topic Re:editing problem in pirmire pro and after effect in Intel® Arc™ Discrete Graphics

editing problem in pirmire pro and after effect

sojib — Fri, 09 May 2025 14:33:02 GMT

im use last 2 year arc a 750 and im waiting for full primire pro optimize driver when i running adobe primire pro and after effect when im render my video my cpu use 100% not full gpu use and make slow

im use Intel® Graphics Driver 32.0.101.6790 (WHQL Certified) but still not solve problem premire pro and after effect

and this problem is make intel arc downfall because gamer have youtube channel but their not edit video perfectly

please solve all video editing problem early

Re:editing problem in pirmire pro and after effect

Deeksha_S_Intel — Fri, 09 May 2025 18:00:42 GMT

Hi Sojib,

We would like to inform you that we are routing your query to the dedicated team for further assistance.

Re: editing problem in pirmire pro and after effect

sojib — Sun, 11 May 2025 15:06:49 GMT

how much time for this support

Re:editing problem in pirmire pro and after effect

RobbieR_Intel — Mon, 12 May 2025 01:15:03 GMT

Hello sojib,

Thank you for reaching out to us. I understand that when rendering a video while using adobe premiere pro and after effect, your CPU usage maximizes usage instead of your graphics card, you also currently have the latest driver installed on your system.

Rest assured, I'll do my best to help you fix this. To further investigate, please answer the following questions:

Is Resizable Bar (ReBAR) currently enabled on BIOS?
Was this working fine before?
What is the manufacturer of your Intel Arc A750?
What is the current version of your Adobe Premier?

To assist us in analyzing the details of your system and addressing the issue effectively, we kindly ask you to generate a System Support Utility (SSU) report. This report will provide us with comprehensive information about your system's configuration, helping us identify any potential incompatibilities or issues.

To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

Re: Re:editing problem in pirmire pro and after effect

sojib — Mon, 12 May 2025 02:44:10 GMT

this my SSU report

and me use Adobe Premiere Pro 2025 v25.2.1.002 version

I look forward to your response!

Best Regards

Re: editing problem in pirmire pro and after effect

sojib — Mon, 12 May 2025 23:47:44 GMT

what you all are doing please reply

Re:editing problem in pirmire pro and after effect

RobbieR_Intel — Tue, 13 May 2025 01:34:09 GMT

Hello Sojib,

Thank you for patiently waiting. Upon further review of the provided System Utility Log, I have noticed that your BIOS is not updated to the latest version. Ensure that your BIOS is updated so that it may benefit from the latest configurations of your Motherboard's Original Equipment Manufacturer.

Please download TUF GAMING B550M-PLUS BIOS 3621 and ensure to install it accordingly.

Additionally, please try to uninstall your current Adobe Premiere and ensure to download the latest version.

If the issue persists, please let me know.

Best Regards,

Robbie R.

Intel Customer Support Technician

Re: editing problem in pirmire pro and after effect

sojib — Wed, 14 May 2025 16:13:18 GMT

not solve my problem when i render video cpu 100% and gpu only 30 to 40 % use

please work very good and hard im sure you all solve this problem next driber update

Re: editing problem in pirmire pro and after effect

sojib — Wed, 14 May 2025 17:05:08 GMT

PLEASE YOU ALL ARE CONTRACT ADOBE FOR THIS PROBLEM SOLVE

MY FRIEND HAS NO GPU HE USE RAYZEN 5 5700G AND HER EDITING SMOTH NO PROBLEM

BUT ME USE ARC A 750 ME NOT USE SMOTH LIKE HER CPU VERY FUUNY SUBJECT

Re: editing problem in pirmire pro and after effect

sojib — Thu, 15 May 2025 18:01:39 GMT

hey please reply . how my problem solouation

Re:editing problem in pirmire pro and after effect

RobbieR_Intel — Sun, 18 May 2025 21:50:09 GMT

Hello sojib,

I sincerely apologize for the delay. I would like to confirm the following:

Where did you download your Adobe Premiere Pro?
What is your Adobe Premiere Pro settings?
What are the temperature of your CPU and GPU while on load?
With the new BIOS that was installed, were there any changes?

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

Re: editing problem in pirmire pro and after effect

sojib — Mon, 19 May 2025 05:27:41 GMT

i download my Adobe Premiere Pro in creative cloud

Adobe Premiere Pro settings me add sreen shot please check this post

the temperature of my CPU and GPU while on load . the cpu 65 and gpu 51 .

With the new BIOS that was installed but no any effect in rendering problem solve

and me attach my render time sreenshot cpu 100 use and gpu use half

Re: Re:editing problem in pirmire pro and after effect

sojib — Mon, 19 May 2025 05:33:29 GMT

me download my Adobe Premiere Pro in creative cloud

Adobe Premiere Pro settings me attach sreenshoot

the temperature of my CPU and GPU while on load the cpu 65 and gpu 51

the new BIOS that was installed no any change in my rendering time

me attach my render time sreenshot

Re:editing problem in pirmire pro and after effect

ArchieD_Intel — Thu, 22 May 2025 04:25:17 GMT

Hello sojib,

Thank you for the update. can you please try reinstalling the graphics driver and performing Clean Installation.

If you have any questions, please let me know. Thank you.

Best Regards,

Archie D.

Intel Customer Support Technician

Re: editing problem in pirmire pro and after effect

ArchieD_Intel — Mon, 26 May 2025 23:32:50 GMT

Hello sojib,

To help clarify the situation, please follow these steps:

Access the Project Settings and go to the General section to check the renderer dropdown menu. This will allow you to verify if GPU-accelerated rendering is enabled for your current project. Kindly provide a screenshot of the General page that shows the renderer settings.
Then, navigate to Preferences and select General. Use the checkbox highlighted in the image below to enable GPU-accelerated rendering if it is currently turned off or unchecked.
Could you specify the brand, model, and wattage of your power supply unit?

If you have any questions, please let me know. Thank you.

Best Regards,

Archie D.

Intel Customer Support Technician

Re:editing problem in pirmire pro and after effect

ArchieD_Intel — Thu, 29 May 2025 23:28:10 GMT

Hello sojib,

Did you have a chance to review the previous post? Please feel free to reach out if you have any questions. Thank you.

Best Regards,

Archie D.

Intel Customer Support Technician

Re: editing problem in pirmire pro and after effect

sojib — Sat, 31 May 2025 04:07:35 GMT

HI SIR ME ATTACH MY ALL SREENSHOT PLEASE CHEACK

SIR MY MAIN QUSETIONS WHY MY CPU USE 100% IN RENDER TIME

Re:editing problem in pirmire pro and after effect

ArchieD_Intel — Mon, 02 Jun 2025 03:52:18 GMT

Hello sojib,

Thank you for the update. To answer your question, it means your processor is operating at its maximum capacity to finish the task. This is typically expected during rendering because rendering demands a lot of CPU power.

To help me in checking this further, please confirm the exact make and model of your power supply.

If you have any questions, please let me know.

Best Regards,

Archie D.

Intel Customer Support Technician

Re: editing problem in pirmire pro and after effect

sojib — Mon, 02 Jun 2025 06:59:16 GMT

no sir you are wrong . my freind rtx 3060 to render video in her pc render time cpu only use 15 to 20% and gpu use 96 to 100%

but my arc gpu render time cpu 100 % use

my power supply model csk 650w 80 plus bronze

Re:editing problem in pirmire pro and after effect

ArchieD_Intel — Mon, 02 Jun 2025 07:40:53 GMT

Hello sojib,

Apologies. Thank you for providing the model of your power supply. I will be checking this again in my end and will update you once as soon as I have a solution. Thank you for your patience.

Best Regards,

Archie D.

Intel Customer Support Technician