topic Re:Missing Graphics options on Genshin Impact (Intel Arc B580) in Intel® Arc™ Discrete Graphics

Missing Graphics options on Genshin Impact (Intel Arc B580)

Oro981 — Thu, 06 Nov 2025 15:50:40 GMT

Hello Intel Arc Driver Team,

I’m currently using an Intel Arc B580 GPU and noticed that both the “Character Dynamic Resolution” and “Global Illumination” options in Genshin Impact (PC) is missing from the Graphics settings menu.

Character Dynamic Resolution
Global Illumination

On Arc GPUs, both of these features seem unavailable or disabled. However, other users with NVIDIA and AMD cards have reported that these options remain present.

This maybe the problem of a driver-level or shader compatibility issue, or a case where the game engine automatically hides unsupported settings when detecting Arc GPUs.

Could you please confirm if this behavior is expected, or if these features are unintentionally unavailable due to current Arc driver optimizations?

System Information:

GPU: Intel Arc B580
Driver Version: 32.0.101.8247 WHQL
OS: Windows 11 24H2
Game: Genshin Impact (PC, Version 6.1 "Luna II)
Display API: DirectX 11
Resolution: 1920×1080, 60 Hz

Reproduction Steps:

Launch Genshin Impact on Intel Arc B580.
Open Settings → Graphics.
Scroll through available graphics options.
Observe that “Character Dynamic Resolution” and “Global Illumination” are not listed.
Note: Images Provided are 2 separate images, one from my own PC that is missing a graphics option and the other with another GPU, which is included.

Expected Behavior:

Both “Character Dynamic Resolution” and “Global Illumination” should appear in the Graphics settings menu and respond correctly to adjustments, as observed on other GPU brands.

Attachments (optional but recommended):

Screenshot of the graphics settings menu.
Comparison screenshot from another GPU (if available).

If this limitation is determined to be a game-level implementation choice by HoYoverse, please confirm so it can be reported to their technical support team. Otherwise, this may indicate a driver-level compatibility gap specific to Arc GPUs.
Thank you for your continued work on improving Arc GPU performance and feature parity across games.

Re:Missing Graphics options on Genshin Impact (Intel Arc B580)

KentRusselP_Intel — Fri, 07 Nov 2025 07:40:22 GMT

Hi Oro981,

Thank you for reaching out to the Intel Community Forum. I appreciate you taking the time to share your concern, and I’m here to help. To better understand the issue and provide accurate support, could you please answer the following questions:

Have you tried running the game with administrator privileges?
Did you perform a clean driver installation using Display Driver Uninstaller (DDU) before installing or updating to graphics driver version 32.0.101.8247 (WHQL Certified)?
Are you launching Genshin Impact through the official launcher or a third-party platform like Steam or Epic Games? Have you tried verifying or repairing the game files through the launcher?
Have you tested switching to DirectX 12 or Vulkan (if available), instead of DirectX 11?
Do the missing options appear when running the game in compatibility mode for older versions of Windows?
In the game’s graphics settings, is your GPU correctly detected as "Intel Arc B580"?
Aside from the Intel Arc B580, have you tested other GPUs to see if the issue persists?
Do you remember when the options first went missing—was it after a specific game update or driver change?

Additionally, to help us better understand your system setup and provide more accurate support, we kindly ask you to share the Intel® System Support Utility (SSU) logs. These logs contain important details about your hardware and software environment that are essential for troubleshooting.

Please follow these steps:

1. Download and run the Intel® SSU application.

2. The tool will generate a text file containing your system information.

3. Refer to this guide for detailed instructions: Help Guide for the Intel® System Support Utility

4. Once completed, please attach the generated file to your response.

If you have any additional questions or need further assistance, please don’t hesitate to contact us.

Best regards,

Kent Russel P.

Intel Customer Support Technician

Re: Missing Graphics options on Genshin Impact (Intel Arc B580)

Sad2 — Sun, 09 Nov 2025 17:36:26 GMT

Hi Intel Arc Driver Team,

I am also encountering the same issue.

System Information:
GPU: Intel Arc B580
Driver Version: 32.0.101.8247 WHQL
OS: Windows 11 24H2 (10.0.26100)
Game: Genshin Impact (PC, Version 6.1 "Luna II")
Display API: DirectX 11
Resolution: 1920×1080, 60 Hz

- The game requires administrator privileges, which I have used.

- Performed a clean driver installation using DDU before installing version 32.0.101.7029. Then updated to 32.0.101.8136 via Intel DSA, and finally performed a clean install of 32.0.101.8247 via the driver installer’s clean install option.

- Launched the game through the official launcher, through Playnite, and directly via the game executable.

- Verified and repaired game files — no issues detected

- Compatibility mode (Windows 8 and 7) did not enable higher graphics settings.- The game does not support DirectX 12 or Vulkan.
- The game does not display GPU models, but defaults to the lowest graphics settings.
- I only have this GPU available, so I have not tested with another GPU.
- I started playing the game on the Intel Arc B580 from version 6.0 (Luna I), and I did not see the higher graphics settings at that time either.

**Attachments:**
- Intel SSU log file as requested.

Thank you for reviewing this issue.

Re: Missing Graphics options on Genshin Impact (Intel Arc B580)

Marogilla — Tue, 11 Nov 2025 23:00:40 GMT

i am currently using INTEL(R) HD GRAPHICS AND VULKAN IS NOT AVAILABLE FOR MY EMULATOR , IT IS ONLY DIRECTX THAT IS AVAILABLE

Re:Missing Graphics options on Genshin Impact (Intel Arc B580)

KentRusselP_Intel — Wed, 12 Nov 2025 06:24:53 GMT

Hi Oro981,

I just wanted to check in and see if you’ve had a chance to review the information I shared earlier. Your feedback is valuable, and I’d appreciate hearing your thoughts whenever you have a moment.

If you have any questions or need further clarification, please feel free to reach out.

Hi Sad2 and Marogilla,

I completely understand your concerns. To make sure we can provide the right support for each of you, please create separate community posts for your individual issues. This will help us address them more effectively.

Best regards,

Kent Russel P.

Intel Customer Support Technician

Re:Missing Graphics options on Genshin Impact (Intel Arc B580)

KentRusselP_Intel — Mon, 17 Nov 2025 08:33:37 GMT

Hi Oro981,

I hope you're doing well. As I haven’t received a response, I will proceed to close this inquiry. Should you require further assistance or have additional questions, please feel free to submit a new request. Kindly note that this thread will no longer be monitored once closed.

Best regards,

Kent Russel P.

Intel Customer Support Technician