topic Re:B580 Frequent blue screens of death in Adobe premiere. VIDEO TDR FAILURE in Intel® Arc™ Discrete Graphics

B580 Frequent blue screens of death in Adobe premiere. VIDEO TDR FAILURE

AndrewUA — Mon, 19 May 2025 09:14:52 GMT

During the editing of the video, blue screens of death began to appear in the adobe premiere. I'm attaching a photo. Such cases occurred on the following drivers - 32.0.101.6790 . Previously, I used the drivers - 6257. 6257 were the most stable for editing, but they had a problem with simultaneous work in the primer and aftereffects through an adobe media link. the image was constantly disappearing and aftereffects gave a video card driver error. So I updated to newer drivers.

Re: B580 Frequent blue screens of death in Adobe premiere. VIDEO TDR FAILURE

Maxowen55 — Mon, 19 May 2025 09:55:02 GMT

The 6790 drivers seem particularly buggy with Adobe apps. I tested them on my B760 board with an A770 and got constant crashes. Switched to 6500 and things are mostly stable again, even if dynamic link is still a little flaky. Adobe and Intel really need to sync better on compatibility testing.

Re: B580 Frequent blue screens of death in Adobe premiere. VIDEO TDR FAILURE

AndrewUA — Mon, 19 May 2025 11:13:17 GMT

However, the fact that Intel is trying to fix these bugs and release more stable drivers makes me optimistic, so it is important to describe your problems.

Re: B580 Frequent blue screens of death in Adobe premiere. VIDEO TDR FAILURE

RandyT_Intel — Tue, 20 May 2025 05:13:18 GMT

Hi @AndrewUA,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.

Please provide the SSU log report and share it here so I can review your system's configuration.
Could you please let me know which version of the application you are currently using?
Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version?
. When did the issue first occur?
Have you made any software or hardware changes to the system recently?
What troubleshooting steps have you tried so far aside from driver updates?
Have you noticed any signs of overheating in the system?

I look forward to your response and am committed to resolving your issue promptly.

Warm regards,

Randy T.

Intel Customer Support Technician

Re: B580 Frequent blue screens of death in Adobe premiere. VIDEO TDR FAILURE

RandyT_Intel — Tue, 20 May 2025 05:14:19 GMT

@Maxowen55 kindly submit a separate thread so we can further assist you and get back to you.

Re: B580 Frequent blue screens of death in Adobe premiere. VIDEO TDR FAILURE

AndrewUA — Tue, 20 May 2025 06:55:21 GMT

Hello, thank you for your reply. For now, I'm back to the 6257 driver, as the newer drivers started to cause blue screens to occur very frequently when working in Adobe Premier Pro.

Please provide the SSU log report and share it here so I can review your system's configuration.
-- I've attached the file.
Could you please let me know which version of the application you are currently using?
--25.2.3 - official, downloaded through the Creative Cloud.
Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version?
--I updated the new version of the drivers through Intel Graphics Software. I went back to the old version of the drivers with uninstallation via DDU.
. When did the issue first occur?
-- The first time this error occurred was after updating the drivers to version 6790.
Have you made any software or hardware changes to the system recently?
-- No, I just updated the driver.
What troubleshooting steps have you tried so far aside from driver updates?
-- I went back to the old drivers and the problem disappeared. But in the old drivers, the adobe dynamic link does not work correctly. With the new drivers, there was no problem with the adobe dynamic link.
Have you noticed any signs of overheating in the system?
-- I haven't noticed any signs of overheating, and the weather is quite cool at 19 degrees Celsius.

Re:B580 Frequent blue screens of death in Adobe premiere. VIDEO TDR FAILURE

RandyT_Intel — Tue, 20 May 2025 21:13:47 GMT

Hi @AndrewUA,

Thank you for sharing this information. I will begin investigating the issue and attempt to replicate it on our end. I'll post an update here or notify you directly once there are any developments. If I need further details, I'll reach out to you here. I appreciate your patience as I work on this matter.

Warm regards,

Randy T.

Intel Customer Support Technician

Re:B580 Frequent blue screens of death in Adobe premiere. VIDEO TDR FAILURE

RandyT_Intel — Thu, 22 May 2025 01:32:39 GMT

Hi @AndrewUA,

I want to follow up some points. To assist you further with the issue you're experiencing, we kindly request some additional information and files. Your cooperation will help us analyze and resolve the problem more effectively.

Have you tried installing the latest graphics driver version 32.0.101.6793 using Display Driver Uninstaller (DDU)? If not, we recommend doing so to ensure optimal performance.
Could you please share the steps you take to recreate the issue? This will help us understand the context and identify potential solutions.
If possible, could you share the project files where the issue occurs? You can send them privately via email to ensure confidentiality.
We also request that you generate a kernel or complete crash dump and share it with us for detailed analysis.

Please let us know if you have any questions or need further guidance on any of the requests.

Warm regards,

Randy T.

Intel Customer Support Technician

Re: Re:B580 Frequent blue screens of death in Adobe premiere. VIDEO TDR FAILURE

AndrewUA — Sat, 24 May 2025 15:00:36 GMT

Thank you for your reply.

Have you tried installing the latest graphics driver version 32.0.101.6793 using Display Driver Uninstaller (DDU)? If not, we recommend doing so to ensure optimal performance.
----
Yes, today I installed the drivers 6793 and tested them (Used DDU). The problem with the VIDEO_TDR_FAILURE error hasn't disappeared, but the computer has started to restart more often without the blue screen of death.
Could you please share the steps you take to recreate the issue? This will help us understand the context and identify potential solutions.
_____
This happens during the playback of a video in the adobe premiere app. And it happens at a completely random moment, regardless of the type of video file or project. It usually happens when I'm watching a video and move the timeline cursor to another location. The computer freezes for 5-10 seconds and restarts, or shows a blue screen of death.
If possible, could you share the project files where the issue occurs? You can send them privately via email to ensure confidentiality.
-----
This does not depend on the project, it happens in absolutely all projects that I open for work.
We also request that you generate a kernel or complete crash dump and share it with us for detailed analysis.
____
The file is available at this link - https://fex.net/uk/s/rybe4f1

Thank you for trying to solve this problem.

Re: B580 Frequent blue screens of death in Adobe premiere. VIDEO TDR FAILURE

Andrey1970 — Sat, 24 May 2025 15:03:14 GMT

Последний драйвер установлен! Проблема возникает только в некоторых играх!!!

Re: B580 Frequent blue screens of death in Adobe premiere. VIDEO TDR FAILURE

Andrey1970 — Sat, 24 May 2025 15:09:17 GMT

The problem is the same with any drivers!

Re: B580 Frequent blue screens of death in Adobe premiere. VIDEO TDR FAILURE

Andrey1970 — Sat, 24 May 2025 15:10:07 GMT

The latest driver is installed! The problem occurs only in some games!!!

Re:B580 Frequent blue screens of death in Adobe premiere. VIDEO TDR FAILURE

RandyT_Intel — Mon, 26 May 2025 01:01:36 GMT

Hi @AndrewUA,

Thank you for sharing this information. Please allow me some time to further investigate the issue and replicate it on our end using the details you've provided. I will post an update here once I have completed my analysis. I appreciate your patience as I work on resolving this matter.

Warm regards,

Randy T.

Intel Customer Support Technician

Re: B580 Frequent blue screens of death in Adobe premiere. VIDEO TDR FAILURE

RandyT_Intel — Mon, 26 May 2025 01:02:16 GMT

@Andrey1970 kindly submit a separate thread so we can further assist you and get back to you.

Re: Re:B580 Frequent blue screens of death in Adobe premiere. VIDEO TDR FAILURE

AndrewUA — Mon, 26 May 2025 06:45:09 GMT

Thank you, I hope you will be able to solve this problem. I'm now back on the 6257 driver - no blue screen for a whole day of work.

Re: Re:B580 Frequent blue screens of death in Adobe premiere. VIDEO TDR FAILURE

RiyanOng — Mon, 26 May 2025 07:52:53 GMT

This is exactly what i been experiencing. Changing drivers, no BSOD but computer freeze about 5-10 seconds, crashed and restarted without BSOD

Re: Re:B580 Frequent blue screens of death in Adobe premiere. VIDEO TDR FAILURE

AndrewUA — Tue, 27 May 2025 11:48:04 GMT

Yes, you are right. Sometimes it just reboots, sometimes with a blue screen of death.

Re: Re:B580 Frequent blue screens of death in Adobe premiere. VIDEO TDR FAILURE

RiyanOng — Tue, 27 May 2025 15:09:41 GMT

So, have you found the solution?

Re: Re:B580 Frequent blue screens of death in Adobe premiere. VIDEO TDR FAILURE

AndrewUA — Tue, 27 May 2025 16:13:37 GMT

Yes, I use the old driver 6257 , which has better stability in Adobe premiere pro.

Re:B580 Frequent blue screens of death in Adobe premiere. VIDEO TDR FAILURE

RandyT_Intel — Wed, 28 May 2025 01:12:08 GMT

Hi @AndrewUA,

I wanted to follow up with some additional steps to help resolve the issue you're experiencing with your graphics card.

Could you please confirm if you initiated the Dump file while the older driver was installed? The log currently shows LIVE_SYSTEM_DUMP but does not indicate a Video TDR failure. If possible, please recreate the issue with Kernel collection enabled, as described in the article "Generate a kernel or complete crash dump."
Please update your BIOS to the latest version available for your motherboard. This can often resolve compatibility issues. PRIME B450-PLUS｜Motherboards｜ASUS Global
Conduct a DDU (Display Driver Uninstaller) uninstallation of the old driver, and then try installing the latest graphics driver from this link: Intel® Arc™ & Iris® Xe Graphics - Windows*
If you have access to another computer, please test the B580 graphics card on it to see if the issue persists. This can help determine if the problem is specific to your current setup.

Please let me know if you have any questions or need further assistance with these steps. I'm here to help!

Warm regards,

Randy T.

Intel Customer Support Technician