topic Re: Arc A770 Lumion rendering glitch in Intel® Arc™ Discrete Graphics

Arc A770 Lumion rendering glitch

Alivarx — Sun, 19 Mar 2023 06:18:24 GMT

Hello,

Upon uninstalling my graphic drivers, Lumion 11 works ok when I reinstall the drivers it does not display properly. Print screen attached.

First two screenshots are without drivers, I uninstalled from device manager and ran the software.

The second two are with driver version 31.0.101.4146 installed.

The problem comes with newer versions of Lumion, I personally tried 11 and 12 and have the same glitch. The situation seems identical with the users in the Nvidia thread.

https://community.lumion.com/index.php?threads/resolved-by-driver-528-02-nvidia-drivers-cause-issues-driver-522-25-released-13-october-2022-and-newer-until-further-notice.3531/

Please find a solution

Thanks

Re:Arc A770 Lumion rendering glitch

Hugo_Intel — Tue, 21 Mar 2023 19:25:28 GMT

Hello Alivarx

Thank you for posting on the Intel® ARC™ Graphics. I am sorry that you are experiencing graphical issues on Lumion 11 on your Intel® Arc™ A770 Graphics. Please let's try the following:

Uninstall the current driver using Display Driver Uninstaller. Once uninstalled, install the latest driver version 30.0.101.4148.

If the issue persists, Could you please let us know if Resizable BAR is enabled on your system?

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re: Re:Arc A770 Lumion rendering glitch

Alivarx — Tue, 21 Mar 2023 20:00:38 GMT

Hello Hugo,

I just did all the things you suggested and still no

I am running the new drivers and have resizable BAR enabled.

The software continues displaying incorrect information, print screen attached.

Thank you

Alivarx

Re:Arc A770 Lumion rendering glitch

Hugo_Intel — Wed, 22 Mar 2023 22:55:58 GMT

Hello Alivarx

Thank you for letting us know and for performing the provided troubleshooting steps. We will check this issue internally and I will post back as soon as I have more information for you.

Best regards,

Hugo O.

Intel Customer Support Technician.

Re:Arc A770 Lumion rendering glitch

Hugo_Intel — Mon, 27 Mar 2023 20:35:11 GMT

Hello Alivarx

We are still working on researching this issue. We would like to ask you to try the latest available driver that recently came out and let us know if the same issue still happens. The latest driver version is 31.0.101.4255.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re: Arc A770 Lumion rendering glitch

Alivarx — Tue, 28 Mar 2023 09:14:08 GMT

Hello,

The problem is not solved with the new driver.

Thanks

Re:Arc A770 Lumion rendering glitch

Hugo_Intel — Wed, 29 Mar 2023 20:59:37 GMT

Hello Alivarx

We continue to research this issue, thank you for testing the newer drier. I will let you know once I have more information for you.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re:Arc A770 Lumion rendering glitch

Hugo_Intel — Sat, 01 Apr 2023 00:43:06 GMT

Hello Alivarx

We will be trying to reproduce this issue from our side, so we would like to ask you for specific instructions to try to replicate this issue, if you can share a short video it will be better. Also, if possible, please share with us a sample project so we can do the testing as we are not familiarized with this app.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re: Arc A770 Lumion rendering glitch

Alivarx — Sat, 01 Apr 2023 07:26:05 GMT

Hello Hugo,

Is this capture video relevant? let me know what further info you would like.

Link below:

https://drive.google.com/file/d/1-ubSOm-iDv-s2xZFH5neUZywiOInxQdU/view?usp=sharing

p.s.- also attached a compressed version to the video

Thank you

Alivarx

Re:Arc A770 Lumion rendering glitch

Hugo_Intel — Tue, 04 Apr 2023 19:00:25 GMT

Hello Alivarx

Thank you for sharing this video. Now we will continue trying to reproduce this issue, I will post back once I have more information for you.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re:Arc A770 Lumion rendering glitch

Hugo_Intel — Wed, 19 Apr 2023 21:52:32 GMT

Hello Alivarx

Thank you for your patience. We want to let you know that we were able to reproduce the issue and the issue has been assigned to our driver developer team in order to come up with a fix at the same time we are also working with the app developer to find the best solution as soon as possible. Please note at the moment there is no estimated time for the fix to be released, once it comes out it will be published through our release notes. We appreciate the information that you provided as well as for reporting this issue to us.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re: Arc A770 Lumion rendering glitch

Alivarx — Fri, 21 Apr 2023 12:37:52 GMT

Hello Hugo,

Thanks for posting an update, looking forward for a solution.

Have a great day.

Re:Arc A770 Lumion rendering glitch

Hugo_Intel — Fri, 21 Apr 2023 19:52:03 GMT

Hello Alivarx

I appreciate your understanding. Since there are no further questions we will close this thread. If you want to follow up or get an update on the status of the issue you can reference the Bug ID 14019166699 in future threads. Once again thank you for the information provided and the for reporting this issue to us.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re: Re:Arc A770 Lumion rendering glitch

ruanfferraz — Mon, 24 Apr 2023 13:23:48 GMT

Bom dia pessoal, estou com o mesmo problema no Lumion 12 em uma Arc750

gostaria de saber se já tiveram alguma solução para este problema?

as NVIDEA tiveram o mesmo problema e já liberaram um drive de correção