topic Re:Intel ARC A370m problem in Minecraft in Intel® Arc™ Discrete Graphics

Intel ARC A370m problem in Minecraft

Zyroc — Tue, 04 Apr 2023 12:11:26 GMT

Hello,

so I installed Tekkit Classic on my Notebook (WIN11 21H2, A370m, i7 12700H, 16gb RAM) and think I got the same graphics bug as

the user Magick described here:

https://community.intel.com/t5/Intel-ARC-Graphics/Intel-ARC-Issue-with-Minecraft/m-p/1468748#M2606

So I installed the OpenGL Pack from the Microsoft store, but it didnt change anything.

https://apps.microsoft.com/store/detail/opencl%E2%84%A2-and-opengl%C2%AE-compatibility-pack/9NQPSL29BFFF?hl=en-us&gl=us

Now I did what Jean_Intel explained (SSU and GCC scan)

and some screenshots of the problem in Vanilla Minecraft 1.2.3 and Tekkit Classic (MC 1.2.5 with mods).

Would be awesome if someone knows how to fix this!

Best regards!

Re: Intel ARC A370m problem in Minecraft

Zyroc — Tue, 04 Apr 2023 21:08:54 GMT

noone?

Who else could I ask for help?

Re: Intel ARC A370m problem in Minecraft

AlHill — Tue, 04 Apr 2023 21:11:18 GMT

Patience, Grasshopper. Give the Intel engineers a little more time to get to you.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Re:Intel ARC A370m problem in Minecraft

Jean_Intel — Tue, 04 Apr 2023 21:53:44 GMT

Hello Magick,

Thank you for posting on the Intel️® communities. We are sorry to hear that you are experiencing issues when playing Minecraft.

To better assist you, please provide us with the following information:

What are the games distribution service? ( Blizzard, Epic, Origin, Steam, Xbox, Ubisoft connect).
Is the issue present since day one?
Have you tried using different driver versions?
Does the issue occur when playing the latest game version (1.19)?

Best regards,

Jean O.

Intel Customer Support Technician

Re: Re:Intel ARC A370m problem in Minecraft

Zyroc — Thu, 06 Apr 2023 07:00:49 GMT

Hello, thanks for the response Jean!

Distribution Service would be Mojang/Microsoft i think. (?)

Yes the issue is present since day one.

I have tried the basic drivers, just how i got the notebook. (I updated all my drivers later)

The issue does not appear with the newest version, the new vesion works well.

Could the problem be the compatiblity of the OpenGL version?

Best regards!

Re:Intel ARC A370m problem in Minecraft

Jean_Intel — Thu, 06 Apr 2023 18:01:01 GMT

Hello Zyroc,

Thanks for the information provided.

We will research this matter internally and once we have more details, we will post back in the thread.

Best regards,

Jean O.

Intel Customer Support Technician

Re:Intel ARC A370m problem in Minecraft

Jean_Intel — Thu, 06 Apr 2023 19:10:56 GMT

Hello Zyroc,

Thanks for waiting for a response.

This time we would like to ensure whether or not you have already checked with the game developer about the fixes in the latest game versions they have. They may be able to verify if your issue is due to the OpenGL version/implementation they used in the game.

Best regards,

Jean O.

Intel Customer Support Technician

Re:Intel ARC A370m problem in Minecraft

Jean_Intel — Tue, 11 Apr 2023 15:47:06 GMT

Hello Zyroc,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Jean O.

Intel Customer Support Technician

Re:Intel ARC A370m problem in Minecraft

Jean_Intel — Thu, 13 Apr 2023 15:14:13 GMT

Hello Zyroc,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O.

Intel Customer Support Technician.

Re:Intel ARC A370m problem in Minecraft

Jean_Intel — Fri, 14 Apr 2023 20:22:13 GMT

Hello Zyroc,

We hope you are doing fine.

Before closing this thread, we would like to add that we only support the latest version of the game and won't debug issues with older versions. You should contact the mod developer to see if it is possible to get it up to speed with the latest game version and GPU driver.

We will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards,

Jean O.

Intel Customer Support Technician