topic Re:VR not working in Intel® Arc™ Discrete Graphics

VR not working

bob19 — Thu, 06 Apr 2023 16:07:37 GMT

VR is not working when i have Clever Access Memory enabled most VR games crash. Without re-bar games also crash I, but from a different reason. I have a WMR Samsung HMD odyssey + headset.

Re:VR not working

Carlos_L_Intel — Fri, 07 Apr 2023 21:20:21 GMT

Hi @bob19

Thank you for posting on the Intel® communities. I'm sorry for the inconvenience this might have caused you.

In order to assist you, can you please help us with the following information:

Download and install the Intel System Support Utility (Intel SSU): https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". Click on "Next", save the report and attach it to your response.
If the crash gives you an error message, can you please share it with us?

Best regards,

Carlos L.

Intel Customer Support Technician

Re:VR not working

Carlos_L_Intel — Tue, 11 Apr 2023 19:50:32 GMT

Hi @bob19,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Carlos L.

Intel Customer Support Technician

Re: Re:VR not working

bob19 — Wed, 12 Apr 2023 15:29:44 GMT

Hi i have the ssu file. the crash doesn't give me an error message but i have logs i hope this can be helpful.

Re:VR not working

Carlos_L_Intel — Wed, 12 Apr 2023 18:39:38 GMT

Hello @bob19

Thank you for the information provided. I will proceed to check the issue internally and post back soon with more details.

Best regards,

Carlos L.

Intel Customer Support Technician

Re:VR not working

Carlos_L_Intel — Thu, 13 Apr 2023 17:02:04 GMT

Hi @bob19

I appreciate your time. After checking this case, in regard to your inquiry about support for WMR Samsung HMD odyssey there is not much information we can disclose at the moment, but please know Intel Arc graphics support for VR headsets continues to evolve as we ramp our products and add updates to our software stack.

Best regards,

Carlos L.

Intel Customer Support Technician

Re:VR not working

Carlos_L_Intel — Tue, 18 Apr 2023 21:39:06 GMT

Hi @bob19,

Were you able to check the previous post? Let us know if you still need assistance.

Best regards,

Carlos L.

Intel Customer Support Technician

Re:VR not working

Carlos_L_Intel — Fri, 21 Apr 2023 21:10:42 GMT

Hi @bob19,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Best regards,

Carlos L.

Intel Customer Support Technician