topic Re: Bug Report: Arc A770M - Windows lose position/size after lock/unlock (Driver 32.0.101.6793) in Intel® Arc™ Discrete Graphics

Bug Report: Arc A770M - Windows lose position/size after lock/unlock (Driver 32.0.101.6793)

Setox — Sat, 31 May 2025 12:22:21 GMT

Issue Summary

Intel Arc A770M Graphics driver version 32.0.101.6793 causes all application windows to lose their size and position after system lock/unlock operations, resulting in windows being compressed and relocated to the top-left corner of the screen.

Affected Hardware

GPU: Intel Arc A770M Graphics (16 GB VRAM, Discrete)
CPU: 12th Gen Intel Core i7-12700H
Secondary GPU: Intel Iris Xe Graphics (Integrated, 16 GB Shared)
Driver Version: 32.0.101.6793 (WHQL)
Intel Graphics Software Version: 25.14.130.21

Problem Description

When the system is locked (either manually via Win+L or automatically due to inactivity timeout) and subsequently unlocked, all open application windows experience the following issues:

Window Size Reset: All windows lose their custom dimensions and revert to minimal size
Position Reset: All windows relocate to the top-left corner of the primary display
Layout Destruction: Multi-window workflows are completely disrupted
Persistence: The issue affects all types of applications (browsers, file explorers, text editors, etc.)
Clean install and upgrade drivers doesn't help at all. The problem exists for a months and started to occurrence at January this year I guess

Re:Bug Report: Arc A770M - Windows lose position/size after lock/unlock (Driver 32.0.101.6793)

JeanetteC_Intel — Tue, 03 Jun 2025 05:15:53 GMT

Hello Setox,

Thank you for posting in Intel Communities.

Please proceed with clean installation of the latest driver version 32.0.101.6874 (WHQL Certified) using the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.

Monitor and check if the issue persists after the steps above. If you do, please contact your system manufacturer support team to get assistance on updating the latest BIOS (0063)

Share a new SSU log file after the steps above, if the issue still persists.

I hope to hearing from you soon.

Best regards,

JeanetteC.

Intel Customer Suppot

Re:Bug Report: Arc A770M - Windows lose position/size after lock/unlock (Driver 32.0.101.6793)

JeanetteC_Intel — Thu, 05 Jun 2025 23:39:08 GMT

Hello Setox,

Were you able to check the previous post?

Let us know if you have any questions.

Best regards,

JeanetteC.

Intel Customer Suppot

Re: Re:Bug Report: Arc A770M - Windows lose position/size after lock/unlock (Driver 32.0.101.6793)

Setox — Fri, 06 Jun 2025 16:46:08 GMT

Hi Jeanette, I hope you are doing well

Yes, I went through your instructions and the situation seems better

Let's wait until Monday. I'll try to use my PC more this weekend and get back to you with feedback

Happy Friday!

Re: Bug Report: Arc A770M - Windows lose position/size after lock/unlock (Driver 32.0.101.6793)

Setox — Sun, 08 Jun 2025 18:40:42 GMT

Hi Jeanette,

unfortunately, the problem still exists

I've attached fresh logs, could you please check them?

Thank you

Re:Bug Report: Arc A770M - Windows lose position/size after lock/unlock (Driver 32.0.101.6793)

JeanetteC_Intel — Mon, 09 Jun 2025 01:03:32 GMT

Hello Setox,

From the last recommended driver version 32.0.101.6874 (WHQL Certified), we have 2 new drivers available on our Download Center. Please proceed with a clean installation using the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver

Version 32.0.101.6877
If issue persists, try version 32.0.101.6876

Let me know how it goes.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re:Bug Report: Arc A770M - Windows lose position/size after lock/unlock (Driver 32.0.101.6793)

JeanetteC_Intel — Thu, 12 Jun 2025 01:06:19 GMT

Hello Setox,

Were you able to check the previous post?

Let us know if you have any questions.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re: Bug Report: Arc A770M - Windows lose position/size after lock/unlock (Driver 32.0.101.6793)

Setox — Thu, 12 Jun 2025 16:10:40 GMT

Hi @JeanetteC_Intel unfourtuanaly the problem still exists on 32.0.101.6881

Re:Bug Report: Arc A770M - Windows lose position/size after lock/unlock (Driver 32.0.101.6793)

JeanetteC_Intel — Fri, 13 Jun 2025 07:52:58 GMT

Hello Setox

I will look into this internally and provide an update as soon as it is available.

Best regards

JeanetteC.

Intel Customer Support Technician

Re:Bug Report: Arc A770M - Windows lose position/size after lock/unlock (Driver 32.0.101.6793)

JeanetteC_Intel — Thu, 03 Jul 2025 12:53:53 GMT

Hello Setox

I've tested both versions 32.0.101.6881 and 32.0.101.6913, and neither shows any issues with positioning and size after locking and unlocking the system.

Please perform a clean installation of the latest Intel® Graphics Driver 32.0.101.6913 (WHQL Certified) using the Display Driver Uninstaller (DDU). If the problem continues, I strongly recommend reaching out to your system manufacturer support team for further assistance, as there may be an incompatible Intel graphics driver installed on your system.

Best regards

JeanetteC.

Intel Customer Support Technician

Re: Bug Report: Arc A770M - Windows lose position/size after lock/unlock (Driver 32.0.101.6793)

Setox — Fri, 04 Jul 2025 16:37:14 GMT

Hi Jeanette, I can't reproduce the problem on 32.0.101.6913

Thank you for assistance

Re:Bug Report: Arc A770M - Windows lose position/size after lock/unlock (Driver 32.0.101.6793)

JeanetteC_Intel — Sun, 06 Jul 2025 20:27:22 GMT

Hello Setox,

Thank you for providing this update. I'm pleased to hear that the issue is not occurring with version 32.0.101.6913. I will go ahead and close this thread now.

If you need assistance in the future, please feel free to reach out by submitting a new question, as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician