topic Re: Re:graphis management in Intel® Arc™ Discrete Graphics

graphis management

JulienSorel — Fri, 10 Mar 2023 00:32:33 GMT

I have intel UHD 770, but I am not able to make adjustments to my video picture setting through the Intel management software. Dell support says that is the way it is supposed to be, and I must make adjustments through video player. I don't believe that. Does anyone have a different experience. (This is new computer. I have used Nvidia, and that is how I would expect any graphics card to work.)

Re:graphis management

Hugo_Intel — Fri, 10 Mar 2023 23:14:06 GMT

Hello JulienSorel

Thank you for posting on the Intel® ARC™ Graphics Communities. I am sorry to hear that you are experiencing issues to modify video playback settings on your Intel® UHD Graphics 770.

The settings that you can modify through Intel® Graphics Command Center are outlined in the following article:

How to Adjust Video Settings Using the Intel® Graphics Command Center

You can find instructions to install Intel® Graphics Command Center in the following article:

How to Install the Intel® Graphics Command Center From the Microsoft Store

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re:graphis management

Hugo_Intel — Thu, 16 Mar 2023 00:44:08 GMT

Hello JulienSorel

I hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Hugo O.

Intel Customer Support Technician.

Re: Re:graphis management

JulienSorel — Thu, 16 Mar 2023 07:48:40 GMT

I know how to do that. The problem is that when I do it, nothing changes. The picture stays the same no matter what I do. It is getting worse, and I think the graphics card is defective. Your answer helps because it contradicts the answer from Dell customer support, which I didn't believe in the first place.

Re: Re:graphis management

JulienSorel — Thu, 16 Mar 2023 08:04:09 GMT

I think that I need a new graphics card. The technician said everything tested out. But if I must believe the test or my eyes, I believe my eyes.

Re:graphis management

Hugo_Intel — Thu, 16 Mar 2023 23:29:13 GMT

Hello JulienSorel

Thank you for letting us know. In this case, the issue might be related to a limitation by the manufacturer of the system, however, we would like to take a further look at the issue. Please share with us the following information:

Share a short video showing this issue.
Create a log file with the Intel® System Support Utility and attach it to your reply.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re:graphis management

Hugo_Intel — Wed, 22 Mar 2023 01:54:41 GMT

Hello JulienSorel

Please share with us the information requested in my previous post in order to further assist you with this issue.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re: Re:graphis management

JulienSorel — Wed, 22 Mar 2023 04:24:31 GMT

It is a lot of hassle considering that I have no warranty with Intel. My question was about HOW the video card is SUPPOSED to work. You have not answered my question. I will continue to work with Dell to solve the problem.

Re:graphis management

Hugo_Intel — Thu, 23 Mar 2023 18:01:28 GMT

Hello JulienSorel

Thank you for your feedback. The color settings should impact what you see on the screen unless there is a manufacturer's limitation, this is why we shared instructions on how to do it in my first post.

I understand that you will continue to work with your manufacturer, so in this case, we will close this thread, however, if you have further questions do not hesitate in opening a new topic.

Best Regards,

Hugo O.

Intel Customer Support Technician.