topic Re:Intel B580 glitching in videos in Intel® Arc™ Discrete Graphics

Intel B580 glitching in videos

Benjamin17 — Tue, 03 Jun 2025 07:52:19 GMT

Whenever I'm watching a video on Youtube I sometimes get random colourful glitches and this only happened when I updated my drivers the old drivers were working fine. I tried reinstalling the drivers using the Intel driver and support assistant but that didnt work either. So what do I do? Should I downgrade the drivers or use DDU? What it looks like is shown in the attached file.

Re: Intel B580 glitching in videos

wwenigma — Tue, 03 Jun 2025 08:43:27 GMT

Yeah, same issue in Firefox with latest drivers and B580...

Re: Intel B580 glitching in videos

speciaa — Tue, 03 Jun 2025 20:58:25 GMT

Same thing happened to me. I turned back to 32.0.101.6795 driver. It seems ok for 24 hours.

Re:Intel B580 glitching in videos

DhannielM_Intel — Wed, 04 Jun 2025 06:31:53 GMT

Hi Benjamin17,

Thank you for posting in the community!

To help us investigate this issue further, could you please answer the following questions:

What version of the graphics driver is currently installed on your system?
When updating the driver, did you select the "Clean Installation" option?
What was the previous driver version you used before updating?
Are you experiencing this issue with other applications or games as well?
Do the artifacts appear even when the system is idle?

Additionally, @wwenigma and @speciaa, please create separate threads so that other representatives can assist you further. Furthermore, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here: Help Guide for the Intel® System Support Utility

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re: Re:Intel B580 glitching in videos

Benjamin17 — Wed, 04 Jun 2025 06:37:21 GMT

I am ont he driver version 32.0.101.6874
I did select clean installation
I don't know what the previous version was.
It only happens when watching videos and not when idle.
At the current moment I am updating the drivers to today's newest version so I will see how that goes.

Re:Intel B580 glitching in videos

DhannielM_Intel — Thu, 05 Jun 2025 06:39:14 GMT

Hi Benjamin17,

Thank you for answering my question. There’s a new driver update available that I recommend trying version 32.0.101.6876. Please perform a clean installation of this version. During the setup, make sure to check the 'Execute Clean Installation' checkbox to ensure a proper installation.

Once you've installed the driver, let me know the outcome so we can assess the result

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re: Re:Intel B580 glitching in videos

wwenigma — Thu, 05 Jun 2025 07:29:55 GMT

Thank you, new driver fixed the problem.

Re: Re:Intel B580 glitching in videos

Benjamin17 — Sun, 08 Jun 2025 01:27:48 GMT

I have installed the new drivers and it has fixed the issue. Thank you for helping.

Re:Intel B580 glitching in videos

DhannielM_Intel — Tue, 10 Jun 2025 01:36:13 GMT

Hi Benjamin17,

I'm pleased to hear that your issue has been resolved. I will now close this inquiry. If you need any further information, please feel free to submit a new question, as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician