topic Re:Regarding the error issue of the B580 graphics card in Intel® Arc™ Discrete Graphics

Regarding the error issue of the B580 graphics card

violin_98 — Thu, 25 Sep 2025 05:17:01 GMT

in the 32.0.101.8132 version of the B580 driver , when running "HorizonZeroDawnRemastered" in the W11 24h2 environment, the graphics card temperature is displayed as -1 degree ,causing the game to crash

Re: Regarding the error issue of the B580 graphics card

RandyT_Intel — Fri, 26 Sep 2025 02:57:02 GMT

Hi @violin_98,

Thank you for posting in the community. To better assist you and investigate the game crashing issue you're experiencing with the B580 graphics card, please provide the following details to help us isolate the problem:

Kindly generate and share your SSU (System Support Utility) log so I can review your system configuration.
Which digital distribution platform did you use to obtain the game? (e.g., Steam, Epic Games Store, GOG, etc.)
Have you previously performed a clean installation of the graphics driver using DDU (Display Driver Uninstaller), either with an older or the latest version?
Please share screenshots or recordings of your in-game settings so I can observe and attempt to recreate the issue on my end during gameplay.
When did the issue first start occurring?
Have you made any recent software or hardware changes to your system?
What troubleshooting steps have you tried so far?
Is the B580 card you're using an Intel-branded or add-in card from another manufacturer?
Have you noticed any signs of overheating in your system?
If possible, please provide a crash log or dump file from the game. You can follow the guide [here-Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community] (scroll down to the "Crashing" section) for step-by-step instructions on how to obtain the crash dump for analysis.

Looking forward to your response.

Best regards,

Randy T.

Intel Customer Support Technician

Re:Regarding the error issue of the B580 graphics card

RandyT_Intel — Mon, 29 Sep 2025 22:32:34 GMT

Hi @violin_98,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Best regards,

Randy T.

Intel Customer Support Technician

Re:Regarding the error issue of the B580 graphics card

RandyT_Intel — Thu, 02 Oct 2025 21:35:04 GMT

Hi @violin_98,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Best regards,

Randy T.

Intel Customer Support Technician