topic Re:Poor performance MindsEye PC in Intel® Arc™ Discrete Graphics

Poor performance MindsEye PC

addelucas123 — Fri, 20 Jun 2025 00:12:40 GMT

Good night, I wanted to comment that I'm playing underperformance MindsEye PC, I'm playing 1920x1080 in low quality with Intel XeSS quality mode along with Frame Generation, I get 20 to 25 FPS coming in little 29 FPS, I have the drivers updated to the latest version, I'm waiting to see what version it brings and to see if the engineers intel drivers, get better performance, I want to put 2K resolution I get less performance, I need to report this urgently, I understand that it's a very demanding game and very heavy game, but it should pull at epic almost 60 FPS

The quality I must play is in epic quality, in the case of 60 FPS or 60 FPS in 2K resolution

Graphics card: Intel Arc A770 16GB LE

Driver version: 32.0.101.6881

Re:Poor performance MindsEye PC

JedG_Intel — Mon, 23 Jun 2025 05:26:42 GMT

Hello addelucas123,

Thank you for posting on Intel Community Forum.

For me to assist you properly, please share the information below.

1. Is the issue isolated to MindsEye?

2. Which game distribution platform are you using (Steam, Epic Games, etc.)?

3. When did you first notice the performance issues?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon.

Best regards

Jed G.

Intel Customer Support Technician

Re: Re:Poor performance MindsEye PC

addelucas123 — Mon, 23 Jun 2025 08:23:14 GMT

Good morning, I need information and respect. I also want to make things very clear. This is getting interesting. I need to know when you're going to improve Mindseye's performance? I have all the drivers updated to the latest version, as I told you.

I want to make this clear that it is not only useful for you, but I also need the Intel driver engineers to please contact me to see the situation and not bother you too much. I am playing it terribly, whether it is in low quality or in epic, both 1920x1080 or 2560x1440. I am playing it below 30 FPS, 18 to 25 FPS, some areas peak at 30 FPS.

I have the game uninstalled and the latest version of MindsEye is: MindsEye Hotfix #2 Release Notes

https://news.mindseye.game/

1. Is the issue isolated to MindsEye? Yes, But not only exclusively Mindseye but also by Intel arc A770 drivers due to low performance

2. Which game distribution platform are you using (Steam, Epic Games, etc.)? Steam

3. When did you first notice the performance issues? I haven't noticed any improvements in performance drivers for MindsEye or other games.

Processor: i7-11700K
Graphics Card: Intel Arc A770 16GB LE Resizable Bar Enabled
RAM: DDR4 3200MHz XMP Enabled, Two 32GB Modules, Totaling 64GB
Motherboard: Asus Strix ROG Z590-F GAMING
Power Supply: Corsair RM850 80 Plus Gold

Latest Intel Arc A770 16GB LE drivers version 32.0.101.6881

Re: Re:Poor performance MindsEye PC

theresa397ayr — Tue, 24 Jun 2025 04:36:20 GMT

Hello,

I first noticed the performance issues on [insert date or approximate timeframe, e.g., "June 10, 2025" or "after the latest update"].

Best Regard,

Theresa

MyMilestoneCard

Re:Poor performance MindsEye PC

JedG_Intel — Wed, 25 Jun 2025 04:55:21 GMT

Hello addelucas123,

Thank you for sharing all this information.

To further troubleshoot the issue, please follow the outlined steps below.

1. Enable Resizable BAR (ReBar)

2. Set the power scheme to "High Performance"

Furthermore, please gather CapFrame data and ensure that you play the game for at least 3 minutes. Kindly also share the exact game settings for us to replicate this issue if needed.

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

Re: Re:Poor performance MindsEye PC

addelucas123 — Wed, 25 Jun 2025 16:40:26 GMT

Good afternoon, I'm sending you cap frame. I don't understand that program very well and I don't even know how it works. I'm sending you the data and screenshots MindsEye

CX_2025-06-25_18-37-05_Comparison.png20250625_181509.jpg20250625_181446.jpg20250625_181459.jpg

Re: Re:Poor performance MindsEye PC

addelucas123 — Wed, 25 Jun 2025 16:42:26 GMT

1. activated resizable bar

2. Activated high performance energy

Re:Poor performance MindsEye PC

JedG_Intel — Thu, 26 Jun 2025 07:24:53 GMT

Hi addelucas123,

I appreciate the CapFrame results. I'll be investigating this matter and I'll get back to you at the earliest opportunity.

Best regards,

Jed G.

Intel Customer Support Technician

Re: Re:Poor performance MindsEye PC

addelucas123 — Fri, 04 Jul 2025 06:27:48 GMT

Good morning, I have no information about MindsEye's underperformance, I wanted to know how the matter is going to turn out and what has decided

Re: Poor performance MindsEye PC

JedG_Intel — Fri, 04 Jul 2025 08:03:50 GMT

Hi addelucas123,

Firstly, we would like thank you for bringing this matter to our attention. Our current focus is on optimizing performance and ensuring stability for the most widely used games and applications, in order to deliver a high-quality experience to the broadest group of users. We remain committed to enhancing our software’s performance and compatibility throughout this year and beyond. While we are unable to accommodate your specific request at this time, we encourage you to monitor this community thread for any future updates regarding this matter.

Best regards,

Jed G.

Intel Customer Support Technician