topic Re: Atomic Heart in Intel® Arc™ Discrete Graphics

Atomic Heart

Allecpu — Sun, 08 Feb 2026 20:48:24 GMT

While playing the game, this fog appears. I tried reinstalling the drivers, but without success. I also tried lowering the settings, but it’s impossible to play.

Re:Atomic Heart

KentRusselP_Intel — Mon, 09 Feb 2026 03:03:43 GMT

Hi Allecpu,

Thank you for reaching out to the Intel Community Forum. I appreciate your message, and I’m here to assist you with your concern. To better understand the issue and provide accurate support, could you please share the following details?

Does the fog appear immediately when starting the game, or only after playing for some time?
Does it occur throughout the entire game or only in specific areas or scenes?
Is this a new issue that began recently, or has it been present since you first installed the game?
When lowering settings, did you try adjusting or disabling specific options such as motion blur, brightness, volumetric fog, upscaling, anti-aliasing, shadows, vegetation density, depth of field, VSync, or texture quality?
If possible, please provide screenshots of your in‑game graphics settings.
What resolution are you playing at?
Which platform are you using (Steam, Game Pass, etc.)? Have you tried verifying the game files to rule out corruption?
Have you used Display Driver Uninstaller (DDU) before installing or updating the graphics driver?

Additionally, to help us better understand your system configuration and provide accurate troubleshooting, please share the Intel® System Support Utility (SSU) logs from your device. These logs contain important hardware and software details necessary for diagnosing the issue.

Please follow these steps:

Download and run the Intel® SSU application.
Allow the tool to generate a text file with your system information.
For detailed guidance, refer to this article: Help Guide for the Intel® System Support Utility.
Attach the generated file to your reply.

If you have any additional questions or need further assistance, please feel free to contact us.

Best regards,

Kent Russel P.

Intel Customer Support Technician

Re:Atomic Heart

KentRusselP_Intel — Thu, 12 Feb 2026 08:12:41 GMT

Hi Allecpu,

I just wanted to follow up and check if you’ve had a chance to review the information I shared previously. Your feedback is important, and I’d appreciate it if you could share your thoughts at your earliest convenience.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

Re: Atomic Heart

Allecpu — Sun, 15 Feb 2026 17:55:07 GMT

Puoi rispondere così:

Hi Kent,

Thank you for your reply.

The fog appears in a specific part of the game where fog is normally present, during the mission “Wanted: Dead or Alive” (Viktor Petrov).
It happens in that specific section of the game.
I have just installed the game recently (first installation).
I have already tried changing different graphics settings (motion blur, volumetric fog, upscaling, etc.), but the issue persists.
I have already provided screenshots of the in-game graphics settings.
I am playing at 3440x1440 resolution.
Platform: Steam.
When I try to use DDU / Intel clean driver installation, it enters an error loop. It asks me to restart the system, but after the reboot it fails again and repeats the same error, so I cannot complete a clean driver uninstall.

Please let me know if you need any additional information.

Best regards,
Allecpu

Re: Atomic Heart

Allecpu — Sun, 15 Feb 2026 18:13:05 GMT

Re: Atomic Heart

Allecpu — Sun, 15 Feb 2026 18:29:54 GMT

I managed to install the drivers using this software:
https://www.drivereasy.com/update-display-drivers/

I installed these drivers:

Version: 32.0.101.8509
Release date: February 13, 2026

However, the issue still persists.

Re:Atomic Heart

JeanetteC_Intel — Tue, 17 Feb 2026 02:48:52 GMT

Hello Allecpu,

Thank you for sharing this update.

I understand that the issue persists even after the troubleshooting steps you've completed. However, based on the SSU log file you've shared, I saw that the BIOS firmware is outdated (from 2024). Please proceed with the following steps that may help in resolving this issue:

1) Contact your system manufacturer support team to get help in updating your BIOS firmware to the latest version (1825) and ensure to apply the "Intel Default settings".

2) Please also get help on applying the required BIOS configuration for your Intel® Arc™ A770 Graphics.

3) After the steps above, proceed with clean installation of the latest Intel® Graphics Driver 32.0.101.8509 (WHQL Certified).

4) Proceed with uninstallation of the previous driver using DDU.

To uninstall the Intel Graphics Driver from your system using the Display Driver Uninstaller (DDU) software, follow these instructions:

1. Download the latest version of the software.

If you download the Installer, run it, it will create a shortcut on the desktop.
If you download the Portable/ self-extracting version, look for the executable and extract it. Remember the path.

2. Reboot into Windows* safe mode. (Refer to Start your PC in safe mode in Windows.)

3. Look for the shortcut on the desktop (step 1.1) or the extract path chosen (step 1.2.1) and run the DDU executable.

4. Click Close in the Options window.

5. Select device type to GPU and select device to the one you want to remove. If you are doing a clean-up, you can choose all GPUs.

