topic Re:I'm having issues with my games while recording with discord in Intel® Arc™ Discrete Graphics

I'm having issues with my games while recording with discord

AsterCrash — Mon, 26 May 2025 16:20:24 GMT

Hi Good Afternoon

I have an
arc B580
i5 12400f
b660M-pro
32gb RAM

graphics driver in the latest stable version
I'm having performance issues while recording on discord. I would like to know if there is anything I can do to improve this.

Re:I'm having issues with my games while recording with discord

JedG_Intel — Wed, 28 May 2025 05:22:20 GMT

Hello AsterCrash,

Thank you for posting on Intel Community Forum.

It appears that you are having issues while recording on Discord and for me to assist you effectively, please supply the information below.

1. Was this working fine before?

2. Is the issue isolated to Discord?

3. Have you tried using another recording software?

4. If possible, kindly share a short video clip of the issue.

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon.

Best regards

Jed G.

Intel Customer Support Technician

Re: I'm having issues with my games while recording with discord

PsiHoloG — Sat, 31 May 2025 22:09:32 GMT

Hi I am a new user of B580 Arc I use Discord a lot, When I start streaming STALKER 2 game in Discord my fps and performance drops, from time to time in different ways, there was a drop from 60 fps to 30, now in the video I attached to this report I got a drop from 66 to 55 fps, if I get a more significant drop in performance - I will add another video separately with new results of performance drops https://youtube.com/shorts/66dXsCbTrE4?feature=share

https://youtube.com/shorts/66dXsCbTrE4?feature=sharehttps://youtube.com/shorts/66dXsCbTrE4?feature=share

I've tried different modes of broadcasting in Discord, unfortunately they don't bring any improvements. In the video to this answer - discord settings are attached to the screenshot

Re: Re:I'm having issues with my games while recording with discord

AsterCrash — Sun, 01 Jun 2025 15:36:14 GMT

apparently only on discord I tested the windows one and it was normal attached to the SSU

Re:I'm having issues with my games while recording with discord

JedG_Intel — Tue, 03 Jun 2025 05:30:10 GMT

Hello AsterCrash,

Thank you for this. Kindly also gather CapFrameX data and please ensure to record at least 3-5 minutes of use so we can compare the values that you are getting on our end.

Hi @PsiHoloG,

It appears that you're also experiencing issues with Discord. For us to address your concern and to avoid any confusion, please create a separate thread and one of the support will be helping you.

Best regards

Jed G.

Intel Customer Support Technician

Re: Re:I'm having issues with my games while recording with discord

AsterCrash — Tue, 03 Jun 2025 22:50:58 GMT

here are the SSU

Re:I'm having issues with my games while recording with discord

JedG_Intel — Thu, 05 Jun 2025 05:18:06 GMT

Hello AsterCrash,

I appreciate you for sharing the SSU report but for me to further troubleshoot the issue, please generate CapFrameX data and ensure to record at least 3 minutes of use.

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

Re:I'm having issues with my games while recording with discord

JedG_Intel — Wed, 11 Jun 2025 00:46:56 GMT

Hi AsterCrash,

I'm following up with regards to the information we requested. Please share this at your earliest convenience so we can further investigate.

Best regards,

Jed G.

Intel Customer Support Technician

Re: I'm having issues with my games while recording with discord

AsterCrash — Wed, 11 Jun 2025 00:58:08 GMT

Unfortunately, when I set it to record and asked xcapframe to run my game, it froze. I tested it on Clair Obscur Expedition 33.

Re:I'm having issues with my games while recording with discord

JedG_Intel — Tue, 17 Jun 2025 05:08:55 GMT

Hello AsterCrash,

Thank you once again for your continued effort and cooperation throughout this process—it is truly appreciated.

To help us better understand and address the issue you're experiencing, we kindly ask that you share a short video clip demonstrating the problem. This will allow us to observe the behavior directly and provide more accurate guidance moving forward.

Best regards

Jed G.

Intel Customer Support Technician

Re:I'm having issues with my games while recording with discord

JedG_Intel — Fri, 20 Jun 2025 01:23:07 GMT

Hi AsterCrash,

I'm just following up with regards to the information that I previously requested that will help with our investigation.

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

Re:I'm having issues with my games while recording with discord

JedG_Intel — Wed, 25 Jun 2025 00:38:31 GMT

Hello AsterCrash,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician