topic Re:Windows 11 in Intel® Arc™ Discrete Graphics

Windows 11

GodHelpUs — Fri, 02 May 2025 04:54:38 GMT

After Win 11 boot up, a pop up window requests user selection for launching the icpslauncher.

I already successfully updated* everything Intel.

-------------------

Processor Intel Evo 12th Gen i7 1260P.

Intel® Connectivity Performance Suite (ICPS) for Intel® Wireless Products, and Intel® Connectivity Manager (ICM)

Installation successful

2025-04-30 7:53 AM

Intel® Wireless Bluetooth® Drivers for Windows® 10 and Windows 11*

Installation successful

2025-04-30 7:50 AM

Intel® Wireless Wi-Fi Drivers for Windows® 10 and Windows 11*

Installation successful

2025-04-30 7:49 AM

Intel® Arc™ & Iris® Xe Graphics - Windows*

Installation successful

2025-04-25 8:21 PM

Intel® Arc™ & Iris® Xe Graphics - Windows*

Installation successful

2025-04-13 10:17 PM

Re: Windows 11

GodHelpUs — Fri, 02 May 2025 05:17:53 GMT

Screenshot

Re: Windows 11

GodHelpUs — Fri, 02 May 2025 05:20:33 GMT

I have cleaned up the system, rebooted multiple times, rechecked all updates, no recent changes made to system, no new apps added or removed.

Re: Windows 11

GodHelpUs — Fri, 02 May 2025 05:29:00 GMT

What is wrong or doesn't work since this error occurred yesterday: I cannot connect to a server using Proton VPN.

Specifically, this app fails, displaying "connecting..." forever.

Re: Windows 11

GodHelpUs — Fri, 02 May 2025 05:44:58 GMT

Screenshot #2: Win 11 Settings_Installed apps list.

Which of these 3 should I uninstall & reinstall or modify? All of them?

Re: Windows 11

RandyT_Intel — Mon, 05 May 2025 02:21:10 GMT

Hi @GodHelpUs,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.

Please provide the SSU log report and share it here so I can review your system's configuration.
What specific options are displayed in the pop-up window when it requests user selection for launching the icpslauncher?
Does the pop-up appear every time you boot up Windows 11, or is it intermittent?
Could you please share some screenshots of the error or prompt message?
When did the issue first occur?
What steps have been taken so far?

I look forward to your response and am committed to resolving your issue promptly.

Warm regards,

Randy T.

Intel Customer Support Technician

Re: Windows 11

MattCZ — Mon, 05 May 2025 08:00:44 GMT

Hallo, I have the very same problem.

log attached
two identical options see the screenshot above - selecting either of them works and starts the ICPS to the tray
yes, it appears every time - I checked the registry, but it doesn't start from there
screenshot already provided above
today 5 May, but the ICPS was installed on 29 Apr (I was away for a weekend)
tried to clean it from the registry Run, but not found there, also checked if not double installed, but it looks like only one entry in the Add or Remove Programmes dialog

The issue potentially connected is the failure of the Intel CSME Firmware driver, which occurred simultaneously.

Re: Windows 11

RandyT_Intel — Tue, 06 May 2025 01:52:16 GMT

Hi @GodHelpUs,

I have sent you an email regarding this concern. It seems that this is not a graphics issue, and I would like to clarify some points to provide you with tailored support.

@MattCZPlease submit a separate ticket or start a new thread for this issue so our team can assist you further and organize the steps we provide. We can only address one issue per case. Thank you for your understanding.

Warm regards,

Randy T.

Intel Customer Support Technician

Re:Windows 11

RandyT_Intel — Thu, 08 May 2025 22:10:52 GMT

Hi @GodHelpUs,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Warm regards,

Randy T.

Intel Customer Support Technician

Re:Windows 11

ArchieD_Intel — Tue, 13 May 2025 05:42:42 GMT

Hi @GodHelpUs,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Best regards,

Archie D.

Intel Customer Support Technician