:06:35 GMT

Hello CCCCHUANZAI,

Thank you for posting in the community. To assist you further with this matter, I have a few questions that will help us investigate the situation you're experiencing with DaVinci. Please see the questions below:

Are you experiencing freezing or crashing issues with the application?
When updating or reverting a driver, do you use the "Clean Installation" checkbox?
Have you tried using Display Driver Uninstaller to completely remove the previous driver before installing a new one?
Could you share the settings you are using in this application? Please send a screenshot.
How did you determine that the issue is related to the GPU?
Have you checked the Event Viewer? If so, please share the log files with me.

Additionally, I would like you to create a dump file, as this will help me analyze the errors when the application freezes or crashes. You can follow this link for instructions and guidance on how to generate one.

Also, as @AlHill mentioned, please try using our System Support Utility so I can further review your system requirements. Use the link provided above this reply.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re:B580 big error with Davinci

DhannielM_Intel — Fri, 09 May 2025 00:26:55 GMT

Hello CCCCHUANZAI,

I wanted to follow up to see if you've had a chance to review the questions I posted. Please let me know at your earliest convenience so we can proceed with resolving this matter.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re:B580 big error with Davinci

DhannielM_Intel — Wed, 14 May 2025 02:30:33 GMT

Hello CCCCHUANZAI,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician