topic Honkai Star Rail crash while using Arc Pro B50 in Intel® Arc™ Discrete Graphics

Honkai Star Rail crash while using Arc Pro B50

mal7hael — Sat, 29 Nov 2025 10:31:03 GMT

Because it is frequently flagged as spam, I post it by uploading a text file.

Re:Honkai Star Rail crash while using Arc Pro B50

JeanetteC_Intel — Mon, 01 Dec 2025 04:29:53 GMT

Thank you for reaching out through Intel Communities and for uploading the text file. I understand that posts can occasionally be caught by spam filters, so I appreciate you finding an alternative way to share your comprehensive information.

I will review the uploaded file and get back to you with feedback soon.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re:Honkai Star Rail crash while using Arc Pro B50

JeanetteC_Intel — Thu, 04 Dec 2025 03:44:50 GMT

Hello mal7hael,

Thank you for your patience while we investigate this issue. I need to confirm a few details:

Is your system dual boot?
Do the crashes happen in Windows?
Can you share steps to reproduce the issue?

Please also try our new graphics driver version 32.0.101.8331 (WHQL Certified):

Use DDU in safe mode to remove your current driver
Install the new driver

After installation, please share a new SSU log file for analysis.

Looking forward to your response.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re: Honkai Star Rail crash while using Arc Pro B50

mal7hael — Fri, 05 Dec 2025 07:19:30 GMT

Thank you for your reply.

I tried driver 32.0.101.8331, and the game no longer crashes.

However, the fan issue caused by ASPM is still unresolved.

The fan speed is normal under load.

Once the load disappears, the fan immediately runs at full speed.

Also, updating the firmware included with Game On Drivers (32.0.101.8331)causes the VF count to decrease from 12 to 2.

Perhaps I should wait for the latest Professional Drivers?

Re:Honkai Star Rail crash while using Arc Pro B50

JeanetteC_Intel — Sun, 07 Dec 2025 22:31:01 GMT

Hello mal7hael,

Thank you for the detailed feedback. We're noting the remaining ASMP fan behavior and VF count issues for further investigation. We'll keep you updated as we learn more.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re:Honkai Star Rail crash while using Arc Pro B50

JeanetteC_Intel — Wed, 10 Dec 2025 21:23:29 GMT

Hello mal7hael,

Thank you for the update following your driver installation. Since your original problem with game crashes has been successfully resolved, we'll be closing this support thread. We are allowed to address only one issue per thread, so we'll need you to create a separate thread for the ASPM concern.

We're taking this issue seriously and will investigate it. Once you create a new thread for the ASPM problem, we'll be there to help.

Sincerely

JeanetteC.

Intel Customer Support Technician