topic Re: HDR Error: "Could Not Start Highlights" in Intel® Arc™ Discrete Graphics

HDR Error: "Could Not Start Highlights"

filet-o-fish — Sun, 30 Apr 2023 23:56:45 GMT

I just tried using the highlights feature and it will not work either with the latest BETA 4335 or WHQL 4314. I ensured I completed a clean install with each driver. When I use the hotkey alt + h I get the following error:

"Could Not Start Highlights - HDR mode enabled for selected monitor"

I read in an earlier forum post this was resolved with a separate arc control driver in February 2023, but I don't see where I can just download that version of the Arc Control software. Please advise on any potential solutions to allow highlights to work along with HDR.

Screen shot is attached for reference.

Thanks!

Re:HDR Error: "Could Not Start Highlights"

Jocelyn_Intel — Tue, 02 May 2023 17:54:55 GMT

Hello, @filet-o-fish.

Thank you for posting on the Intel® communities.

I am sorry to hear that you are having trouble using this hotkey, I will gladly assist you here.

Does this issue happen with HDR disabled?

Run this utility and attach the report so we can do research on this issue:

Intel® System Support Utility for Windows.

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: HDR Error: "Could Not Start Highlights"

filet-o-fish — Tue, 02 May 2023 23:22:46 GMT

Thanks for the help @Jocelyn_Intel. I disabled HDR and the highlights feature in Arc Control works as intended (both by using the hotkey or manually selecting it within the software). Highlights does not work with HDR enabled however. Let me know how I can submit my SSU results directly vs posting here on the forum.

Re:HDR Error: "Could Not Start Highlights"

Jocelyn_Intel — Wed, 03 May 2023 19:21:44 GMT

Hello, @filet-o-fish.

Thank you for the information provided.

Sure, you can send me a private message in your profile messages directly to my profile or I can send you a private email to the email address associated with your community profile, whichever it's easier for you.

Let me know which method you prefer that you are more comfortable with.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Re:HDR Error: "Could Not Start Highlights"

filet-o-fish — Wed, 03 May 2023 21:57:34 GMT

Thank you. I've shared the SSU file via private message now.

Re:HDR Error: "Could Not Start Highlights"

Jocelyn_Intel — Thu, 04 May 2023 20:43:34 GMT

Hello, @filet-o-fish.

Thank you for the information provided.

I will do some research on this. As soon as I have updates, I will post them here.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: HDR Error: "Could Not Start Highlights"

filet-o-fish — Fri, 05 May 2023 00:19:04 GMT

Many thanks for the support!

Re:HDR Error: "Could Not Start Highlights"

Jocelyn_Intel — Thu, 11 May 2023 20:17:13 GMT

Hello, @filet-o-fish.

Thank you for your time. I hope you are great.

We replicated the scenario and we had the same issue, this is a known issue and thus for now expected behavior. Highlights and Capture functions do not work yet when HDR is enabled.

We are working on a fix for this until it gets included in a next Arc Control update release, we don't have an ETA for now.

Apart from this issue, I would like to know if there's anything else I can help you with, I will gladly assist you.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: HDR Error: "Could Not Start Highlights"

filet-o-fish — Thu, 11 May 2023 23:30:07 GMT

Thanks @Jocelyn_Intel for the update. Really appreciate the follow. Great to hear the team are aware, were able to replicate, and are working on the fix. I'll be sure to look out for this in upcoming driver updates. Thanks!

Re:HDR Error: "Could Not Start Highlights"

Jocelyn_Intel — Fri, 12 May 2023 18:42:46 GMT

Hello, @filet-o-fish.

Thank you for reporting this issue, indeed. We are sorry for the inconvenience for now.

We will proceed to close this thread now but If you need any additional information or assistance with other inquiries, please do not hesitate to contact us back and submit a new question as this thread will no longer be monitored.

Have a nice rest of the week.

Best regards,

Jocelyn M.

Intel Customer Support Technician.