topic Re: Re:b580更新最新驱动8737后性能异常 in Intel® Arc™ Discrete Graphics

b580更新最新驱动8737后性能异常

jaysky — Sun, 03 May 2026 09:18:11 GMT

b580显卡更新最新驱动8737后出现性能异常问题，打开任意3d游戏后cpu性能占用长时间在100%到80%,且gpu占用极不稳定时高时低，导致游戏卡顿无法正常运行，出现问题后，用ddu卸载驱动,安装旧驱动，此问题仍无法解决，尝试多个旧驱动仍无法解决问题，依旧cpu占用极高且gpu占用无稳定，导致游戏运行卡顿且不稳定。

Re:b580更新最新驱动8737后性能异常

EnricoB_intel — Sun, 03 May 2026 23:15:34 GMT

Dear jaysky,

请注意，我只能用英语为您提供支持。我使用了一个网页翻译工具来翻译此回复，因此可能会有一些翻译不准确的地方。

I sincerely regret the inconvenience this situation may have caused and appreciate your patience as we work toward a resolution.

To assist you more effectively, I would like to gather a few additional details:

Could you please confirm the exact model of your processor?
Is the issue limited to gaming, or do you experience the same problem in other applications? If it is gaming-related, could you specify which games are affected?
Aside from rolling back the driver, what troubleshooting steps have you attempted so far to resolve the issue?

We look forward to your response.

Best regards,

Enrico M.

Intel Customer Support Technician

Re: b580更新最新驱动8737后性能异常

jaysky — Mon, 04 May 2026 04:45:59 GMT

cpu amd 3500x

This problem doesn't only occur in the game. After the update of the driver, even when no programs were running on the computer, the background usage of my Intel graphics software reached 20%. This situation has never happened in the previous versions of the driver updates. Apart from reverting to the previous version, I have also tried disabling Windows' fast startup to reduce my CPU usage, but it didn't work.

Re: Re:b580更新最新驱动8737后性能异常

jaysky — Mon, 04 May 2026 04:46:29 GMT

cpu amd 3500x

Re:b580更新最新驱动8737后性能异常

EnricoB_intel — Wed, 06 May 2026 00:02:10 GMT

Dear jaysky,

To better understand your system's configuration, we kindly request that you download the Intel® System Support Utility for Windows* software.

You can find the download link here:

Intel® System Support Utility for Windows*
- Here's a quick guide on using the Intel SSU:

Download and launch SSU.exe.
Check the box for "Everything."
Click "Scan."
When the scanning is complete, click "Next."
Click "Save."
Please send the saved file to us.

This information will greatly assist us in diagnosing and addressing the specific concerns with your system. If you encounter any challenges during this process or have additional questions, please don't hesitate to let us know.

We look forward to your response.

Best regards,

Enrico M.

Intel Customer Support Technician

Re: Re:b580更新最新驱动8737后性能异常

jaysky — Wed, 06 May 2026 10:26:45 GMT

scan files

Re:b580更新最新驱动8737后性能异常

EnricoB_intel — Wed, 06 May 2026 23:44:58 GMT

Dear jaysky,

Thank you for providing the requested information.

I will review this information further. In the meantime, I have a few additional questions:

Have you tried performing a clean driver installation using Display Driver Uninstaller (DDU) in Safe Mode before reinstalling the driver?
Have you tried updating your BIOS to the latest version?
Have you monitored both your CPU and GPU temperatures?

We look forward to your response.

Best regards,

Enrico M.

Intel Customer Support Technician

Re:b580更新最新驱动8737后性能异常

EnricoB_intel — Tue, 12 May 2026 19:40:24 GMT

Dear jaysky,

Thank you for providing the requested information.

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

We look forward to your response.

Best regards,

Enrico M.

Intel Customer Support Technician

Re: b580更新最新驱动8737后性能异常

jaysky — Thu, 14 May 2026 02:57:42 GMT

The driver did use ddu uninstallation. The motherboard's BIOS version is 4622. The CPU temperature reached a maximum of 75°C during gaming, and the GPU temperature reached a maximum of 76°C.

Re: Re:b580更新最新驱动8737后性能异常

jaysky — Thu, 14 May 2026 02:59:43 GMT

The driver did use ddu uninstallation. The motherboard is an AMD B450 with BIOS version 4622. The CPU temperature reached a maximum of 75°C during gaming, and the GPU temperature reached a maximum of 76°C.

Re:b580更新最新驱动8737后性能异常

EnricoB_intel — Thu, 14 May 2026 17:29:30 GMT

Dear Jaysky,

Thank you for your response.

To set proper expectations, the minimum requirements for using the B580 Graphics Card are:

Processors: AMD Ryzen™ 5000 Series or 10th Gen Intel® Core™ and above (Requirement met)
Motherboards: AMD 500 Series with Smart Access Memory enabled or higher (Requirement not met)

For more information, you can refer to this article: Intel® Arc Dedicated Graphics Family Support

Additionally, have you updated your graphics driver to Intel® Graphics Driver version 32.0.101.8801? Updating the driver can often resolve performance and compatibility issues. Please let me know if the issue persists after updating.

Lastly, could you please provide more details about the specific games in which you are experiencing issues? It would be helpful to know:

The names of the games where the issue occurs
The in-game settings you are using
The point at which the issues occur (e.g., when launching the game or during high-visual-demand scenarios)

We look forward to your response so we can assist you further.

Best regards,

Enrico M.

Intel Customer Support Technician

Re:b580更新最新驱动8737后性能异常

EnricoB_intel — Mon, 18 May 2026 22:55:34 GMT

Dear Jaysky,

Could you please confirm if you have reviewed the information I posted? Your feedback at your earliest convenience would be greatly appreciated so we can decide on the best way to proceed with resolving this matter.

We look forward to your response so we can assist you further.

Best regards,

Enrico M.

Intel Customer Support Technician

Re:b580更新最新驱动8737后性能异常

EnricoB_intel — Wed, 20 May 2026 21:14:59 GMT

Dear Jaysky,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Enrico M.

Intel Customer Support Technician