topic Re: How smart is ISDA? in Intel® Arc™ Discrete Graphics

How smart is ISDA?

britgeezer — Sun, 27 Jul 2025 17:35:33 GMT

I used DSA to install the SW for my new B580 Graphics card - it didn't work properly and installed an older version that didn't allow correct resolution. The latest driver I was linked to, made a firmware update and allowed me to run my card at the maximum resolution allowed by my monitor, did the same for NPU drivers -all good.

The next day I received a received a notice (IDSA) to upgrade NPU and my Graphics drivers....

The Graphics driver update was correct a new version was now available - just 24hrs later!

NPU however wouldn't load and hunting around I found it was trying to install the same driver I had installed manually.

Below you can see the message from today and the history file confirm it could not install NPU but also the version of NPU that I have - it's the latest.

Seems to me IDSA continues to have issues.

IDSA should confirm the version of updates it wants to install as well as the current installed version. Also, how about a change notice for the new driver....

John

Re:How smart is ISDA?

DeancR_Intel — Mon, 28 Jul 2025 05:03:10 GMT

Hi britgeezer,

Thank you for reaching out and sharing your experience with the Intel Driver & Support Assistant (IDSA) regarding your B580 Graphics card and NPU drivers. I understand how frustrating it can be when updates don't proceed as expected, and I'm here to assist you in resolving these issues.

To address the problems, you're encountering with IDSA, I recommend the following troubleshooting steps:

Copy the IDSA scan URL from the browser that didn’t work, open a different browser, and paste the URL to try scanning again. On the left-hand menu of the IDSA scan page, select "Refresh Results."

Press Shift + F5 to clear your browser cache, then try rescanning with IDSA.

Ensure both the Intel® DSA Service and Intel® DSA Updater service show a status of "Running." In Windows Search, type "Services" and scroll to find Intel(R) Driver & Support Assistant. Confirm the status shows "Running" for both IDSA services. If it isn't running, start the service by right-clicking and choosing "Start."

Verify if any Windows updates are pending by navigating to Windows -> Settings -> Updates -> Security.

If the system hasn't been restarted recently, check the "Up Time" in Task Manager under the Performance -> CPU tab, shown in days/hours/minutes/seconds format, and restart if necessary.

If you prefer a faster communication method, please let me know if a phone call would be more convenient for you. I am available to discuss this issue at your earliest convenience.

Please try these steps and let me know if they help resolve the issue. If the problem persists, feel free to reach out for further assistance.

Best regards,

Dean R.

Intel Customer Support Technician

Re: How smart is ISDA?

AlHill — Mon, 28 Jul 2025 10:24:10 GMT

IDSA has always been a failure. Intel just will not admit it.

Smart and IDSA are mutually exclusive.

Doc (not an Intel employee or contractor)
[IDSA needs to be abandoned, uninstalled and forgotten]

Re:How smart is ISDA?

DeancR_Intel — Fri, 01 Aug 2025 00:50:39 GMT

Hi britgeezer,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

Re:How smart is ISDA?

DeancR_Intel — Tue, 05 Aug 2025 22:30:57 GMT

Hi britgeezer,

As you have been unresponsive, I will proceed to close this thread. If you wish to continue the discussion or need further assistance, please feel free to create a new thread. This will help us provide focused support and ensure your concerns are addressed effectively.

Best regards,

Dean R.

Intel Customer Support Technician