topic Re:ARC A770 GPU stuck at 300mhz if the system was powered on from a cold boot in Intel® Arc™ Discrete Graphics

ARC A770 GPU stuck at 300mhz if the system was powered on from a cold boot

GreatnessMajesty — Thu, 06 Apr 2023 04:17:05 GMT

The environment of my PC:

CPU: I9-9900KF

RAM: 64GB

MB: ROG STRIX Z370-G GAMING

OS: Windows 11

ARC Driver version: 31.0.101.4255

Power Supply: Antec High Current Gamer 850W

GPU: GUNNIR Flux Intel Arc A770 16G

It was found that GPU frequency was locked to 300Mhz while the system was powered on from a cold boot. Even though the GPU loading increased like gamming, the GPU operating frequency was also locked to 300Mhz and did not increase. This caused many applications to be lagging and nearly not usable.

The situation would be recovered if I restarted the system from pressing restart button in Windows. The GPU would back to the base frequency of 600Mhz and ran up to 2400Mhz. The situation became normal.

I think it is a driver issue and I hope that Intel Graphics Driver Team can give a quick fix to it. I do not want to power on my PC and restart it ever time when I am using it.

Many thanks.

Re:ARC A770 GPU stuck at 300mhz if the system was powered on from a cold boot

Andres_Intel — Thu, 06 Apr 2023 16:49:25 GMT

Hello GreatnessMajesty,

Thank you for posting on the Intel communities. I am sorry to hear that you are having performance issues with your Intel® Arc™ A770 Graphics (16GB), I will be happy to help you.

To have a better understanding of the situation, please answer the following questions:

What software do you use to check the frequency of the graphics card?
Download, run, save and attach the report for the following tools:
- Report for Intel® Graphics Drivers, find the installation steps on How to Install the Intel® Graphics Command Center From the Microsoft Store.
- Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,

Andres P.

Intel Customer Support Technician

Re:ARC A770 GPU stuck at 300mhz if the system was powered on from a cold boot

Andres_Intel — Tue, 11 Apr 2023 19:21:48 GMT

Hello GreatnessMajesty,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re:ARC A770 GPU stuck at 300mhz if the system was powered on from a cold boot

Andres_Intel — Fri, 14 Apr 2023 20:26:01 GMT

Hello GreatnessMajesty,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician