topic Re: Re:arc B580 in Intel® Arc™ Discrete Graphics

arc B580

superdba — Sun, 19 Oct 2025 01:09:22 GMT

使用最新GPU驱动程序时，战地风云6报错，并出现帧率不稳定的问题

Re: arc B580

JeanetteC_Intel — Mon, 20 Oct 2025 06:50:41 GMT

请注意，我只能用英语为您提供帮助。我使用网络翻译工具翻译了这个回复，所以可能有一些不准确的翻译。接下来，我会用英语回答你。

Thank you for posting in Intel Communities.

I would like to know more about your system details to fully understand where the issue truly lies. Please provide the missing key information below:

1) What is the graphics driver you are using?

2) Where have you obtained the game (Steam, EA, etc.)?

3) Provide us with the Intel SSU report from your system.

4) Please also share the following:

Power Supply make and model.
Make and model of your display/monitor.

5) Describe the performance issue as best as you can. (E.g. FPS drop when entering ‘x’ or ‘y’ section).

6) Provide screenshots or describe the graphics settings used in-game. (E.g. Ultra quality preset, video resolution, ray-tracing on, etc. etc.)

7) Submit CapFrameX capture data (.json files) reproducing the issue. Capture data at least 3 times to define a good performance baseline.

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

Re:arc B580

JeanetteC_Intel — Wed, 22 Oct 2025 22:19:48 GMT

Hello superdba,

请注意，我只能用英语为您提供帮助。我使用网络翻译工具翻译了这个回复，所以可能有一些不准确的翻译。接下来，我会用英语回答你。

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards,

JeanetteC.

Intel® Customer Support Technician

Re: Re:arc B580

superdba — Thu, 23 Oct 2025 06:26:07 GMT

dear JeanetteC.

我发现网络会影响游戏fps值，最近的一次游戏中没有出现卡顿和闪退的情况。使用的版本号是8136

Re:arc B580

RandyT_Intel — Fri, 24 Oct 2025 00:59:45 GMT

Hello superdba,

I'm reaching out on behalf of my colleague Jeannete to confirm whether the issue has been resolved, as it appears the root cause was related to a possible network connectivity problem.

If the issue is indeed resolved, we will proceed with closing this case, as it specifically pertains to FPS performance in relation to graphics card usage. Should you have any concerns regarding network connectivity, particularly involving your network adapter's functionality, please feel free to submit a separate ticket so we can assist you further.

If there are no additional concerns, kindly confirm so we can close this thread with your consent.

Best regards,

Randy T.

Intel® Customer Support Technician

Re:arc B580

JeanetteC_Intel — Tue, 28 Oct 2025 05:59:19 GMT

Hello superdba,

请注意，我只能用英语为您提供帮助。我使用网络翻译工具翻译了这个回复，所以可能有一些不准确的翻译。接下来，我会用英语回答你。

Since I haven't received any response from you recently, I will go ahead and close this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician