topic Re: Intel Graphics Driver issue in Intel® Arc™ Discrete Graphics

Intel Graphics Driver issue

huangxuemin — Tue, 25 Nov 2025 06:53:13 GMT

Graphics Driver can't be used in win11 25H2 system

Re: Intel Graphics Driver issue

RandyT_Intel — Wed, 26 Nov 2025 02:16:17 GMT

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.

Please provide the SSU log report and share it here so I can review your system's configuration.
When did the issue first occur?
Have you made any software or hardware changes to the system recently?
What steps were taken to troubleshoot this issue?
Please check if Intel® graphics cards are listed in your Device Manager and share a screenshot, including any error messages if present.

This appears to be an error or compatibility message from Intel's graphics software indicating that the current system configuration is not supported.

I look forward to your response and am committed to resolving your issue promptly.

Best regards,

Randy T.

Intel Customer Support Technician

Re:Intel Graphics Driver issue

RandyT_Intel — Mon, 01 Dec 2025 21:09:15 GMT

Hi @huangxuemin,

I'm following up to see if you've had a chance to review the information and requested details from my previous post. Please let me know so I can determine the best next steps.

Looking forward to your update.

Best regards,

Randy T.

Intel Customer Support Technician

Re:Intel Graphics Driver issue

RandyT_Intel — Fri, 05 Dec 2025 00:39:53 GMT

Hi @huangxuemin,

Since I haven't heard back from you, I will be closing this thread.

If you need further assistance, please submit a new thread or post a new issue in our community.

Thank you.

Best regards,

Randy T.

Intel Customer Support Technician