topic Re:Overwatch 2 Directx12 B580 in Intel® Arc™ Discrete Graphics

Overwatch 2 Directx12 B580

SteveCity — Thu, 16 Oct 2025 12:36:46 GMT

Switching from Directx11 to Directx12 in overwatch causes a major decrease in fps even with xess. Is there a way to optimize it?

Re:Overwatch 2 Directx12 B580

JedG_Intel — Fri, 17 Oct 2025 06:24:17 GMT

Hello SteveCity,

Thank you for posting on Intel Community Forum.

To address the issue effectively, kindly share the information below.

1. May I kindly confirm if the issue is isolated to Overwatch 2?

2. Could you please share the FPS performance results when using DirectX 11 compared to DirectX 12?

3. Constant low FPS or drops during specific moments?

4. What troubleshooting steps have you performed? This is to avoid repeating the steps you already tried

4. Kindly generate System Support Utility report - How to get the Intel® System Support Utility Logs on Windows*

To assist us in analyzing the performance more accurately, we would appreciate it if you could generate and share CapFrameX data and please ensure that you play the game for at least 3 minutes. This will allow us to compare the values and better understand the behavior of your system under different configurations.

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

Re: Re:Overwatch 2 Directx12 B580

SteveCity — Fri, 17 Oct 2025 16:14:21 GMT

Hello JedG thank you for taking time to help me. Yes its only an issue in overwatch 2 DirectX 12 mode, the game recently released direct x 12 and I am not sure if the drivers ever got optimized for it. Normally I get 300 fps on low settings DirectX 11, however on 12 I get 100 fps with xess on performance. The reason I want to run 12 is because 11 doesn't have xess only fsr which looks very bad. As for trouble shooting I have done ddu and the issue has been through different updates to the drivers, also reinstalled a fresh copy of windows when I was running into another issue. I can get the system utility report when I get home.

Re: Re:Overwatch 2 Directx12 B580

SteveCity — Sat, 18 Oct 2025 15:19:29 GMT

Here is the report

Re:Overwatch 2 Directx12 B580

JedG_Intel — Mon, 20 Oct 2025 05:47:45 GMT

Hello SteveCity,

Thank you for sharing all this information. This would really be helpful with the investigation that I'll conduct. Kindly also share the CapFrameX data and please ensure that you play the game for at least 3 minutes.

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

Re:Overwatch 2 Directx12 B580

JedG_Intel — Thu, 23 Oct 2025 05:28:33 GMT

Hi SteveCity,

I wanted to check if you had the chance to review my previous post. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

Re:Overwatch 2 Directx12 B580

JedG_Intel — Mon, 27 Oct 2025 02:30:42 GMT

Hello SteveCity,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician