topic Re: Re:ARC B580 terrible artifact problem after latest driver update 32.0.101.8801 in Intel® Arc™ Discrete Graphics

ARC B580 terrible artifact problem after latest driver update 32.0.101.8801

Moshiur — Fri, 15 May 2026 10:39:36 GMT

I am using Windows 11 25H2. i have paired ryzen 7 7700 with arc B580. 32GB of DDR5 6000MT/s ram and 1TB kingston renegade ssd. After clean installing the latest driver 32.0.101.8801 with ddu, Assassin's creed valhalla has really disturbing artifacts and straight lines throughout the whole game. I have tried clearing the shader cache, but it doesn't change anything. please fix this in the next driver i am attaching a sample of the problem. Also, the game graphics setting is on Ultra High in native 1080p

Re:ARC B580 terrible artifact problem after latest driver update 32.0.101.8801

Nikhil_Intel — Sat, 16 May 2026 13:12:12 GMT

Hello Moshiur,

Thank you for posting your query on the Intel Community Forum.

I apologize for the graphical artifacting and lines you are experiencing in Assassin's Creed Valhalla. With your high-end setup, you should expect a smooth experience at 1080p Ultra High settings, and we understand how this issue can be frustrating.

To resolve this and ensure the system handshake is perfectly aligned after your clean driver install, please apply the following steps:

Confirm Game Version and Source: Please confirm that you are using the latest version of the game and that it has been installed from the official/original platform.

Verify Game Files: Older or corrupted game files may be conflicting with the newly installed driver. Open your game launcher (Ubisoft Connect or Steam), go to Assassin's Creed Valhalla in your library, click on the three dots (More), and select Verify files.

Required BIOS Configuration: Restart your PC and enter your motherboard BIOS. Ensure that Above 4G Decoding and Resizable BAR are explicitly set to Enabled.

Requesting Gameplay Video: Since the issue appears to be specific to the game, please share a short video showing the graphical artifacting and lines during gameplay. This will help us better analyze the behavior.

Requesting Your SSU Log: If the issue persists with Resizable BAR enabled, please provide us with an Intel System Support Utility (SSU) log to verify system details (Network tab should be unchecked):

Intel® System Support Utility for Windows*

Once we have the SSU log and video, we will proceed with further investigation to determine the root cause.

Thank you for your time and cooperation. I look forward to your update.

Best regards,

Nikhil

Intel Customer Support Technician

Re: Re:ARC B580 terrible artifact problem after latest driver update 32.0.101.8801

Moshiur — Mon, 18 May 2026 09:06:19 GMT

This is Assassin's Creed Valhalla Complete edition with the latest patch version 1.7.0 installed.

Yes, I have tried verifying game files, but it does not fix the issue

Resizable BAR is enabled

I am giving you the SSU Log and the gameplay video as requested

**Please keep in mind the game ran completely fine before the driver update 32.0.101.8801.
I did not face this issue in the driver 32.0.101.8737. I also clean installed the WHQL Certified
version of the driver 32.0.101.8801 released on May 15. But it did not solve the issue.**

Re: Re:ARC B580 terrible artifact problem after latest driver update 32.0.101.8801

Moshiur — Mon, 18 May 2026 09:14:31 GMT

Sorry i forgot to upload the SSU Log in my previous reply. here is the SSU Log

Re: Re:ARC B580 terrible artifact problem after latest driver update 32.0.101.8801

Moshiur — Mon, 18 May 2026 12:01:07 GMT

As you can see this is totally unplayable. Also, I can see black outlines of far objects which makes it look like a potato game

Re: Re:ARC B580 terrible artifact problem after latest driver update 32.0.101.8801

Moshiur — Mon, 18 May 2026 12:05:21 GMT

UPDATE***

I rolled back to the driver 32.0.101.8737 and IT COMPLETELY SOLVED THE ISSUE.

No artifacts, no far object outline. It fixed the whole issue, so the problem is with the new driver.

I highly suggest that you create a same environment as me and test it for yourself.

Re:ARC B580 terrible artifact problem after latest driver update 32.0.101.8801

Nikhil_Intel — Mon, 18 May 2026 15:57:40 GMT

Hello Moshiur,

Thank you for your update.

Thank you for your update, and we truly appreciate you sharing these findings with us. We are glad to hear that rolling back to driver version 32.0.101.8737 has resolved the issue on your system and provided a stable experience.

At the same time, I regret that you encountered this issue with the newer driver version. Please be assured that we understand how important a smooth and stable experience is.

I would like to inform you that we are actively investigating this behavior on our end. I will make sure to inform you at the earliest.

I appreciate your patience and cooperation in the meantime.

Best regards,

Nikhil

Intel Customer Support Technician

Re:ARC B580 terrible artifact problem after latest driver update 32.0.101.8801

Nikhil_Intel — Wed, 27 May 2026 15:39:37 GMT

Hello Moshiur,

I hope you are doing well.

Thank you for your patience.

I would like to inform you that a new graphics driver version, 32.0.101.8824, has been released. We kindly request you to update to the latest driver version and check the issue behavior.

Please perform a clean installation of the driver using Display Driver Uninstaller (DDU) before installing the latest version.

You may refer to the links below:

Intel Graphics Driver:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-graphics-windows.html

DDU Utility:

https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

Please let us know the outcome after performing the clean installation and testing the system.

Best regards,

Nikhil

Intel Customer Support Technician

Re:ARC B580 terrible artifact problem after latest driver update 32.0.101.8801

Nikhil_Intel — Tue, 02 Jun 2026 08:14:34 GMT

Hello Moshiur,

I hope you are doing well.

I am writing to follow up regarding the previous recommendation to install the latest graphics driver and check the issue behavior.

Additionally, I would like to inform you that a newer graphics driver version, 32.0.101.8826, is now available. We kindly request you to update to this latest version for improved stability and performance. As previously advised, please ensure you perform a clean installation using the DDU utility before installing the new driver.

You may refer to the links below:

Intel Graphics Driver:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-graphics-windows.html

DDU Utility:

https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

Once completed, please let us know the outcome and whether the issue persists after testing the system.

Thank you for your time and cooperation. I look forward to your response.

Best regards,

Nikhil

Intel Customer Support Technician

Re:ARC B580 terrible artifact problem after latest driver update 32.0.101.8801

Nikhil_Intel — Thu, 04 Jun 2026 15:24:12 GMT

Hello Moshiur,

I hope this email finds you well.

I am writing to follow up on our previous message regarding the recommendation to update your graphics driver to the latest version (32.0.101.8826) using the DDU utility to see if it resolves your issue.

As we have not received a response from you, we will proceed with closing this inquiry for now. However, if you still require assistance or have any additional questions, please feel free to submit a new request, and we will be happy to assist you, as this thread will no longer be monitored.

Thank you again for your time and for choosing Intel.

Best regards,

Nikhil

Intel Customer Support Technician