topic Intel® Arc™ und Iris® Xe Grafik – Windows in Intel® Arc™ Discrete Graphics

Intel® Arc™ und Iris® Xe Grafik – Windows

martinreinke — Sun, 18 May 2025 12:05:21 GMT

Good day, Intel Community!

In my Windows Update, two updates keep appearing: Intel Corporation - Display - 31.0.101.5388 and Intel Corporation - Extension - 31.0.101.5388. They cannot be installed (Installation error – 0x80070103). My Intel Driver and Support Assistant reports that my drivers and software are up to date. However, it also reports: "Intel® Wireless Bluetooth® Driver for Windows® 10 and Windows 11* Installation aborted" and "Intel® Arc™ and Iris® Xe Graphics – Windows* Installation aborted."

Question 1: Are the two messages related?

Question 2: Can I hide or disable the two update searches "Intel Corporation - Display - 31.0.101.5388 and Intel Corporation - Extension - 31.0.101.5388" from my 'Check for updates'?

Best regards - Martin Reinke

Re:Intel® Arc™ und Iris® Xe Grafik – Windows

Earl_Intel — Mon, 19 May 2025 08:16:58 GMT

Hi martinreike,

Thank you for posting in the communities!

I appreciate you reaching out on us about the error messages that you see on our website about the drivers that failed to update on your system.

No worries, to better assist you and determine the most appropriate resolution, could you please provide the needed details listed below:

May I know what graphics driver do you have?
Is your device a laptop or a desktop? if it's a laptop, may I know the exact make and model of it?
Does the issue occur after a driver update?
What OS version you're currently using on your system?
What are the troubleshooting steps you already tried to fix the issue?

Once we have this information, we will be able to proceed with the next course of action and work towards resolving the issue you are facing. Your cooperation is invaluable in helping us provide you with the best possible support.

Best regards,

Earl E.

Intel Customer Support Technician

Re: Intel® Arc™ und Iris® Xe Grafik – Windows

martinreinke — Tue, 20 May 2025 19:01:24 GMT

Hello Earl E.,

Thank you very much for your prompt response. Here are the answers to your questions, in order:

1. Graphics driver: 32.0.101.6790 (Date: April 28, 2025, File version: 1.4.304.0, Catalog file: igdlh.cat)

[In the Device Manager, it also lists under Graphics Cards: USB3.0 to DVI Adapter, Vendor Display Link, Driver date December 18, 2024, Driver version 11.5.6380.0 – I should mention that I am using two additional LG monitors alongside the main screen. The desktop is extended to these displays.]

2. My device is a ThinkPad laptop. Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz / Installed RAM 16.0 GB (15.7 GB usable) / System type 64-bit operating system, x64-based processor.

3. Operating system used: Windows 11 Pro 24H2, installed on April 18, 2025 / OS build 26100.4061 / Windows Feature Experience Pack 1000.26100.84.0.

4. I have not taken any troubleshooting steps so far, apart from this inquiry to Intel.

Best regards – Martin Reinke-Thomé

Re:Intel® Arc™ und Iris® Xe Grafik – Windows

Earl_Intel — Wed, 21 May 2025 07:46:43 GMT

Hi martinreike,

Thank you for sharing this useful information with us.

No worries, I will further look into this and gather some troubleshooting steps that you can try.

Can you clarify to us what exact model of Lenovo ThinkPad do you have?
Did you update the drivers on your OEM website or in our intel website?

Kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Note: We will try to assist you with general troubleshooting steps even if it's something not traditionally covered in our support. However, if the issue still persists, you will have to contact the Original Equipment Manufacturer of your device. Your device manufacturer may have altered features, incorporated customizations, or made other changes to some components for better compatibility with your system.

Best regards,

Earl E.

Intel Customer Support Technician

Re: Intel® Arc™ und Iris® Xe Grafik – Windows

martinreinke — Wed, 21 May 2025 19:40:29 GMT

Hello Earl E.!

My computer is called "NTS Lenovo ThinkPad E15 G2" - 20TD00GHGE S/N: 1S20TD00GHGEPF3M8HY3, purchased on July 29, 2022. It came with Windows 11. Due to a migration error after the purchase, Windows 11 had to be completely reinstalled in August 2022. Since then, the NTS Lenovo ThinkPad E15 G2 has been up to date regarding Windows updates. I have never updated the drivers on my OEM website or on your Intel website. All updates have been Windows updates and have been successful so far. For the past few weeks, Windows has been reporting the following Intel updates when searching for new updates: "Intel Corporation - Display - 31.0.101.5388" and "Intel Corporation - Extension - 31.0.101.5388". The updates regularly fail. The error message is always the same: "Installation error – 0x80070103".

Best regards, martinreinke

Re:Intel® Arc™ und Iris® Xe Grafik – Windows

Earl_Intel — Thu, 22 May 2025 08:56:24 GMT

Hello martinreike,

Thank you for providing this valuable information.

I've noted the details you shared, including how the issue began.

No worries—let’s continue troubleshooting by trying the following steps:

Follow the instructions on how to perform a clean installation of your GPU drivers: How to Use the Display Driver Uninstaller (DDU) to Uninstall an...
After completing the clean installation, download and install the latest GPU driver from your OEM website: laptops and netbooks :: thinkpad edge laptops :: thinkpad e15 gen 2 type 20td 20tecontentdetail - Lenovo Support US

Once you've completed these steps, please let me know if you notice any improvements in the issue.

Best regards,

Earl E.

Intel Customer Support Technician

Re: Intel® Arc™ und Iris® Xe Grafik – Windows

martinreinke — Fri, 23 May 2025 23:09:01 GMT

Hello Earl E.!

Thank you for your support.

I followed your request to clean my GPU using Wagnardsoft (DDU v18.1.1.3_setup). I have installed the following current drivers from the official Lenovo website (in order):

1. Intel Graphics Driver (n34iv33w)

2. NVIDIA GFE package (r1eng04w)

3. ThinkPad Video Features Driver (r1jda25w)

4. ThinkPad Monitor (r1emi04w)

The installation was successful. The Device Manager reports no issues.

During the Windows Update, the following message appeared: Lenovo - Monitor - 6.14.26.0 completed

However, there is still this warning message: Intel Corporation - Extension - 31.0.101.5388 Installation error – 0x80070103

The download starts briefly, then the error message appears.

So we haven't quite finished yet. Unfortunately, I will be on a business trip for the next 14 days (without this laptop). Can we keep the ticket open until I return?

Best regards, martinreinke

Re:Intel® Arc™ und Iris® Xe Grafik – Windows

Earl_Intel — Mon, 26 May 2025 08:40:30 GMT

Hi martinreinke,

Thank you for trying out the troubleshooting steps I recommended. I appreciate your efforts in diagnosing the issue.

Rest assured, I will conduct further internal investigation and provide you with insights on this thread as soon as possible. I will keep you updated throughout the process.

Let me know if you have any additional details that might help. Looking forward to resolving this for you!

Best regards,

Earl E.

Intel Customer Support Technician

Re: Re:Intel® Arc™ und Iris® Xe Grafik – Windows

martinreinke — Mon, 26 May 2025 08:53:23 GMT

Hi Earl E.,

Thank you for your response. I’m currently on a business trip in Vienna and writing from a different computer. If there’s anything I need to do on my (problematic) computer in Germany, that won’t be possible until June 6 – so we have some time until then.

Best regards,
martinreinke

Re:Intel® Arc™ und Iris® Xe Grafik – Windows

Earl_Intel — Tue, 27 May 2025 06:24:03 GMT

Hello martinreinke,

Thank you for patiently waiting on me.

Based on my investigation, the 0x80070103 error occurs when the version of a driver reported by the device differs from the current version published in the Windows Update catalog. In such cases, Windows Update offers the device the newer driver, but attempting to install it again results in this error.

Please note that the drivers we installed on your system were successfully applied and are functioning correctly.

Microsoft is aware of this issue and is working closely with the OEM to resolve it.

For further assistance regarding the error message, I recommend coordinating with Microsoft directly. Additionally, you may contact Lenovo Support for additional troubleshooting steps related to your device.

Best regards,

Earl E.

Intel Customer Support Technician