topic Re:A370M Not Utilized in Intel® Arc™ Discrete Graphics

A370M Not Utilized

JayDez — Fri, 02 Jun 2023 23:21:26 GMT

Hi,

I am finding an issue with my laptop with an A370M where utilization is negligible (0%), including when powered directly from the wall.

I am on driver version 31.0.101.4369 and the intended game (Minecraft, v 1.19.4) is detected on Arc Control. Additionally, my A370M shows up in device manager, but Arc Control's display tab associates the display with Intel Iris Xe Graphics.

Is there any way to forcibly use the A370M? Sorry if this is a naive question.

Re:A370M Not Utilized

Jean_Intel — Mon, 05 Jun 2023 20:05:36 GMT

Hello JayDez,

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

In case the issue persists, we would like to ask for the following information:

Is this issue present since day one?
How are you checking the GPU utilization?
Are you using the laptop in performance mode?
Also, we would like to ask for more system information, create a system report using the following tools:
Intel System Support Utility (Intel SSU)
- Download the Intel SSU
- Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
- Click on the menu where it says: "Summary" to change it to "Detailed View."
- To save your scan: click on "Next"; then "Save."
Intel® Graphics Command Center
- Open the Intel Graphics Command Center
- Navigate to the Support tab
- Select System Diagnostic
- Click Generate Report
- Select Save and name the output file.

Best regards,

Jean O.

Intel Customer Support Technician

Re:A370M Not Utilized

Jean_Intel — Thu, 08 Jun 2023 14:28:13 GMT

Hello JayDez,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Jean O.

Intel Customer Support Technician

Re:A370M Not Utilized

Jean_Intel — Mon, 12 Jun 2023 14:50:10 GMT

Hello JayDez,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O.

Intel Customer Support Technician.