topic Re: PUBG runs poorly on DirectX 11 and 12 in Intel® Arc™ Discrete Graphics

PUBG runs poorly on DirectX 11 and 12

THQUISPE — Tue, 14 Apr 2026 03:42:45 GMT

Good day everyone, I've tried everything to get PUBG stable on Intel Arc, but unfortunately it's not possible and nobody seems to care. Initially, I had an i5 12400f, and PUBG ran at 120 FPS. When viewing cities, the FPS dropped to 70. I upgraded to a Ryzen 5 9600x, and the FPS increased, but it still dropped when viewing cities. I tried DirectX 12, and that fixed it, but the FPS drops when using smoke grenades. I'm not the only one talking about this in the Reddit community; there are several of us, and Intel isn't paying attention. If anyone has a solution or can test it—maybe it's just happening to some of us—I would greatly appreciate it.

Re:PUBG runs poorly on DirectX 11 and 12

CM_Intel — Tue, 14 Apr 2026 09:23:24 GMT

Hello THQUISPE,

Thank you for posting your query on the Intel Community Forum!

We’re sorry to hear about the performance issues you’re experiencing while playing PUBG and we understand how frustrating FPS drops can be especially when they impact gameplay despite multiple troubleshooting efforts. Thank you for taking the time to share your experience in detail.

To help us investigate this further and escalate the issue appropriately, we kindly request you to share the following information:

1. SSU (System Support Utility) report

You can download the SSU tool using the link below:

How to get the Intel® System Support Utility Logs on Windows*

Please note: While generating the SSU report, kindly uncheck the “Networking” option.

2. Request you to delete the game shader cache and retry.

3. Please share your current in‑game video/graphics settings for further analysis.

4. Please share the source from which the game was downloaded. If available, kindly provide the download link.

5. Also share the PUBG application version/build number.

Once we receive the requested information, we will review it promptly and get back to you with an update or next steps.

Thank you for your patience and cooperation. We truly appreciate your feedback and the opportunity to assist you further.

Best regards,

Intel Customer Support Technician

Re: PUBG runs poorly on DirectX 11 and 12

THQUISPE — Thu, 16 Apr 2026 02:01:50 GMT

Simply put, the problem isn't the hardware, it's the drivers. PUBG is one of the most popular games on Steam, and you still don't support it. If you're going to tell me to enable rebar, 4G, and all that, I've already done that. I changed my PSU, my processor, and the game just won't run. The FPS drops in cities and smoke, just as I explained, are a driver problem. I've been getting used to it for about a year, and honestly, I'd prefer an NVIDIA or AMD card.

Re:PUBG runs poorly on DirectX 11 and 12

CM_Intel — Fri, 17 Apr 2026 04:38:49 GMT

Hello THQUISPE,

I hope you are doing well.

Thank you for sharing your experience in detail. We completely understand your frustration, especially after the significant time and effort you put into changing hardware and following all recommended configuration steps.

We acknowledge your concern regarding the performance issues you’re seeing in PUBG. Your feedback regarding long‑standing driver behavior and game support is valuable and has been noted.

We apologize for the inconvenience this has caused and appreciate your patience. Please be assured that your input will help us improve driver optimizations going forward.

To proceed further with the investigation, we kindly request you to provide the following details:

1. Please delete the game shader cache and retry the game.

2. Share your current in‑game graphics/video settings for further analysis.

3. Kindly let us know the source from which the game was downloaded. If available, kindly provide the download link.

4. Please share the PUBG application version or build number.

5. Provide a video recording demonstrating the issue you are experiencing.

6. Share the FPS logs collected during gameplay. Please follow the steps below to capture and share the required logs:

1. Launch CapFrameX.

2. Go to the Capture tab.

3. Under the Recording section:

Set a capture hotkey and set capture time to 300 sec(5mins)

4. Launch the game or application you want to test.

5. Once you are in the area where the issue occurs

6. Start capturing the log by pressing the hotkey configured to capture

7. Play for 5mins, the capture will auto stop after 5mins

8. By default, captures are stored under "Documents\CapFrameX\Captures" , please share the logs from the location and make sure to rename the files after every capture/ game run

We kindly request three separate captures.

After each iteration, please rename the capture file in the

Documents\CapFrameX\Captures folder (for example: Iteration_1, Iteration_2, Iteration_3) before starting the next recording. This helps us clearly distinguish each test run.

