topic Re:A770 Battlefield6 Open Beat cannot run the game in Intel® Arc™ Discrete Graphics

A770 Battlefield6 Open Beat cannot run the game

Veneno — Thu, 07 Aug 2025 11:11:21 GMT

A770 Battlefield6 Open Beat cannot run the game.

The game only gets stuck at the map loading screen.

My graphics driver is 32.0.101.6987.

Please fix it as soon as possible.

Re: A770 Battlefield6 Open Beat cannot run the game

CKHX — Thu, 07 Aug 2025 11:31:14 GMT

I have the same problem with A750.But there was one time，I succeed entering the game with a small map（forget its name），so I guess the error should be about the map.

Re: A770 Battlefield6 Open Beat cannot run the game

Veneno — Thu, 07 Aug 2025 11:40:19 GMT

No, the main issue is the compatibility problem with our A770 or A750 graphics card, which makes it almost impossible for us to load games.

Re: A770 Battlefield6 Open Beat cannot run the game

WUYAN0313 — Thu, 07 Aug 2025 11:47:46 GMT

I guess other users have the same problem，I found out from Bilibili that many users have this problem，Hope it can be fixed soon

Re: A770 Battlefield6 Open Beat cannot run the game

biixie — Thu, 07 Aug 2025 12:54:40 GMT

I have this issue as well on my A770. I commented more information in this EA forum thread.

Edit: Adding the information here as well.

I'm having this issue as well with the Intel Arc A770 16 GB. I tried both the latest and previous Intel graphics drivers, same issue with both. My entire system becomes unresponsive when loading into a map, seemingly always on the same step in the loading process. The entire system stops responding to input, all monitors are frozen, and I have to power off the system to make it work again. I have tried waiting for 30+ minutes when it becomes unresponsive, but it doesn't matter. I am able to enter the shooting range without issue, though. It happens when loading into seemingly any map and game mode except the shooting range.
I've tried:
Verifying game files in Steam
Reinstalling the game through Steam
Adding exceptions to all security features for Battlefield 6 in Windows' security settings
Many reboots
Rolling back graphics drivers
Updating Windows using Windows Update

GPU: Intel Arc A770 16 GB (no overclocks)
CPU: Intel Core i5-13600K @ 3.5 GHz (no overclocks)
RAM: 64 GB DDR5 @ 5600 MT/s (XMP 2.0 is enabled)
OS: Windows 11 Pro 24H2 26100.4770

I tried disabling everything except XeSS upscaling, which I set to ultra performance. The system only became unresponsive momentarily this time, and the game actually gave me an error message, which is different from my other attempts.

I also noticed that I am unable to disable the XeSS low-latency feature in the game settings, as the game crashes with a similar error every time I try to do so:

Edit: Disabling the low-latency feature in the Intel Graphics Software allows me to disable it in-game without crashing.
Edit 2: The game still crashes when loading in to a map with the low-latency feature disabled.
Edit 3: Running the game as administrator makes no difference.

When the game crashes in the loading screen, both my monitors go black for a moment, so it seems to me like the game is causing the graphics driver to crash fully. I also got a slightly different error when crashing this time.

Re: A770 Battlefield6 Open Beat cannot run the game

biixie — Thu, 07 Aug 2025 13:54:15 GMT

I managed to make the game work by disabling the low-latency feature in the Intel Graphics Software, and then setting the following in-game settings and then restarting the game. The game loads into any map now, and it seems to run smoothly. I suspect XeSS was the issue. The graphics settings in the non-advanced menu seem to work regardless of what they are set to.

Edit: Seems like only some maps work :c

Re: A770 Battlefield6 Open Beat cannot run the game

Asta5 — Thu, 07 Aug 2025 14:23:36 GMT

Having a similar issue on A750. The game causes my entire PC to crash or become unresponsive once I load into a match, and I have to perform a hard restart. I've tested both the newest and older drivers, but the issue persists. I managed to load into one game after setting it to windowed mode, but even then it still crashes. It's a gamble whether the game loads or not. So I can only load into a map called "Kings Battery" If i recall correctly.

Re: A770 Battlefield6 Open Beat cannot run the game

Mahin — Thu, 07 Aug 2025 14:26:08 GMT

same here , only one map namely king something works ; expect that map other maps crashes the whole pc ( using latest 6987 driver and i own intel arc a750 )

Re: A770 Battlefield6 Open Beat cannot run the game

Samuryan — Thu, 07 Aug 2025 18:09:19 GMT

Acer Predator Intel Arc 770 16Gb here with the exact same issue. Tried latest driver, and previous two WHQL drivers

Re: A770 Battlefield6 Open Beat cannot run the game

mmhowes — Thu, 07 Aug 2025 18:45:36 GMT

After so many years, Intel **bleep** up again. They don't give a rat's ass about our support. So I won't be upgrading to their new GPU. I will go back to Nvidia. Sick of this **bleep**. I have run out of patience.

I feel like a fool; my friends don't have problems with games. I decided to give Intel a chance back in 2022. It is enough. Good luck all.

