topic Re:uncharted 4 in Intel® Arc™ Discrete Graphics

uncharted 4

AsterCrash — Wed, 29 Apr 2026 11:41:07 GMT

Good morning, I'm having performance issues in Uncharted 4: Legacy of Thieves. It's very strange; even some textures look odd. The game is running with all settings on high, and in some places or at certain times it performs well, but in others the graphics card doesn't use its full potential. This is the fourth time I've come to you with this problem to be resolved. I didn't have any problems like this with my RTX 3060.

Re:uncharted 4

Roy_Intel — Thu, 30 Apr 2026 15:55:19 GMT

Hello AsterCrash,

Thank you for reaching out to the Intel Community Forum.

Thank you for reaching out to us again. We understand how concerning and frustrating it must be to experience performance inconsistencies and graphical issues, especially after multiple attempts to resolve the matter. We truly appreciate your patience and continued engagement with us.

Upon reviewing your case history, we see that in the previous query thread, we had recommended reaching out to the game developer for further investigation, as the behavior could be related to game-level optimization or compatibility.

We would like to kindly check if you were able to contact the game developer. If so, could you please let us know:

Whether they were able to provide any insights regarding the issue
If they indicated that the behavior might be related to Intel graphics or drivers
If the game developer confirmed that this is an Intel-related issue, could you please share their findings with us?

This information will help us better understand the situation and determine the next steps to assist you more effectively.

We look forward to your response and will continue to support you toward a resolution.

Thank you for choosing Intel products and services.

Best regards,

Roy

Intel Customer Support Technician

Re: Re:uncharted 4

AsterCrash — Mon, 04 May 2026 01:07:34 GMT

Well, I believe so because in the case of this game, I don't see any forums reporting GeForce or Radeon cards having problems running it.

Re:uncharted 4

Roy_Intel — Tue, 05 May 2026 15:26:21 GMT

Hello AsterCrash,

Greetings from Intel Customer Support.

We would like to inform you that we have shared an email with you at your registered email address regarding your query. Kindly check your inbox for further details. We request you to reply privately on the same email so we can continue assisting you directly.

Best regards,

Roy

Intel Customer Support Technician

Re:uncharted 4

Roy_Intel — Thu, 07 May 2026 14:03:31 GMT

Hello AsterCrash,

Greetings from Intel Customer Support.

We hope you are doing well. We would like to follow up regarding the email we previously shared with you at your registered email address.

Kindly check your inbox (including spam/junk folders) and reply privately to the same email so that we may continue assisting you further with your concern.

We look forward to your response.

Best regards,

Roy

Intel Customer Support Technician

Re:uncharted 4

Roy_Intel — Tue, 12 May 2026 08:51:32 GMT

Hello AsterCrash,

Greetings from Intel Customer Support. I hope you are doing well.

As we have not received a response from you, we will proceed with closing this inquiry for now. However, if you still require assistance or have any additional questions, please feel free to submit a new request, and we will be happy to assist you, as this thread will no longer be monitored.

Thank you for your understanding and cooperation.

Best regards,

Roy

Intel Customer Support Technician