topic Re:Screen paint issue in Cisco Webex application on Thinkpad in Intel® Arc™ Discrete Graphics

Screen paint issue in Cisco Webex application on Thinkpad

jfranche — Mon, 28 Jul 2025 20:22:00 GMT

I have a new Lenovo x1 Carbon Gen 13 has an Intel Arc 140T GPU. The latest driver available on from lenovo vantage is 32.0.101.6452.

As shown in the screenshot attached, we are seeing odd screen paint issues in the search drop down in the Cisco Webex application. We are not seeing this on any other model X1 laptops.

Posting just in case this helps Intel escalate a fix.

Re:Screen paint issue in Cisco Webex application on Thinkpad

VonM_Intel — Tue, 29 Jul 2025 07:21:25 GMT

Hi jfranche,

Thank you for posting in our Community. I appreciate you reporting this screen paint issue within the Cisco Webex application on your Lenovo X1 Carbon Gen 13 with the Intel® Arc™ A140M GPU. Since this behavior is not observed on other X1 models, it could potentially be tied to the GPU driver version or compatibility with Webex.

To help us investigate this further and potentially escalate appropriately, could you please provide the following additional information:

Could you confirm if the graphics driver version 32.0.101.6452 was installed via Lenovo Vantage(OEM), or did you also try the latest version directly from Intel's website?
What version of the Cisco Webex application are you currently using?
Are you using any external displays or docking stations when the issue occurs?
What is the display resolution and scaling setting you're currently using on the device?
Have you noticed similar graphical glitches in any other applications, even occasionally?

I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. Additionally, if you have done any other tests, please let me know the details so we don't cover the same ground twice.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

Re:Screen paint issue in Cisco Webex application on Thinkpad

VonM_Intel — Fri, 01 Aug 2025 02:00:40 GMT

Hello jfranche,

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

Re:Screen paint issue in Cisco Webex application on Thinkpad

VonM_Intel — Tue, 05 Aug 2025 02:31:19 GMT

Hello jfranche,

I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician