topic Re:Screen tearing (& stuttering)- Arc B580 - Counter-Strike 2 in Intel® Arc™ Discrete Graphics

Screen tearing (& stuttering)- Arc B580 - Counter-Strike 2

Danyyy3l — Tue, 06 May 2025 22:17:44 GMT

PC SPECS:

Asrock intel arc b580, Ryzen 7 5700x, 32gb 3000mhz ram, Aorus b450 elite (re-bar ON), 750w gold psu

Im having issues with screen tearing -

So I have my FPS capped at 144 inside the intel software, and i have the Rivatuner enabled to show temps, frametime etc... and my frametimes are always 100% perfect in the recording when im moving in-game. I also tried capping the FPS inside of Rivatuner and not Intel's software, but the screen tearing it is still there.
Basically every time I press ESC in-game, or tab in and out of the game, the "screen tear" happens in a different spot. It kind of just stays stationary at that part of the monitor until i ESC or tab in and out of the game. It's constantly tearing with any movement, and in this clip i was looking at some lamp post to try and show it as good as possible.

Also the screen tearing when I tried capping the FPS on RTSS was not stationary, and was kind of going from the top to the bottom of the monitor every second, not sure why and how this changes, maybe different FPS cap values since i've tried 141, 142 etc... or just difference between intel and RTSS frame cap..

I've tried DDU (in safe-mode), i've tried enabling v-sync and that obviously fixes it but nobody wants input delay in a competitive shooter.. I've tried enabling AMD freesync on my monitor but that doesn't work either (not sure if its even compatible? ive heard it works with b580 but i guess not?), I've tried reinstalling CS, deleting shader cache, different resolution and fullscreen modes (I play 1280x960 stretched), I've tried to change i think all Intel software options like screen sharpening, scaling methods etc... Nothing seems to work...

Also when I play with uncapped FPS or capped ABOVE my monitors 144hz, the game just stutters way too much and kind of feels like im playing 120hz

Any clue?

EDIT: I've loaded up minecraft to test if screen tearing happens aswell, and yes it does.

EDIT (2): Even tho I don't want to play CS2 with the launch option "-vulkan" because it is not supported by FaceIt and is stuttering even with capped 144fps constant frametimes, ive loaded it up again to see if the screen tearing happens with that, and the screen tearing DOES NOT happen with vulkan. Normal cs2 is running D3D11 and minecraft is running OGL

Re:Screen tearing (& stuttering)- Arc B580 - Counter-Strike 2

Mike_Intel — Wed, 07 May 2025 00:30:23 GMT

Hello Danyyy3l,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

When did you start having this issue?
Was it working fine before?
If yes, what was the last change made in the system before the issue started?
Are you using an Intel brand Arc B580?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Screen tearing (& stuttering)- Arc B580 - Counter-Strike 2

Danyyy3l — Wed, 07 May 2025 08:50:16 GMT

Hey Mike,

Im pretty sure the issue was always there, I assume I didn't really notice it because I used to NOT cap my FPS to my monitors refresh rate, which overall made the games more stuttery compared to capped fps, and therefore I didn't notice the screen tearing (I just tried to play again WITHOUT a FPS cap, and I can confirm that the screen tearing is way harder to spot with the micro stuttering and higher fps, but it's definitely still there)

(I have also tried the latest 6790 WHQL aswell as the older 6651 WHQL to see if it happens on a different driver version, and yes, the issue is still the same)

Im using the Asrock Intel Arc B580 Challenger 12GB OC.

Re:Screen tearing (& stuttering)- Arc B580 - Counter-Strike 2

Mike_Intel — Thu, 08 May 2025 23:11:09 GMT

Hello Danyyy3l,

Thank you for the update.

At this point, I need to gather more details because we may also try this in our lab.

Please help provide the following details:

What is the specification of your power supply?
Just to check, how did you update the driver? Have you tried our DDU method?
Please provide the SSU longs of your system. Kindly refer to the link below on how to generate the logs:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:Screen tearing (& stuttering)- Arc B580 - Counter-Strike 2

Danyyy3l — Fri, 09 May 2025 00:00:21 GMT

Hey!

1. My PSU is the fractal design ion 750w gold. (https://www.fractal-design.com/products/power-supplies/ion/ion-gold-750w/black/)

2. Yes, I did the DDU with your method. I've done DDU on this card multiple times actually because of some other issues I had before.

3. The SSU logs are provided in this message.

Re:Screen tearing (& stuttering)- Arc B580 - Counter-Strike 2

Mike_Intel — Sun, 11 May 2025 23:37:13 GMT

Hello Danyyy3l,

Thank you for the update.

Upon initial review of the SSU, I found out that the driver version installed in your system is 32.0.101.6790.

The latest driver that we have is version 32.0.101.6793. Please try to install this using DDU method and if you are still having the same issue, please help generate a new set of SSU and update me on this thread.

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:Screen tearing (& stuttering)- Arc B580 - Counter-Strike 2

Danyyy3l — Mon, 12 May 2025 13:47:23 GMT

Hey, I've done this, and the issue is still the same.

Just to go over it again: The screen tearing thing happens in DX11 (cs2), and OGL (minecraft), but when using vulkan in cs2, the screen tearing doesn't happen, however the fluidity and overall smoothness of the game feels very stuttery, regardless of if I fps cap it or not.

The new SSU log is attached below.

I've also attached a video of it happening in minecraft, as you can see the screen tearing thing is kind of going from the top of the screen to the bottom gradually.

Edit: I can try to replicate it on some other games if it's necessary.

Re:Screen tearing (& stuttering)- Arc B580 - Counter-Strike 2

Mike_Intel — Mon, 12 May 2025 22:59:23 GMT

Hello Danyyy3l,

Thank you for the quick update.

I also noticed that your BIOS is not updated. You are using F66 and the latest from your motherboard download site is F67g.

So that everything is updated, can you also try to update the BIOS. If still the same, I will do further checking on this and possible simulation of this issue in our lab.

Here is the download site of your motherboard:

https://www.gigabyte.com/Motherboard/B450-AORUS-ELITE-rev-1x/support#support-dl-bios

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re:Screen tearing (& stuttering)- Arc B580 - Counter-Strike 2

Mike_Intel — Thu, 15 May 2025 22:15:35 GMT

Hello Danyyy3l,

I hope this message finds you well.

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:Screen tearing (& stuttering)- Arc B580 - Counter-Strike 2

Danyyy3l — Fri, 16 May 2025 10:26:43 GMT

Hey, yes I have just updated the BIOS to the latest F67g, but the issue is still the same. Nothing has changed

Re:Screen tearing (& stuttering)- Arc B580 - Counter-Strike 2

Mike_Intel — Sun, 18 May 2025 23:51:08 GMT

Hello Danyyy3l,

Thank you for the information provided.

I will do further research on this matter and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re:Screen tearing (& stuttering)- Arc B580 - Counter-Strike 2

Mike_Intel — Wed, 21 May 2025 05:56:43 GMT

Hello Danyyy3l,

I just want to update you that we are now checking this issue. While doing that, let me asked for the following details:

Is the issue only isolated to CS2 and Minecraft?
Is VSync turned on with the affected games?
What is the brand and model of his monitor?
Can you share some screenshots of the game's settings?
Please help generate the logs below:

IGS: create/update the following Registry Key:

HKEY_LOCAL_MACHINE\SOFTWARE\Intel\IntelGraphicsSoftwareLogLevel=Trace

And get the logs by going into Windows' Event Viewer, under application -> Intel Graphics Software

If you have questions, please let me know.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:Screen tearing (& stuttering)- Arc B580 - Counter-Strike 2

Danyyy3l — Wed, 21 May 2025 12:20:28 GMT

Hey,

1. I will download some other game and test soon.
2. Vsync is OFF when this issue occurs. The issue is fixed with VSYNC however I don't want input lag that comes with vsync.
3. My monitor is AOC 24G2W1G4
4. I sent some screenshots of the game settings
5. Can you please explain this part a bit better? How exactly do I create the "IntelGraphicsSoftwareLogLevel=Trace" ?, and also about the event viewer logs, do I have to first play the game and cause the screen issue to happen before going into the event viewer and saving or? And what and how do I exactly save in the event viewer?

Also one more thing, I've noticed the issue doesn't happen in minecraft If Im in windowed mode (not in fullscreen). Only when im in fullscreen the issue occurs. However with counter-strike 2, it still occurs even in windowed mode. Not sure why that is, maybe because the windowed mode between the different games is a bit different, because in minecraft i can adjust the size of the window when dragging the edges of the game, but in cs2, I can only use the resolution set in the game settings, and cannot resize the window by dragging the edges.

Re:Screen tearing (& stuttering)- Arc B580 - Counter-Strike 2

Mike_Intel — Wed, 21 May 2025 23:38:52 GMT

Hello Danyyy3l,

Thank you for the update.

Regarding the logs in Intel Graphics Software, just check if you can gather the logs and send it to us. I will wait for it. Thank you.

If you have questions, please let me know.

Best regards,

Michael L.

Intel Customer Support Technician

Re:Screen tearing (& stuttering)- Arc B580 - Counter-Strike 2

Ernesto_C_Intel1 — Mon, 26 May 2025 15:47:30 GMT

Hi @Danyyy3l,

I'm contacting you on behalf of my technician, Mike_Intel. Due to system limitation, this thread can only focus on one issue.

May I know if the focus of our discussion would be CS2 or Minecraft?

For the other game, I suggest creating a separate thread so that our team can focus on addressing the issue for that game.

I'll be waiting for your response.

Regards,

Ernesto C.

Intel Customer Support Engineer

Re:Screen tearing (& stuttering)- Arc B580 - Counter-Strike 2

Ernesto_C_Intel1 — Fri, 30 May 2025 00:01:15 GMT

Hi @Danyyy3l,

I'm reaching out to follow-up with my previous message. Let me know if what would be the focus of our discussion would be CS2 or Minecraft?

Regards,

Ernesto C.

Intel Customer Support Engineer

Re:Screen tearing (& stuttering)- Arc B580 - Counter-Strike 2

Ernesto_C_Intel1 — Wed, 04 Jun 2025 03:34:56 GMT

Hi @Danyyy3l,

I haven't received your response from this case. I'll go ahead close this thread now.

Feel free to contact us if you have any concerns or questions.

Regards,

Ernesto C.

Intel Customer Support Engineer