topic Problème intel arc control software et Windows 11 UAC in Intel® Arc™ Discrete Graphics

Problème intel arc control software et Windows 11 UAC

TitiFly — Wed, 12 Oct 2022 16:25:06 GMT

Bonjour,

Je rencontre un problème avec intel arc control software.

Quand je démarre l'ordinateur avec le compte de ma fille (compte utilisateur simple) il faut que je renseigne le mot de passe du compte administrateur (le mien) pour faire disparaitre la fenêtre.

Existe t il une solution pour que intel arc control software puisse se lancer au démarrage de windows sans avoir à mettre un mot de passe administrateur ?

Merci d'avance pour votre retour.

cdt

Titifly

PC Asus TUF Gaming F17

Processeur : Core i5 11400H

RAM : 16 Go

GPU dédié : Nvidia RTX 3060

Windows 11 21H2

Re:Problème intel arc control software et Windows 11 UAC

VidyalathaB_Intel — Thu, 13 Oct 2022 04:40:45 GMT

Hi,

Thanks for reaching out to us.

We only provide support in English. I have translated your question.

" Hello,

I have a problem with intel arc control software.

When I start the computer with my daughter's account (simple user account) I have to enter the password of the administrator account (mine) to make the window disappear.

Is there a solution so that intel arc control software can launch when windows starts without having to put an administrator password?

Thank you in advance for your return.

CDT

titifly

Asus TUF Gaming F17 laptop

Processor: Core i5 11400H

RAM: 16 GB

Dedicated GPU: Nvidia RTX 3060

Windows 11 21H2"

Does this reflect your question correctly?

Regards,

Vidya.

Re: Problème intel arc control software et Windows 11 UAC

TitiFly — Fri, 14 Oct 2022 10:05:43 GMT

Hello,
Thank you for your translation, it corresponds well to my problem.

In addition, I noticed that I also had to authorize Intel Arc Control software to make changes to my computer when I log in with my administrator account (no password required).

I hope the community finds a solution.

Thanks in advance

Re: Problème intel arc control software et Windows 11 UAC

Chi_Intel — Tue, 18 Oct 2022 00:05:30 GMT

"Please be informed that I can only support you in English. I have used a web translation tool to translate this response hence, there may be some inaccurate translation."

Hello TitiFly

Thank you for posting on the Intel:Registered: Arc communities.

I'd like to understand better your concern. Please answer below some questions to understand better this situation:

When does the problem start, and how long ago?
What happens if you try to accept the pop-up with no password?
Is it also happening on the other user accounts?
Are you having any sort of visual distortion or overall performance problem?
Did you already complete the windows updates?

Please run the Intel(R) System Support Utility and provide me the log file generated by this tool:

To get the report please follow these steps:

1- Go to: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
and download the software.

2- When finished downloading it, open it.

3- Make sure to Mark the box "Everything" and then click "Scan.

4- When finished scanning, click "Next."

5- Click on "Save."

6- Attach the file to this email and reply to it.

You may also share screenshots related to the situation.

Please let me know if you find this information useful or if you have any other questions.

Regards,

Chi C

Intel Customer Support Technician

Re: Problème intel arc control software et Windows 11 UAC

Chi_Intel — Fri, 21 Oct 2022 18:38:35 GMT

Hello

Were you able to check the previous post with the details requested?

We've been trying to understand if the answers helped clear your concern.

Let us know if you still need further assistance.

Please let me know if you find this information useful or have other questions.

Regards,

Chi C

Intel Customer Support Technician

Re: Problème intel arc control software et Windows 11 UAC

TitiFly — Sat, 22 Oct 2022 08:45:10 GMT

Hello,

I didn't have time to answer you earlier.

Here is attached the log and a photo of the screen with the message that there is when Windows starts.

I also show you a screenshot of the UAC setting.

Thanks for your interest in my problem.

Regards,

TitiFly

Re: Problème intel arc control software et Windows 11 UAC

Chi_Intel — Mon, 24 Oct 2022 17:39:55 GMT

Thank you for posting on the Intel®: Arc communities.

Thanks for sharing this information. Let me go ahead and do some research about this concern and how Arc Control should be working.

Please let me know if you find this information useful or if you have any other questions.

Regards,

Chi C

Intel Customer Support Technician

Re: Problème intel arc control software et Windows 11 UAC

Chi_Intel — Fri, 28 Oct 2022 20:53:13 GMT

Thanks for your patience, We are currently working on this situation about the Arc Control.
I will provide an update as soon as we define a solution route.

Please let me know if you have any other questions.

Regards,

Chi C

Intel Customer Support Technician

Re: Problème intel arc control software et Windows 11 UAC

Chi_Intel — Fri, 28 Oct 2022 22:00:50 GMT

Hello TitiFly.
thanks for sharing this concern we are currently working to clear this situation you are reporting right now. This already become a known issue that will be addressed in future Arc control updates, however, we cannot provide a specific date for when it will be released.
For more information please check.

Known Issues with Intel® Arc™ Control

I also will like to know if you have any other concerns about Arc control or the graphics of your PC.

Please let me know if you find this information useful or if you have any other questions.

Regards,

Chi C

Intel Customer Support Technician

Re: Problème intel arc control software et Windows 11 UAC

TitiFly — Wed, 02 Nov 2022 07:35:57 GMT

Hello,
Thanks for considering my problem.
I'm glad to know that there will be a fix in a future update.

Regards,

TitiFly

Re: Problème intel arc control software et Windows 11 UAC

Chi_Intel — Wed, 02 Nov 2022 18:19:33 GMT

Sure, We are happy to help,

I'd like to know, do you have any other concerns we may assist you with.
If you agree this thread will no longer be monitored.
Please let us know.

Regards,

Chi C

Intel Customer Support Technician

Re: Problème intel arc control software et Windows 11 UAC

Chi_Intel — Wed, 09 Nov 2022 17:13:10 GMT

Were you able to check the previous post?

Let us know if you still need assistance.

Please let me know if you have any other questions.

Regards,

Chi C

Intel Customer Support Technician

Re: Problème intel arc control software et Windows 11 UAC

TitiFly — Thu, 10 Nov 2022 16:56:48 GMT

Hello,

I have no more questions on this.
Thanks

Regards,

Titifly

Re: Problème intel arc control software et Windows 11 UAC

Chi_Intel — Thu, 10 Nov 2022 23:27:43 GMT

Thank you for posting on the Intel®: Arc communities.

We Appreciate your attention, we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,

Chi C

Intel Customer Support Technician