Re: A770 Battlefield6 Open Beat cannot run the game

Muza — Thu, 07 Aug 2025 23:31:17 GMT

To fix the crashing issues go to the intel control panel -> Games -> Manually Add Game -> Browse to your battlefield 6 beta Install Directory and select bf6event.exe. Go to the newly created bf6event.exe profile Settings -> Game Compatibility and Select Advanced. This should fix the crashing issues.

This was tested on Intel Arc A770 LE 16GB using latest Driver 32.0.101.6987.

This fix only works on the old intel control panel.

Re: A770 Battlefield6 Open Beat cannot run the game

Asta5 — Thu, 07 Aug 2025 21:52:06 GMT

>
Could you elaborate? I added it to the profile but I don't see profile Settings -> Game Compatibility and Select Advanced

Re: A770 Battlefield6 Open Beat cannot run the game

Asta5 — Thu, 07 Aug 2025 22:51:48 GMT

Everyone here is a fix for the game. its not ideal but it works for now. https://www.reddit.com/r/IntelArc/comments/1mkedvl/comment/n7i4el1/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

Re: A770 Battlefield6 Open Beat cannot run the game

Muza — Thu, 07 Aug 2025 23:29:58 GMT

Yes the fix only works on the old intel control panel.

Re: A770 Battlefield6 Open Beat cannot run the game

dxbag — Fri, 08 Aug 2025 04:22:55 GMT

Confirm that this works. Be be sure to click custom when using an old install driver and just use the Old Arc Control panel, not drivers.

And why they hell did intel decide to go away from this older control panel. SO much better....

Re: A770 Battlefield6 Open Beat cannot run the game

VonM_Intel — Fri, 08 Aug 2025 06:52:31 GMT

Hi Veneno,

Thank you for posting in our Community. I understand how inconvenient it is when a game fails to load, especially during the Battlefield 6 Open Beta. To help us investigate and identify the root cause, could you please provide the following details:

The exact version of the game client and platform (e.g., EA App, Steam) you are using
Have you tried verifying or repairing the game files through the game platform?
Does the issue occur every time you launch the game or only in specific situations?
Have you recently made any changes to your system, such as Windows updates or hardware changes, before the problem started?

I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue.
If you've already taken any steps to resolve this issue before reaching out, please share those details with me so I can avoid repeating any unnecessary actions.

@CKHX @Veneno @WUYAN0313 @biixie @Asta5 @Mahin @Samuryan @mmhowes @muz

Please be informed that our team at Intel is aware of the crashing issues some users are encountering while playing Battlefield 6 on Intel Arc A-Series discrete GPUs. We want to assure you that we are actively working on a fix and will be releasing a driver update to address this as soon as possible. We truly appreciate your patience and understanding, please keep an eye out for upcoming updates

Have a nice day!

Best regards,
Von M.
Intel Customer Support Technician

Re: A770 Battlefield6 Open Beat cannot run the game

Veneno — Fri, 08 Aug 2025 11:17:25 GMT

Steam Info
Steam Test Branch: Stable Client
Steam version: 1751405894
Steam client generated version date: Saturday, June 28th 10:07 UTC-08:00
Steam webpage generation version date: Wednesday, July 2nd at 5:19 UTC -08:00
Steam API version: SteamClient 022
EA App (games are not launched through EA App)
App version: 13.520.0.6033 (hotfix-fd95ed2e64)
I have tried repairing game files through Steam, but after re downloading the 20-30MB files, I still encounter problems when entering the game.
This issue occurs every time the game is launched.
No software or hardware changes have been made to the system.
SSU Scan Information is attached below.

Re: A770 Battlefield6 Open Beat cannot run the game

Google4 — Fri, 08 Aug 2025 19:20:46 GMT

As far as I know, Intel is already aware of this and is working on a solution.

Re:A770 Battlefield6 Open Beat cannot run the game

VonM_Intel — Mon, 11 Aug 2025 02:04:05 GMT

Hello Veneno,

Thank you for sharing the detailed system and application information along with the SSU report. Based on our findings, a fix for this issue has been included in driver version 32.0.101.6989. Please download and install this version or a newer graphics driver from the Intel Download Center. Once installed, restart your system and check if the issue persists. You may visit this article for more information: Battlefield 6* Crashes on Intel® Arc™ A-Series Graphics Devices

Please let us know the results after updating, so we can confirm the resolution or proceed with further troubleshooting if needed.

Best regards,

Von M.

Intel Customer Support Technician

Re: A770 Battlefield6 Open Beat cannot run the game

Veneno — Mon, 11 Aug 2025 10:56:42 GMT

Thank you very much for your and the technical team's unremitting efforts. After I replied to you, I immediately updated the driver upon discovering it, and then I can play the game smoothly.
Occasionally, there may be a green gray screen phenomenon during battles, which usually lasts only 1 to 2 seconds and immediately returns to normal.
And sometimes there may be occasional crashes or crashes, mostly due to incomplete beta testing, which should not have much to do with your company. This situation may require EA to improve more.