topic Performance issues on The Crew Motorfest B580 in Intel® Arc™ Discrete Graphics

Performance issues on The Crew Motorfest B580

SevenPilot — Tue, 13 May 2025 01:04:41 GMT

CPU: Ryzen 5600X

Ram: 16gb at 3200 MHz

Storage: NVME ssd

GPU: Intel Arc B580 LE

I have recently started playing The Crew Motorfest and I cannot get a stable 60 FPS no matter what settings I use. I have tried 1440p and 1080p high preset and neither got to a stable FPS. Even 1440p low barely improved from 1440p high. The GPU never goes above 90% utilization. I have included the benchmarks as screenshots. This is a similar issue to another post, (Re:The Crew Motorfest - Bad Performance - Intel Community) but it seemed unresolved so I thought I would give my data as well.

Thanks,

Charlie

Re: Performance issues on The Crew Motorfest B580

JeanetteC_Intel — Wed, 14 May 2025 03:49:09 GMT

Hello SevenPilot,

Thank you for posting in Intel Communities.

To better understand the issue with your system, please provide the following key information:

1) What graphics driver are you currently using? If it's not the latest version 32.0.101.6793, consider installing it using DDU in safe mode. You can follow the instructions provided in this link.

2) Which platform did you use to obtain The Crew Motorfest? (e.g., Steam, Epic Games Store, etc.)

3) Please share the Intel SSU report from your system. After downloading, launch SSU.exe.

Scan: Check the box for Everything.
Click Scan.
Review: Once scanning is complete, click Next.
Click Save. *Attach the SSU log file in your reply.

4) Describe the performance issue as thoroughly as possible. For example, FPS drops when entering specific sections.

5) Provide screenshots or describe the in-game graphics settings you are using, such as ultra quality preset, video resolution, ray-tracing enabled, etc.

6) Submit CapFrameX capture data (.json files) that reproduce the issue. Capture data at least three times to establish a reliable performance baseline.

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

Re: Performance issues on The Crew Motorfest B580

SevenPilot — Wed, 14 May 2025 23:08:26 GMT

Thank you for your response.

1. I am using the current drivers. (32.0.101.6793)

2. I am using the Ubisoft Connect launcher.

3. I have attached the ssu file.

4. Framerate is consistantly inconsistant if that makes sense. It is always below 60fps and is always fluctuating.

5. I attached the benchmark results that include graphics settings in the orignal post.

6. I attempted to follow your steps to apply the correct rtss configuration, but the configuration folder is not where it is supposed to be. All that is in C:\Users\charl\Documents\CapFrameX is "captures" However, I did find a file with detailed benchmark info in my documents folder, and I have attached that file.

Thank you,

Charlie

Re:Performance issues on The Crew Motorfest B580

JeanetteC_Intel — Fri, 16 May 2025 07:17:15 GMT

Hello SevenPilot,

Thank you for providing all the essential information for further testing. I will review this internally and share an update when it's available.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re: Performance issues on The Crew Motorfest B580

JeanetteC_Intel — Wed, 21 May 2025 22:39:20 GMT

Hello SevenPilot,

Please note that I am still investigating this issue and require the following details from you:

From where did you download the game? Steam or Ubisoft?
Could you provide screenshots of your game's settings?
Can you try to capture again and share the CapFrameX data so we can further analyze the problem?

I look forward to your response soon.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re:Performance issues on The Crew Motorfest B580

JeanetteC_Intel — Mon, 26 May 2025 22:45:35 GMT

Hello SevenPilot,

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re: Performance issues on The Crew Motorfest B580

SevenPilot — Mon, 26 May 2025 23:48:30 GMT

I apologize for not responding sooner.

1. I downloaded the game from Ubisoft. Not Steam.

2. I have attached screenshots of what the high and low presets change in the settings.

3. I attempted to go through the process of getting CapFrameX data again, but the configuration folder still wasn't there. I apologize. I tried looking in the app itself for a place to put this file put I couldn't find a place.

Thank you for your help with this issue.

Re:Performance issues on The Crew Motorfest B580

JeanetteC_Intel — Thu, 29 May 2025 05:53:03 GMT

Hello SevenPilot,

Thank you for your efforts in providing the information I requested for further investigation of this issue. I will review this internally and will update you as soon as possible.

Best regards,

Intel Customer Support Technician

Re:Performance issues on The Crew Motorfest B580

JeanetteC_Intel — Tue, 03 Jun 2025 10:47:16 GMT

Hello SevenPilot,

Please be informed that we are still in the process of recreating the issue.

Regarding CapFrameX, we'll bypass the RTSS configuration. Instead, follow these steps:

Open CapFrameX and ensure it remains open (do not minimize or close it).
Launch the game and navigate to the section where the issue occurs.
Press F11 to start capturing data and reproduce the issue.
Once the issue has been reproduced, press F11 again to stop the data capture.
Return to CapFrameX, where you can find all data captures in the left panel of the Analysis tab. Clicking on any capture will display the results on the right.
To export the captured data as a JSON file, right-click the capture and select "Copy/paste recording file(s)."

Please provide the CapFrameX data, as it will serve as our point of comparison.

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

Re: Performance issues on The Crew Motorfest B580

SevenPilot — Tue, 03 Jun 2025 17:14:25 GMT

Hello, I hope you are having a good day. I have done what you said and captured the data. However, I have tried to attach the .json file, but on the bottom of the screen on this website it says that that .json files are not supported. I will gladly submit the file if you give me a way to post it.

Re:Performance issues on The Crew Motorfest B580

JeanetteC_Intel — Wed, 04 Jun 2025 00:41:44 GMT

Hello SevenPilot,

I'll send you a private message through email. Please make sure to check your inbox, as well as your spam and junk folders, since the message might end up there.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re: Re:Performance issues on The Crew Motorfest B580

SevenPilot — Sun, 21 Dec 2025 21:58:12 GMT

I haven't heard back from the email in a while. Any updates?