topic Re: Re:Starsector visual glitches/artifacts in-game in Intel® Arc™ Discrete Graphics

Starsector visual glitches/artifacts in-game

Jarmen4u — Thu, 04 May 2023 07:59:42 GMT

I just recently got a new Intel Arc A770 and have been playing Starsector, which is an older (but regularly updated) game which runs on OpenGL. I've been seeing these visual glitches and artifacts on a few screens and menus.

galaxy map, artifacts around starsfleet menu, glitching/flickering icons

I'm guessing this is due to a lack of compatibility, so I'm hoping that posting these screenshots here will get some attention. Let me know if you need anything else to assist in this investigation.

Re:Starsector visual glitches/artifacts in-game

Jocelyn_Intel — Fri, 05 May 2023 16:47:44 GMT

Hello, @Jarmen4u

Thank you for posting on the Intel® communities.

I am sorry to hear what is happening with your Intel® Arc™ A770 Graphics, I will gladly assist you here.

Was it working before installing the new Intel® Arc™ A770 card?
Do these issues happen in other games as well?
Where did you get the game (Epic, Steam, etc.)?
Have you tried updating the graphics driver to the latest version?

Note: Make sure to check you have all the Windows updates before doing the driver update.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Re:Starsector visual glitches/artifacts in-game

Jarmen4u — Mon, 08 May 2023 12:46:38 GMT

Hi Jocelyn,

I'll answer your questions below:

1. This is a brand new computer build, however I had no problem running this game on my previous system.

2. So far, this is the only game I've seen this issue definitively.

3. The game is downloaded directly from the developer's website. It is not hosted on Steam, Epic, or any other client.

4. I was using the previous stable driver (31.0.101.4255), however upon trying to update to the latest stable driver release (31.0.101.4314), my computer locked up. I re-tried the installation process several times, and even tried the latest beta driver (31.0.101.4335), but all of these froze at the same point, seen in the image:

I had to resort to using the original driver (31.0.101.4255) to finish the installation, but the visual issue is still occurring as of this reply.

Additionally, my Windows 10 installation is currently up to date.

Re:Starsector visual glitches/artifacts in-game

Jocelyn_Intel — Tue, 09 May 2023 16:33:56 GMT

Hello, @Jarmen4u

Thank you for the information provided.

In this case, try a clean installation of your graphics drivers, using the latest graphics driver. If it doesn't let you to install the Intel driver, try this process with your System Manufacturer's driver.

Note: We recommend checking with your System Manufacturer and use the driver software provided by them to avoid potential installation incompatibilities. Intel supplies generic versions of Graphics Drivers for general purposes. Computer manufacturers might have changed the features, incorporated customizations, or made other changes to the Graphics driver software or software packaging.

If the issue persists, run this utility and attach the report so we can investigate (If you have important steps to reproduce the issue, please specify them):

Intel® System Support Utility for Windows.

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Re:Starsector visual glitches/artifacts in-game

Jarmen4u — Wed, 10 May 2023 06:55:44 GMT

Hi Jocelyn,

As I stated previously, I tried to install several versions of the graphics drivers. All of these attempts were clean installations.

I do not have a system manufacturer, as my current system was built by hand.

Attached is my report from the ssu. Hopefully it gives you the information you need.

Re:Starsector visual glitches/artifacts in-game

Jocelyn_Intel — Wed, 10 May 2023 15:25:44 GMT

Hello, @Jarmen4u.

Thank you for the information provided.

I will do some research on this. As soon as I have updates, I will post them here.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Starsector visual glitches/artifacts in-game

Jocelyn_Intel — Fri, 12 May 2023 15:47:21 GMT

Hello, @Jarmen4u

Thank you for your time.

We noticed that this game is not released yet, we suggest you to report the issues to the Game Developer first as the issue needs to be debugged first on their side.

If the Game developer determines the issue is the driver, then the developer can contact us to facilitate access to the game code for debugging on our side.

Please let me know if you have another inquiry that I can help you with, I will gladly assist you here.

Best regards,

Jocelyn M.

Intel Customer Support Technician.