topic Re:Use GPU ant NPU for AI/ML in Intel® Arc™ Discrete Graphics

Use GPU ant NPU for AI/ML

AgrawalAmrish — Sat, 24 May 2025 07:16:17 GMT

Dear Team,

I purchased Intel Ultra 9 185H Processor, with Intel Arc Graphics, I want to use GPU and NPU for AI/ML development in Windows 11, I tried installing DirectMl but with fail using the capability, please suggest how can I use GPU and NPU in my AI/ML development.

Thanks,

Amris

Re:Use GPU ant NPU for AI/ML

JedG_Intel — Wed, 28 May 2025 05:19:32 GMT

Hello AgrawalAmrish,

Thank you for posting on Intel Community Forum.

For me to assist you effectively, please share the information below.

1. What specific error messages or issues are you encountering when attempting to use DirectML with your Intel Arc Graphics on Windows 11?

2. have you ensured that all necessary drivers and software updates are installed for optimal GPU and NPU utilization?

3. Which AI/ML frameworks are you planning to use?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon.

Best regards

Jed G.

Intel Customer Support Technician

Re: Re:Use GPU ant NPU for AI/ML

AgrawalAmrish — Fri, 30 May 2025 22:49:08 GMT

Dear Jed G,

Thanks for your reply, I am not able to correctly install the DirectML, please confirm the steps and version to install python and related AI Ml framework version for Intel Arc GPU/NPU usage.

I want to use it for NLP and Computer Vision,

System configuration file is attached.

Looking forward for your reply.

Thanks,

Amrish

Re:Use GPU ant NPU for AI/ML

JedG_Intel — Tue, 03 Jun 2025 05:38:43 GMT

Hello AgrawalAmrish,

Thank you for sharing all this information. I'll be checking this internally and I'll give you an update at the earliest opportunity.

Best regards

Jed G.

Intel Customer Support Technician

Re:Use GPU ant NPU for AI/ML

JedG_Intel — Wed, 04 Jun 2025 07:10:43 GMT

Hello AgrawalAmrish,

I'm following up regarding our investigation.

For further troubleshooting, please try to follow the steps below.

1. Update the graphics driver to Intel_32.0.101.6556, as this is the latest version available from Lenovo. The current driver installed on the computer may have been obtained through Windows Update or may not be suitable for the specific graphics card model in the system.

2. If the problem persists, upgrade the graphics driver to version 32.0.101.6874 WHQL Certified (Latest). Ensure a clean installation by using DDU or by selecting the checkbox for a clean installation.

3. If the issue continues, update and install the latest NPU driver by following our guide on How To Install or Update the Intel® NPU Driver.

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

Re:Use GPU ant NPU for AI/ML

JedG_Intel — Tue, 10 Jun 2025 01:09:19 GMT

Hi AgrawalAmrish,

I wanted to check if you had the chance to review the recommendations I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

Re:Use GPU ant NPU for AI/ML

DhannielM_Intel — Fri, 13 Jun 2025 05:45:28 GMT

Hi AgrawalAmrish,

Since we haven't heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician