topic Re: Re:a770 Snowrunner in Intel® Arc™ Discrete Graphics

a770 Snowrunner

f_1111 — Thu, 06 Apr 2023 13:47:38 GMT

Re:A750 performace issues in Snowrunner - Intel Communities

The game:Snowrunner NEED optimize! - Intel Communities

Same problem :

fps : 30-40

Version: 31.0.101.4257

https://1drv.ms/t/s!AlST4OD2cUSDgYxtxTqv23rAfsJUAw?e=7zqySV

https://1drv.ms/t/s!AlST4OD2cUSDgYxujIPKacMbhK2mYw?e=oVbeC5

Re:a770 Snowrunner

Andres_Intel — Fri, 07 Apr 2023 17:35:05 GMT

Hello f_1111,

Thank you for posting on the Intel communities. I am sorry to hear that you are having low-performance issues with your Intel® Arc™ A770 Graphics, I will be happy to help you.

To have a better understanding of the situation, please answer the following questions:

What troubleshooting steps have you done?
Take screenshots of the game settings.
Is the Resizable Bar enabled?

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:a770 Snowrunner

f_1111 — Sat, 08 Apr 2023 05:35:48 GMT

Resizable enabled

Re: Re:a770 Snowrunner

f_1111 — Sat, 08 Apr 2023 06:49:07 GMT

enabled Resizable Bar

Re:a770 Snowrunner

Andres_Intel — Mon, 10 Apr 2023 15:13:22 GMT

Hello f_1111,

Thank you for your response. It was really helpful.

Please follow the steps below and let me know the results:

Install the graphics driver 31.0.101.4255. For guidance, How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:a770 Snowrunner

f_1111 — Tue, 11 Apr 2023 01:46:24 GMT

[31.0.101.4257] [31.0.101.4255] I tried them all

That's why I'm here for help

I have no problems with my system and no problems with the game files

a770 is a piece of **bleep** !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Re: Re:a770 Snowrunner

f_1111 — Tue, 11 Apr 2023 01:48:44 GMT

a770 is a piece of ！！！！！！！！！！！！！！！！

Re:a770 Snowrunner

Andres_Intel — Tue, 11 Apr 2023 14:54:24 GMT

Hello f_1111,

Thank you for your answer, all the information provided has been really helpful.

I completely understand your frustration, and now that I have all the details, I will start with an investigation.

I will provide you with the next steps as soon as possible.

Regards,

Andres P.

Intel Customer Support Technician

Re:a770 Snowrunner

Andres_Intel — Mon, 12 Feb 2024 21:23:15 GMT

Hello f_1111,

Thank you for all your time.

We have been working on the investigation of your issue, I want to let you that driver 31.0.101.5194 includes improvements for Snowrunner. Please upgrade your driver to this version.

Keep me informed of the results

Regards,

Andres P.

Intel Customer Support Technician

Re:a770 Snowrunner

Alberto_R_Intel — Fri, 16 Feb 2024 15:56:46 GMT

Hello f_1111,

I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

Re:a770 Snowrunner

NormanS_Intel — Wed, 06 Mar 2024 14:48:49 GMT

Hello f_1111,

As we have not heard a response in the past few days, we will proceed in closing this thread. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer