topic Re: Star Wars Battlefront 2 GPU issue in Intel® Arc™ Discrete Graphics

Star Wars Battlefront 2 GPU issue

melon1 — Sun, 29 Jun 2025 08:44:07 GMT

I'm having problem playing Star Wars Battlefront 2 on my computer.

I have a Intel Arc B580 graphics card that is up to date.

But when I start up the game there is a message that says I need to update my Intel Driver.

The message reads ''Detected intel driver version #1 32.0.101.6877 06/04/2025 00:00:00 #2 32.0.12033.1030 11/27/2024. The recommended driver version is xx.xx.15.48 or later. Please update you drivers at http://downloadcenter.intel.com before playing the game.''

If I press OK and start the game, it will run for about 30 seconds and then will crash. I've tried repairing and reinstalling the game which hasn't made a difference.

I have updated my BIOS to the latest version.

I have also used DDU to uninstall and reinstall the current drivers.

Please help if anyone has the same issue and knows how to fix.

Thank you.

Re: Star Wars Battlefront 2 GPU issue

Starlight — Sun, 29 Jun 2025 10:14:55 GMT

Hi, I’m also getting issues with my arc B580 and Star Wars battlefront two. I get the same error message but I can play the game at least to some degree. It doesn’t crash for me and will play. But I get constant artefacts on the screen which make it really annoying to play. it has to be a driver issue. I don’t have any other issues with other games just Star Wars BF2.

if I swap out to my old gpu. Game works fine. As soon as the B580 is put back in, the issue returns

Re: Star Wars Battlefront 2 GPU issue

JeanetteC_Intel — Mon, 30 Jun 2025 13:31:30 GMT

Hello melon1,

Thank you for posting in Intel Communities.

To get a better understanding of the issue and be able to provide an effective recommendation, please provide the missing key information here:

1) Are you able to play this game without issues before or is this a first-time installation and already getting this issue?

2) If previously worked, were there any recent updates (Windows or software/drivers updates) or changes made prior to the issue?

3) For crashing issue, please proceed with the steps from this link and share the crash dump file.

Additionally, I highly appreciate you sharing your system configuration so I can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

Scan: Check the box Everything.
Click Scan.
Review: When finished scanning, click Next.
Click Save. *Attach the SSU log file as you reply.

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

Re:Star Wars Battlefront 2 GPU issue

JeanetteC_Intel — Mon, 30 Jun 2025 13:31:55 GMT

Hello Starlight,

Thank you for posting in Intel Communities.

I understand that you're encountering the same error message with the same ARC GPU (B580) and game (Star Wars Battlefront 2). However, I kindly request that you create a new thread for your case. This will allow us to focus on your specific problem and provide you with better assistance.

Sincerely,

JeanetteC.

Intel Customer Support Technician

Re: Re:Star Wars Battlefront 2 GPU issue

Starlight — Mon, 30 Jun 2025 17:08:38 GMT

Will do. Thanks

Re:Star Wars Battlefront 2 GPU issue

JeanetteC_Intel — Thu, 03 Jul 2025 13:36:33 GMT

Hello melon1,

Were you able to check the previous post?

Let us know if you have any questions.

Best regards,

JeanetteC.

Intel® Customer Support Technician

Re:Star Wars Battlefront 2 GPU issue

JeanetteC_Intel — Tue, 08 Jul 2025 07:42:46 GMT

Hello melon1,

Since I haven't received any response from you recently, I will go ahead and close this thread. If you require help in the future, please submit a new inquiry, as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician