topic Re: problem with new driver (probably) in Intel® Arc™ Discrete Graphics

problem with new driver (probably)

MidgetMan314 — Tue, 03 Jun 2025 10:51:12 GMT

Ever since i downloaded the new drivers for my intel arcb 580 i have started toexperience some problems on websites. The occur randomly.

Re: problem with new driver (probably)

speciaa — Tue, 03 Jun 2025 20:57:52 GMT

Same thing happened to me. I turned back to 32.0.101.6795 driver. It seems ok for 24 hours.

Re: problem with new driver (probably)

RandyT_Intel — Wed, 04 Jun 2025 04:47:35 GMT

Hi @MidgetMan314,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.

Please provide the SSU log report and share it here so I can review your system's configuration.
Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version?
When did the issue first occur?
Have you made any software or hardware changes to the system recently?
What troubleshooting steps have you tried so far?
Have you noticed any signs of overheating in the system?

I look forward to your response and am committed to resolving your issue promptly.

Warm regards,

Randy T.

Intel Customer Support Technician

Re: problem with new driver (probably)

RandyT_Intel — Wed, 04 Jun 2025 04:50:23 GMT

@speciaa you may follow the steps and recommendation here since you have a similar issue. thank you.

Re:problem with new driver (probably)

RandyT_Intel — Tue, 10 Jun 2025 01:44:33 GMT

Hi @MidgetMan314,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Warm regards,

Randy T.

Intel Customer Support Technician

Re: problem with new driver (probably)

MidgetMan314 — Wed, 11 Jun 2025 17:28:11 GMT

I downloaded the new driver. Stuff seems to be ok for now.

But thanks for the help.

Re:problem with new driver (probably)

RandyT_Intel — Thu, 12 Jun 2025 02:32:43 GMT

Hi @MidgetMan314,

Thank you for updating us on the situation. I'm glad to hear that downloading the new driver has resolved the issue for now.

As everything seems to be working well, I will proceed to close this case. If you need further assistance in the future, please feel free to submit a new ticket or start a new thread. We're here to help whenever you need us.

Warm regards,

Randy T.

Intel Customer Support Technician