https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/B580with6874-driver/m-p/1694294#M25569 <P>Hi,&nbsp;freshmen.</P><P>Thank you for posting in our Community. Let’s work together to isolate the issue and determine the next best steps.</P><P>To assist further, I’ll need to gather a few more technical details:</P><UL><LI>Which web browser are you using (e.g., Chrome, Edge, Firefox), and is it updated to the latest version?</LI><LI>Does the issue occur consistently on specific websites only, or have you noticed similar behavior on other video streaming platforms (e.g., YouTube, Vimeo)?</LI><LI>Does the issue persist when switching to a different browser? This helps determine whether it’s browser-specific.</LI><LI>Have you disabled or enabled hardware acceleration in your browser settings?</LI><LI>Sometimes toggling this setting can affect video playback performance.</LI><LI>Have you noticed this issue when playing videos in other applications outside the browser (e.g., Windows Media Player, VLC)?</LI></UL><P><BR /></P><P>I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. For your privacy and security, I have already sent you an email to collect the SSU reports. Once I receive the logs, I can investigate further and provide better assistance.&nbsp;Additionally,&nbsp;if you have done any other tests, please let me know the details so we don't cover the same ground twice.</P><P><BR /></P><P>Have a nice day!</P><P><BR /></P><P>Best regards,</P><P>Von M.</P><P>Intel Customer Support Technician</P><BR /> Tue, 03 Jun 2025 08:22:30 GMT VonM_Intel 2025-06-03T08:22:30Z https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/B580with6874-driver/m-p/1693695#M25412 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="freshmen_0-1748707200639.png" style="width: 400px;"><img src="https://community.intel.com/t5/image/serverpage/image-id/66259i7D6E3EE037E4029C/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="freshmen_0-1748707200639.png" alt="freshmen_0-1748707200639.png" /></span></P><P>when I watchi video on the website version of tiktok or bilibili ,the screen</P><P>sometimes becomes glitchy with distorted visuals.</P> Sat, 31 May 2025 16:19:51 GMT https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/B580with6874-driver/m-p/1693695#M25412 freshmen 2025-05-31T16:19:51Z https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/B580with6874-driver/m-p/1694294#M25569 <P>Hi,&nbsp;freshmen.</P><P>Thank you for posting in our Community. Let’s work together to isolate the issue and determine the next best steps.</P><P>To assist further, I’ll need to gather a few more technical details:</P><UL><LI>Which web browser are you using (e.g., Chrome, Edge, Firefox), and is it updated to the latest version?</LI><LI>Does the issue occur consistently on specific websites only, or have you noticed similar behavior on other video streaming platforms (e.g., YouTube, Vimeo)?</LI><LI>Does the issue persist when switching to a different browser? This helps determine whether it’s browser-specific.</LI><LI>Have you disabled or enabled hardware acceleration in your browser settings?</LI><LI>Sometimes toggling this setting can affect video playback performance.</LI><LI>Have you noticed this issue when playing videos in other applications outside the browser (e.g., Windows Media Player, VLC)?</LI></UL><P><BR /></P><P>I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. For your privacy and security, I have already sent you an email to collect the SSU reports. Once I receive the logs, I can investigate further and provide better assistance.&nbsp;Additionally,&nbsp;if you have done any other tests, please let me know the details so we don't cover the same ground twice.</P><P><BR /></P><P>Have a nice day!</P><P><BR /></P><P>Best regards,</P><P>Von M.</P><P>Intel Customer Support Technician</P><BR /> Tue, 03 Jun 2025 08:22:30 GMT https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/B580with6874-driver/m-p/1694294#M25569 VonM_Intel 2025-06-03T08:22:30Z https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/B580with6874-driver/m-p/1694447#M25597 <P>Same thing happened to me. I turned back to 32.0.101.6795 driver. It seems ok for 24 hours.</P> Tue, 03 Jun 2025 20:58:50 GMT https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/B580with6874-driver/m-p/1694447#M25597 speciaa 2025-06-03T20:58:50Z https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/B580with6874-driver/m-p/1694608#M25623 <P>Hello, freshmen.</P><P>I empathize with your situation and the issue you are facing. However, I kindly request that you create a new thread for your case. This will allow us to focus on your specific problem and provide you with better assistance.</P><P><BR /></P><P>Best regards,</P><P>Von M.</P><P>Intel Customer Support Technician</P><BR /> Wed, 04 Jun 2025 04:23:59 GMT https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/B580with6874-driver/m-p/1694608#M25623 VonM_Intel 2025-06-04T04:23:59Z https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/B580with6874-driver/m-p/1695362#M25784 <P>Hello, freshmen.</P><P>Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.</P><P><BR /></P><P>Best regards,</P><P>Von M.</P><P>Intel Customer Support Technician</P><BR /> Fri, 06 Jun 2025 08:27:40 GMT https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/B580with6874-driver/m-p/1695362#M25784 VonM_Intel 2025-06-06T08:27:40Z https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/B580with6874-driver/m-p/1696300#M25939 <P>Hello freshmen,</P><P>I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.</P><P><BR /></P><P>Best regards,</P><P>Von M.</P><P>Intel Customer Support Technician</P><BR /> Wed, 11 Jun 2025 03:06:24 GMT https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/B580with6874-driver/m-p/1696300#M25939 VonM_Intel 2025-06-11T03:06:24Z