topic Re: Black Myth Wukog Performance in Intel® Arc™ Discrete Graphics

Black Myth Wukog Performance

Hifjul_Karim — Tue, 20 Aug 2024 07:28:08 GMT

Why A770 isn't doing that well in Black Myth Wukong?? like 4060 or even 3060 12GB getting better FPS than A770... do you guys have any plane to release any optimization driver release for this game?? like with medium settings it should at least average 55-60 FPS but it does about like 50 and 4060 does about like 63 FPS... can you guys just make it a little better??

Re:Black Myth Wukog Performance

Earl_Intel — Mon, 26 Aug 2024 05:32:28 GMT

Thank you for posting in the community!

We appreciate your feedback regarding to the performance of Intel Arc A770 when playing Black Myth: Wukong.

For us to further investigate on the performance issue, you can try to perform Display Driver Uninstaller then reinstall the latest version of your Intel Arc A770 graphics card.

Here are the links on how to use Intel DDU: How to Use the Display Driver Uninstaller (DDU) to Uninstall an... (intel.com)

Here is the link for the latest graphics driver: Intel® Arc™ & Iris® Xe Graphics - Windows*

Let me know if there will be changes on the performance.

Best regards,

Earl E.

Intel Customer Support Technician.

Re:Black Myth Wukog Performance

Earl_Intel — Wed, 04 Sep 2024 01:03:12 GMT

Hi Hifjul_Karim,

Seems like you created another thread with the same issue.

No worries, I'll be closing the other thread, and you can reply back here on this thread to eliminate the confusion.

Best regards,

Earl E.

Intel Customer Support Technician.

Re: Re:Black Myth Wukog Performance

Hifjul_Karim — Wed, 04 Sep 2024 09:51:36 GMT

This is a fresh installation of driver. Not only me many other players with Arc GPUs having same low performance issue. Performance benchmarks can be found on YT.

Re:Black Myth Wukog Performance

Earl_Intel — Thu, 05 Sep 2024 07:06:05 GMT

Hi Hifjul_Karim,

Thank you for your response, no worries, I will coordinate your concern to our technical team for further investigation.

I will provide you with an update on this thread.

Best regards,

Earl E.

Intel Customer Support Technician.

Re: Re:Black Myth Wukog Performance

Hifjul_Karim — Thu, 05 Sep 2024 09:00:03 GMT

This type of performance issue continuing in recently released new games, please fix these performance issues.

Re:Black Myth Wukog Performance

JedG_Intel — Wed, 11 Sep 2024 02:31:05 GMT

Hi Hifjul_Karim,

Good day!

Earl is currently away and I'll be taking over this thread. We appreciate the information that you shared about the issue occurring on newly released games. To further investigate and replicate the issue, please share which digital distribution platform are you using (e.g., Steam, Epic Games)?

I hope to hear from you soon.

Best regards,

Jed G.

Intel Customer Support Technician

Re: Re:Black Myth Wukog Performance

Hifjul_Karim — Sun, 15 Sep 2024 18:00:46 GMT

For most of the time I'm using Steam, sometimes it's Epic.

Re:Black Myth Wukog Performance

JedG_Intel — Tue, 17 Sep 2024 04:49:04 GMT

Hi Hifjul_Karim,

Thank you for providing this information.

I will pass this with the team so we can proceed with the investigation and replication of the issue. As soon as we have an update, I'll let you know.

Best regards,

Jed G.

Intel Customer Support Technician

Re: Black Myth Wukog Performance

DarwinC_Intel — Wed, 24 Sep 2025 00:12:12 GMT

Hi Hifjul_Karim,

We wanted to reach out regarding the performance optimization for your current title. After reviewing your system configuration and the reported issues, our technical team recommends updating to the latest driver version 32.0.101.7029.

This latest driver release includes:

Enhanced performance improvements specifically optimized for your title
Bug fixes and stability enhancements
Improved compatibility with current system configurations

To update your driver:

Visit our official website or use your system's automatic update feature
Download driver version 32.0.101.7029
Follow the installation instructions provided
Restart your system to complete the installation

This update should significantly improve your experience and resolve any performance-related concerns you may have encountered. If you continue to experience any issues after updating, or if you need assistance with the installation process, please don't hesitate to contact our technical support team and as of right now we will be closing this case.

Thank you for your continued trust in our products.

Best regards,

Darwin C.

Intel Customer Support Engineer.