6. Click Clean and restart or Clean and Shutdown depending on your needs.

7. Wait for the software to finish the process. It will automatically reboot Windows to the typical mode or shutdown the system.

5) Install the downloaded driver from step #1.

In case you'll encounter the same error (Code: 1), you may check the steps from this reference article below:

How to Fix Intel® Graphics Driver Installer Exit Code 1

In case the issue persists, please share a new SSU log file and a short video clip while you encounter the issue, so we can proceed with further checking.

Looking forward to your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re:Atomic Heart

KentRusselP_Intel — Fri, 20 Feb 2026 08:06:48 GMT

Hi Allecpu,

I just wanted to follow up and check if you’ve had a chance to review the information shared previously. Your feedback is important, and I’d appreciate it if you could share your thoughts at your earliest convenience.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

Re: Atomic Heart

Allecpu — Sun, 22 Feb 2026 16:09:27 GMT

I have completed all the requested tasks; at the moment, no further improvements are needed. Please find the requested files attached. As for the video, I exported it in a smaller size because the attachments need to stay within a few MB.

Re:Atomic Heart

KentRusselP_Intel — Mon, 23 Feb 2026 09:04:30 GMT

Hi Allecpu,

Thank you for getting back to us! When you mentioned that “no further improvements are needed,” could you please clarify whether the issue is fully resolved on your end? Based on the screen recording you provided, it appears that the fog effect is still present.

Best regards,

Kent Russel P.

Intel Customer Support Technician

Re:Atomic Heart

KentRusselP_Intel — Thu, 26 Feb 2026 08:36:59 GMT

Hi Allecpu,

I wanted to follow up regarding your last update. When you mentioned that “no further improvements are needed,” could you please clarify whether the issue has been fully resolved on your end? From the screen recording you shared, it seems that the fog effect may still be present.

Your feedback is important to us, and I would appreciate it if you could confirm the current status at your earliest convenience.

If you have any questions or need additional clarification, please feel free to reach out.

Best regards,

Kent Russel P.

Intel Customer Support Technician

Re: Atomic Heart

Allecpu — Thu, 26 Feb 2026 10:59:58 GMT

I didn’t mean that the issue has been resolved; I only meant that there are no driver updates available, as no new ones have been released. The problem is still present, as mentioned in my previous post.

Re:Atomic Heart

KentRusselP_Intel — Fri, 27 Feb 2026 08:48:20 GMT

Hi Allecpu,

Thanks for confirming, please try to do clean installation of latest ⁠Intel® Graphics Driver 32.0.101.8531 by using Display Driver Uninstaller. Here are the links for your reference: How to Use the Display Driver Uninstaller (DDU) to Uninstall a... and Clean Installation of Intel® Graphics Drivers in Windows*

If you have any questions or need additional clarification, please feel free to reach out.

Best regards,

Kent Russel P.

Intel Customer Support Technician

Re: Atomic Heart

Allecpu — Sat, 28 Feb 2026 23:54:51 GMT

Nothing has changed.

Re:Atomic Heart

KentRusselP_Intel — Mon, 02 Mar 2026 09:25:11 GMT

Hi Allecpu,

Thank you for your response. Could you please confirm whether you have already verified the game files through Steam to rule out any potential file corruption?

For further investigation and analysis, please provide your latest Intel SSU report, as well as an updated screenshot of your preferred in‑game settings—especially the graphics settings—in English. Additionally, aside from the mission “Wanted: Dead or Alive” (Viktor Petrov), are there any other areas in the game where the fog rendering issue appears?

If you have any additional questions or need further assistance, please don’t hesitate to reach out.

Best regards,

Kent Russel P.

Intel Customer Support Technician

Re:Atomic Heart

JohnM_Intel — Wed, 04 Mar 2026 22:19:25 GMT

Hi Allecpu,

I hope you had the chance to review the information I posted. Please let me know at your earliest convenience so that we can determine the best course of action to efficiently resolve this matter.

Best regards,

John M.

Intel Customer Support Technician

Re:Atomic Heart

KentRusselP_Intel — Tue, 10 Mar 2026 03:14:24 GMT

Hi Allecpu,

As I haven’t received a response, I will proceed to close this inquiry. Should you require further assistance or have additional questions, please feel free to submit a new request. Kindly note that this thread will no longer be monitored once closed.

Best regards,

Kent Russel P.

Intel Customer Support Technician

Re: Re:Atomic Heart

Allecpu — Sun, 15 Mar 2026 22:41:35 GMT

Hello Kent,

thank you for your reply.

I confirm that I have already verified the game files through Steam to rule out any file corruption.

As requested, I am attaching the latest Intel SSU report and an updated screenshot of my in-game graphics settings (in English).

Regarding the rendering issue with the fog: unfortunately I cannot clearly identify other locations where the problem occurs because the visual issue is so severe that I am currently unable to properly continue the game — visibility is extremely poor and it is very difficult to see what is happening on screen.

Please let me know if you need any additional information.

Best regards.

Alessandro