topic Re: arc in Intel® Arc™ Discrete Graphics

arc

flextape — Thu, 27 Apr 2023 23:14:59 GMT

i just built a pc with a arc 770 16 gig gpu and when i go to update the driver for it it crashes my whole pc or causes it to freeze is there a way to fix this

Re:arc

Hugo_Intel — Fri, 28 Apr 2023 20:48:33 GMT

Hello flextape

Thank you for posting on the Intel® ARC™ Graphics Communities. I am sorry you are experiencing crashes when trying to install the driver for your Intel® Arc™ A770 Graphics.

Please make sure that the GPU is properly connected to the PCIE slot and that the power cables are properly connected as well, once you have verified the connections, let's try to install the latest driver version 31.0.101.0.4335 using Display Driver Uninstaller in safe mode.

If the issue persists, please create a log file with the Intel® System Support Utility and attach it to your response in order to get the hardware and system configurations.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re: Re:arc

flextape — Sat, 29 Apr 2023 00:52:09 GMT

im trying to submit the info but it wont let me ive tried running the diagnostics and it cant find anything and ive also tried using 2 differnt browsers but im still having issues

Re: arc

Saabjock — Sat, 29 Apr 2023 02:26:34 GMT

Which driver are you trying to load?

Search out my various post on driver installation issues with A770.

Initially the only way for me to install drivers was by extracting the files and then manually doing the driver install.

There is also a video of what would happen prior to the crash.

Re: arc

flextape — Sat, 29 Apr 2023 15:56:07 GMT

I’m trying to install the 31.0.101.4335 driver and I’ve tried doing it manually but when I right click on it I don’t see an option to extract the files for it

Re:arc

Hugo_Intel — Mon, 01 May 2023 17:34:39 GMT

Hello flextape

Before trying to extract the .zip file from the driver, please let's first try the troubleshooting steps provided in my first post.

We will need the log file from the Intel® System Support Utility to get the system information, make sure to follow the instructions as they appear in the article, you do not have to use the submit option, instead, use the save option to save the file on your system and then attach it to your response.

Also, make sure to use Display Driver Uninstaller in safe mode, as the system should not crash in safe mode, and try installing the latest driver 31.0.101.4335.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re: Re:arc

flextape — Mon, 01 May 2023 21:58:21 GMT

ok i got the info and got it updated

Re: Re:arc

flextape — Mon, 01 May 2023 22:04:45 GMT

and with the new update it still freezes and heres the info with the new update

Re:arc

Hugo_Intel — Tue, 02 May 2023 22:00:28 GMT

Hello flextape

Thank you for posting on the Intel️® communities.

We understand you have opened an (chat/email/phone) support case with us, and we will continue to help you through that channel now. We will therefore close this community case. Please, keep in mind that this thread will no longer be monitored by Intel, in case that you have further questions, please open a new thread.

Thanks for your understanding.

Best regards,

Hugo O.

Intel Customer Support Technician.

Re: arc

Nazrex — Wed, 03 May 2023 00:51:09 GMT

Oops delete, posted on wrong thread!