topic Re:A system information documentation report on threads (A770 intermittently black screen) in Intel® Arc™ Discrete Graphics

A system information documentation report on threads (A770 intermittently black screen)

HanGeng — Sat, 25 Mar 2023 03:47:43 GMT

When I tried to respond to the moderator's request, the email system told me that the DNS failed to resolve the domain name, and returned the email.

Logging in to the forum using Edge or Chrome also failed to reply.So I had to start another thread to reply.

In your recent response, you wanted me to create and submit a system report using Intel Graphics Command Center (Intel GCC) before this thread (Intel Arc A770 16G often has intermittent black screen) closes, as shown in the following document body:

Report Date: Saturday, 25 March 2023
Report Time [hh:mm:ss]: 07:27:52 AM
Operating System: Microsoft Windows 11 Professional 10.0.22621
IGCC Version: 1.100.4628.0
Language: zh-Hans-CN
Physical Memory: 31.92 GB
Current Resolution: 1920x1080

Processor: AMD Ryzen 5 5600X 6-Core Processor
Processor Speed: 3701 MHz
GFX Driver Name: Intel(R) Arc(TM) A770 Graphics
Shader Version: 5.1
OpenCL* Version: 3.0
* Microsoft DirectX* *
Runtime Version: 12
Hardware-Supported Version: 12
Vendor ID: 8086
Device ID: 56A0
Device Revision: 08
GFX Driver Version: 31.0.101.4148
Dedicated RAM: 16 GB
Shared RAM: 16 GB
Max Supported Displays: 4
GFX Vulcan: 1.3.238
Option ROM (OpROM) Version: 20.1059.0.0

* Devices connected to the Graphics Accelerator *

Active Displays: 1

* Digital Display 1 *

Display Name: LEN E2323swA
Display Type: Number
Serial Number: 05902E20N2215
DDC2 Protocol: Yes
Gamma: 2.2
Connector Type: HDMI

Maximum Image Size
Horizontal - 20.87 inches
Vertical - 12.2 inches

Supported Modes
640 x 480 (60p Hz)
640 x 480 (72p Hz)
640 x 480 (75p Hz)
720 x 400 (70p Hz)
720 x 480 (60p Hz)
800 x 600 (56p Hz)
800 x 600 (60p Hz)
800 x 600 (72p Hz)
800 x 600 (75p Hz)
832 x 624 (75p Hz)
1024 x 768 (60p Hz)
1024 x 768 (70p Hz)
1024 x 768 (75p Hz)
1152 x 864 (75p Hz)
1280 x 720 (60p Hz)
1280 x 1024 (60p Hz)
1280 x 1024 (70p Hz)
1280 x 1024 (75p Hz)
1440 x 900 (60p Hz)
1680 x 1050 (60p Hz)
1920 x 1080 (60p Hz)

Power Management Support
Active shutdown mode is supported

Raw EDID:
00 FF FF FF FF FF FF 00 30 AE B0 60 A7 08 00 00
14 18 01 03 80 35 1F 78 2E 27 55 A3 54 4F 9E 27
11 50 54 AF EF 00 71 4F 81 80 81 8A 95 00 B3 00
D1 C0 01 01 01 01 02 3A 80 18 71 38 2D 40 58 2C
45 00 DD 0C 11 00 00 1E 00 00 00 FF 00 30 35 39
30 32 45 32 30 4E 32 32 31 35 00 00 00 FD 00 32
4C 1E 53 15 00 0A 20 20 20 20 20 20 00 00 00 FC
00 4C 45 4E 20 45 32 33 32 33 73 77 41 0A 01 A8

02 03 1B 71 23 09 07 07 83 01 00 00 67 03 0C 00
20 00 80 2D 43 10 04 03 E2 00 0F 8C 0A D0 8A 20
E0 2D 10 10 3E 96 00 A0 5A 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 18

* Other names and brands are the property of their respective owners.

I hope this information will be helpful to your team.

Re:A system information documentation report on threads (A770 intermittently black screen)

Hugo_Intel — Tue, 28 Mar 2023 17:29:17 GMT

Hello HanGeng

Thank you for getting back to us. I understand this thread is related to your other thread with the title Intel Arc A770 16G often has intermittent black screen. If you cannot reply in the original thread we will continue the troubleshooting on this one.

I see you provided the report from the Intel® Graphics Command Center as requested , however , we also need all the rest of the information requested on the original thread, see below:

Does the same issue happen if you use a native HDMI connection without using adapters?
What is the monitor's make and model?
Have you tried different cables or monitors?
Create a log file with the Intel® System Support Utility and attach it.

In the previous thread, a couple of community members experiencing the same issue reported it got fixed after replacing the cable so this is an important step that we need you to perform.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re:A system information documentation report on threads (A770 intermittently black screen)

Hugo_Intel — Sat, 01 Apr 2023 01:05:38 GMT

Hello HanGeng

I hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Hugo O.

Intel Customer Support Technician.

Re:A system information documentation report on threads (A770 intermittently black screen)

Hugo_Intel — Tue, 04 Apr 2023 20:41:59 GMT

Hello HanGeng

As you informed in the thread with the title Replies about the previous post and thread, the problem seems to have been solved this issue was resolved after updating to driver version 31.0.101.4148. We will proceed to close this case since the issue is resolved. Do not hesitate to open a new topic in case you need further assistance.

Best Regards,

Hugo O.

Intel Customer Support Technician.