topic Re:Games keep crashes on random moments in Intel® Arc™ Discrete Graphics

Games keep crashes on random moments

Belu — Thu, 24 Apr 2025 18:14:34 GMT

Hello so i am playing lost ark a mmo game and from time to time the game freezes and i have to close it and reopen the game meanwhile on Warhammer 40k spacemarine 2 the whole pc was freezing and the only action i could take was to restart the computer manually

my specs are
Processor : 12th Gen Intel(R) Core(TM) i5-12600K 3.70 GHz
Ram : 32.0 GB (31.8 GB usable)

Windows 11 (64 bit)

i have already tried a lot of things to see if something changed like changing the settings for the games and updating all the drivers
If someone have any solution he can provide i am thankfully

Re:Games keep crashes on random moments

RobbieR_Intel — Fri, 25 Apr 2025 05:08:35 GMT

Hello Belu,

Thank you for reaching out! It sounds like you're experiencing some frustrating issues with your gaming setup. Let's try to narrow down the potential causes and find a solution.

Please answer the following questions:

What are the current graphics settings for the games Lost Ark and Warhammer 40K Space Marine 2?
Have you made any recent changes to your system?
Was your system running these games fine before?
Are you playing these games through Steam, Epic Games, or other game platforms?
What are the troubleshooting steps that you've already done?

To assist us in analyzing the details of your system and addressing the issue effectively, we kindly ask you to generate a System Support Utility (SSU) report. This report will provide us with comprehensive information about your system's configuration, helping us identify any potential incompatibilities or issues.

To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

Re: Re:Games keep crashes on random moments

Belu — Fri, 25 Apr 2025 15:39:58 GMT

hello i had before the 1050TI graphic and i was playing on same settings the lost ark for some random reasons the game just freezes stop working i use steam mostly for my games and everything was same except the new graphic card and after using the intel B850 i am getting those problems i never had before.
i really dont know what else to change

Re:Games keep crashes on random moments

RobbieR_Intel — Sun, 27 Apr 2025 22:13:52 GMT

Hello Belu,

Thank you for answering the following questions and for providing additional information regarding your system. I understand that this issue has not been happening with your previous graphics card and I finally see the current Graphics Card that you are using, specifically a B580 Graphics Card.

I would just like to confirm the following:

Is Resizable Bar enabled in your BIOS Settings?
What is the manufacturer of your Intel Arc B580?
When did the issue start?
Besides the games that were mentioned, do you encounter this issue on other games?

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

Re: Re:Games keep crashes on random moments

Belu — Mon, 28 Apr 2025 20:07:05 GMT

Hello Robbie R. Resizable Bar is turned on Sparkle Arc B580 Titan Luna 12GB OC (GPU is not overclocked) Since i bought my GPU. Also a friend of mine has the exact same issue with an Arc A770 16GB Limited Edition. Space Marine 2 and Lost Ark

Re:Games keep crashes on random moments

RobbieR_Intel — Wed, 30 Apr 2025 01:29:21 GMT

Hello Belu,

Thank you for your response. Since you're encountering crashes even if Resizable Bar is turned on, I would need to further review your System.

To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

Re:Games keep crashes on random moments

Earl_Intel — Mon, 05 May 2025 03:34:36 GMT

Hi Belu,

Just wondering if you had a chance to look at the questions we posted about the needed logs. In order to decide on the appropriate course of action to address this issue, kindly notify me as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

Re:Games keep crashes on random moments

RobbieR_Intel — Thu, 15 May 2025 21:59:21 GMT

Hello @Belu,

I have not heard back from you in a while and with that being said, I will now close this query. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Robbie R.

Intel Customer Support Technician