Once the captures are completed, please share the log files with us so we can proceed with further analysis.

Thank you for your time and cooperation. We look forward to your response.

Best regards,

Intel Customer Support Technician

Re: Re:PUBG runs poorly on DirectX 11 and 12

THQUISPE — Sat, 18 Apr 2026 05:37:21 GMT

1. Elimine el caché del sombreador del juego

2. Antialiasing mid and everything on very low

3. STEAM

4. last parch of the game PUBG

5.It won't let me upload files, I'll share the link to my drive where Capframex is located.https://drive.google.com/drive/u/1/folders/19ra7SgeNh6ZfUcOmHcugdDY3sNUC5Mfx

https://drive.google.com/drive/u/1/folders/19ra7SgeNh6ZfUcOmHcugdDY3sNUC5Mfx

Re: PUBG runs poorly on DirectX 11 and 12

THQUISPE — Sat, 18 Apr 2026 05:38:47 GMT

Re:PUBG runs poorly on DirectX 11 and 12

Nikhil_Intel — Sat, 18 Apr 2026 16:32:30 GMT

Hello THQUISPE,

I hope you are doing well.

Thank you for the update and for sharing the details regarding the steps you’ve completed. We appreciate the information about the in-game settings, Steam platform, and the CapFrameX data shared via your drive link.

I would like to inform you that a new graphics driver has been released. Please download and install the latest driver using the link below and then check if the issue still occurs:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-graphics-windows.html

After installing the driver, kindly test the game again and let us know the results. Your feedback will help us determine the next steps.

Looking forward to your response.

Best regards,

Nikhil

Intel Customer Support Technician

Re:PUBG runs poorly on DirectX 11 and 12

Manas_Intel — Tue, 21 Apr 2026 09:22:27 GMT

Hello THQUISPE,

I hope this message finds you well.

We just wanted to gently follow up on our previous message regarding the latest graphics driver update. We haven’t yet received your feedback, and we wanted to check if you had the opportunity to install the updated driver and test the game afterward.

Whenever you have a moment, could you please let us know if the issue still persists or if there have been any improvements? Your update will help us better understand the situation and guide the next steps accordingly.

If you need any assistance during the process or have any questions, please feel free to let us know, we’ll be happy to help.

Looking forward to hearing from you.

Warm regards,

Manas Sharma

Intel Customer Support Technician

Re: PUBG runs poorly on DirectX 11 and 12

ilex044 — Tue, 21 Apr 2026 12:27:24 GMT

Yeah, this behavior is pretty common with Intel Arc in PUBG, especially the FPS drops during smoke and dense effects. Since DX12 already improved your city performance, you’re on the right track-it’s mostly driver + shader compilation related.

Try these fixes (they’ve helped others with similar issues):

Do a clean driver install using DDU and try the latest Intel Arc driver (or one version older if latest is unstable)
Enable Resizable BAR in BIOS (very important for Arc performance consistency)
Set Effects + Post-Processing to Very Low (smoke is heavily tied to these settings)
Turn off DX12 auto caching stutter by letting shaders fully compile (first few matches after driver install can be rough)
Disable overlays (Xbox Game Bar, Discord, Steam overlay)
Try capping FPS slightly below max refresh rate for stability

Also, PUBG optimization is still inconsistent across GPUs, and Arc tends to suffer more in particle-heavy scenes. This doesn’t look like a hardware limitation, it really feels like driver-side optimization still needs work from Intel.

If possible, test one older driver version too-some users reported smoother smoke performance there.

Re: Re:PUBG runs poorly on DirectX 11 and 12

THQUISPE — Thu, 23 Apr 2026 22:03:55 GMT

The problems persist in the current version; I'm not the only one with this issue, which is why I asked you to check the Intel Arc forum on Reddit so you can see and read that it happens to 100% of users.

Re:PUBG runs poorly on DirectX 11 and 12

CM_Intel — Wed, 06 May 2026 12:32:09 GMT

Hello THQUISPE,

I hope you are doing well.

Thank you for your patience while we reviewed your reported issue.

After further analysis, we would like to inform you that the current performance of the game is comparable to what is observed on other third-party graphics cards under similar conditions. Based on this, the behavior appears to be aligned with expected performance levels.

For additional insights or potential optimizations, we recommend reaching out to the game publisher, as they may be able to provide more information or updates specific to the game.

Thank you for your understanding and cooperation.

Best regards,

Intel Customer Support Technician