topic Re:Problems with THE FINALS in Intel® Arc™ Discrete Graphics

Problems with THE FINALS

Gise — Sat, 12 Jul 2025 12:11:10 GMT

I've been with the ARC B580 graphics card for 5 days now and my experience has been the worst...
First the sound disappeared and realteck updates do not appear(someone else had to fix it, I couldn't and it wasn't a setup issue)
Now the game the finals every time I run it has a drop in fps, which makes it not even able to advance.
I have updated graphics drivers and I have tried installing the previous ones but the problem continues
The other thing I noticed is that the option to choose XESS INTEL commits does not appear In the game confirmation options
Not to mention that when you start the game sometimes crashes or just stays on the loading screen and then closes by itself.
According to the errors. Graphic incompatibility

I'M ABOUT TO ASK FOR A REFUND AND CONTINUE WITH MY NVIDIA GRAPHICS CARD

Re: Problems with THE FINALS

AlHill — Sat, 12 Jul 2025 12:12:14 GMT

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[IDSA needs to be abandoned, uninstalled and forgotten]

Re:Problems with THE FINALS

JeanetteC_Intel — Wed, 16 Jul 2025 06:59:51 GMT

Hello AlHill,

Thanks for sharing this information with the community. Your input is greatly appreciated.

Sincerely,

JeanetteC.

Intel Customer Support Technician

Re:Problems with THE FINALS

JeanetteC_Intel — Wed, 16 Jul 2025 07:01:10 GMT

Hello Gise,

Thank you for posting in Intel Communities.

I'm sorry to hear about the difficulties you're experiencing with the ARC B580 graphics card. Here are a few steps you might consider before deciding on a refund:

Since Realtek updates aren't appearing, try manually downloading the latest audio drivers from the Realtek website or your motherboard manufacturer's support page.
Ensure your system settings are optimized for gaming. Check for any background applications that might be consuming resources and close them.
Make sure you have the latest graphics drivers installed. If the issue persists, try using Display Driver Uninstaller (DDU) to completely remove the current drivers before reinstalling them.
Verify that your game and system meet the requirements for XESS. Sometimes game updates or patches can resolve compatibility issues.
Check for any game updates or patches that might address stability issues. You can also try verifying the game files through the platform you purchased it from.

To get a better understanding of the issue and be able to provide an effective recommendation, please provide the missing key information here:

1) What is the graphics driver you are using?

2) From which platform have you obtained the game - The Finals? (Steam, etc.)

3)Describe the performance issue as best as you can.

Per example: FPS drop when entering ‘x’ or ‘y’ section.

4) Provide screenshots or describe the graphics settings used in-game.

5) Please also share the SSU log file (.txt) that was recommended by AlHill .

I hope to hear from you soon.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re:Problems with THE FINALS

JeanetteC_Intel — Sun, 20 Jul 2025 23:10:52 GMT

Hello Gise,

Were you able to check the previous post?

Let us know if you have any questions.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re:Problems with THE FINALS

JeanetteC_Intel — Thu, 24 Jul 2025 05:13:43 GMT

Hello Gise,

Since I haven't received any response from you recently, I will go ahead and close this thread. If you require help in the future, please submit a new inquiry, as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician