topic Re:Steam-Efootball gives error after Intel update. in Intel® Arc™ Discrete Graphics

Steam-Efootball gives error after Intel update.

MTekinbas — Mon, 19 Jan 2026 19:07:41 GMT

Hello, I did the Intel update last Saturday morning. Then, a few hours later, I wanted to play the Efootball game on Steam. However, the game suddenly closed and the Steam application closed (Normally, the Steam application should never close.) A few seconds later, 2 cmd screens appeared, one was blank and the other had the following code; SECCNH pipe name: \\.\pipe\{68327F92-4C65-4484-860D-DA80B61FCDBA}.SoundResearch_CoCl_1.". Finally, it opened the Intel Graphics Software application by itself. I have been experiencing this problem for a few days. All my drivers (nvidia, intel, bios) are up to date. I have tried many solutions but I cannot solve it. I want your help. Thank you in advance.

Re:Steam-Efootball gives error after Intel update.

JeanetteC_Intel — Wed, 21 Jan 2026 03:12:45 GMT

Hello MTekinbas,

Thank you for posting in Intel Communities.

I understand you're experiencing game crashes and Steam closures after an Intel update, with cmd screens and Intel Graphics Software opening automatically.

To help resolve this issue, please provide:

Did the game, Efootball, work properly before the Intel update, or is this a first-time installation that's encountering these errors?
What specific Intel update did you install last Saturday? (Intel graphics driver, Intel Arc Control software, or another Intel application update?)
If possible, could you capture a screenshot of any error messages that appear when the game crashes?
Please share the following system logs:

Any crash/dump files generated during the issue
Intel SSU log file from your system

This information will help us identify the root cause and provide a solution.

Looking forward to tour reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re: Re:Steam-Efootball gives error after Intel update.

MTekinbas — Wed, 21 Jan 2026 07:46:05 GMT

Hello, thank you for your reply. First of all, I think the cause of this problem occurred after Windows and Intel updates. I updated both of them last Saturday. I also discovered that the problem is not just Steam-Efootball based. Efootball does not work at all, Epic Games-The Last of Us Part 1 Remastered can be played, but after closing the game, 2 cmd screens and the Intel graphics software application open, as I have included in the screenshot. I think the problem is software related, not game specific. Before these updates, every game was played without any problems. Thank you in advance for your help.

Re:Steam-Efootball gives error after Intel update.

JeanetteC_Intel — Thu, 22 Jan 2026 05:07:21 GMT

Hello MTekinbas,

Thanks for the update and screenshot.

To troubleshoot effectively, please provide:

Intel SSU log file
Crash/dump files generated during the issue.

Please launch the problematic game to reproduce the error and generate fresh dump files

These logs will help identify what the recent updates changed and guide us to the solution.

Looking forward to hearing from you so I may proceed with the investigation.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re: Re:Steam-Efootball gives error after Intel update.

MTekinbas — Thu, 22 Jan 2026 07:47:46 GMT

Hello, I am sending the SSU log file as you said. But I couldn't figure out how to do the other one. I know this problem is not just happening to me. I heard it happened to many people who updated on Saturday. Intel or windows update or both are causing the problem. I hope the problem will be resolved as soon as possible. Thanks for replying.

Re:Steam-Efootball gives error after Intel update.

JeanetteC_Intel — Fri, 23 Jan 2026 05:48:51 GMT

Hello MTekinbas,

Thank you for sharing the SSU log file I requested for this issue.

Before we proceed, please note that this is an OEM device, we will try to assist you with general troubleshooting steps even if it’s something not traditionally covered in our support. However, if the issue still persists, you will have to contact the Original Equipment Manufacturer of your device. Your device manufacturer may have altered features, incorporated customizations, or made other changes to some components for better compatibility with your system.

Please also be advised that:

As of September 19, 2025, Intel will be moving 11th - 14th Gen Intel Processor Graphics and related Intel Atom®, Pentium®, and Celeron® processor graphics to a legacy software support model. Intel will provide software support for affected products on critical fixes and security vulnerabilities only. Software updates for these products will move to a quarterly release cadence with additional critical releases as needed.

Only critical fixes and security vulnerabilities will be addressed in quarterly driver releases going forward.

Would you like to continue with the support? Please note that even if the issue is fixed by our developers, the fix will only come to Intel Ultra Core Series 1 or newer drivers and will not be included on the driver of your graphics card.

Looking forward to your response.

Best regards,

Jeanette C.

Intel Customer Support Technician

Re: Re:Steam-Efootball gives error after Intel update.

MTekinbas — Fri, 23 Jan 2026 11:08:32 GMT

Hello, thank you for your reply. I hope you will resolve this issue with Windows as soon as possible. I just wanted to let you know. I'd also like to mention that many users have experienced this problem. I'm also curious when the updates that will fix this issue will be released. Thank you.

Re:Steam-Efootball gives error after Intel update.

JeanetteC_Intel — Sun, 25 Jan 2026 23:04:16 GMT

Hello MTekinbas,

Thank you for the update and for bringing this to our attention. I understand your concern about this issue affecting multiple users.

I'd like to provide some clarification regarding your system configuration:

Your laptop features switchable graphics technology, which means it has both integrated Intel® Iris® Xe Graphics and a discrete NVIDIA GeForce RTX 4050 laptop GPU. For performance-intensive applications and gaming, your system will automatically switch to and primarily utilize the more powerful discrete NVIDIA GPU, while the integrated graphics handle lighter tasks to conserve battery life.

We highly recommend using OEM drivers from your computer manufacturer, as these are specifically customized and optimized for your device. While we're happy to assist you, it's important to understand that generic drivers may have limitations on OEM devices and might not provide the best performance or compatibility.

If a newer driver is available from your computer manufacturer, we strongly recommend installing that version instead, as it will be optimized for your specific hardware configuration. However, since your system manufacturer has not yet released drivers compatible with Windows 11 version 25H2, you can try performing a clean installation using Display Driver Uninstaller (DDU) in safe mode. For this process, select "Windows 11" as your operating system. The current recommended driver versions are:

If the issue persists after trying the OEM drivers, you may attempt a clean installation of the latest Intel generic driver (version 32.0.101.7084) using DDU in safe mode. If problems continue, please contact your system manufacturer's support team to inquire about when they plan to release updated drivers compatible with the Windows 11 25H2 build.

I hope this helps.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re:Steam-Efootball gives error after Intel update.

JeanetteC_Intel — Thu, 29 Jan 2026 04:24:48 GMT

Hello MTekinbas,

Were you able to check the previous post?

Let us know if you have any questions.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re:Steam-Efootball gives error after Intel update.

JeanetteC_Intel — Mon, 02 Feb 2026 23:45:51 GMT

Hello MTekinbas,

I have previously recommended using OEM drivers from your computer manufacturer, as these are specifically customized and optimized for your device. While we're happy to assist you, it's important to understand that generic drivers may have limitations on OEM devices and might not provide the best performance or compatibility.

Since there hasn't been any recent activity from you, I'm closing this thread. Please reach out to your system manufacturer's support team for additional help with your Double Connect issue.

For future assistance, please create a new post as this thread will no longer be active.

Sincerely,

JeanetteC.

Intel Customer Support Technician