topic Re:LOL Unable to initialize graphics device in Intel® Arc™ Discrete Graphics

LOL Unable to initialize graphics device

guangyue — Thu, 08 Jun 2023 12:21:52 GMT

我是一个中国用户，当我每次玩LOL的时候，首次能够正常进入，但再次玩第二局的时候，就会显示Unable to initialize graphics device，我应该怎么解决它呢，我是win10用，请尽快给我回复

I am a Chinese user, when I play LOL every time, I can enter normally for the first time, but when I play the second game again, it will show Unable to initialize graphics device, how should I solve it, I am using Win10, please reply to me as soon as possible

Re: LOL Unable to initialize graphics device

guangyue — Thu, 08 Jun 2023 12:24:46 GMT

Re:LOL Unable to initialize graphics device

Jean_Intel — Thu, 08 Jun 2023 22:03:00 GMT

Hello guangyue,

It is important to mention that our support is only provided in English. We may not be able to translate the screenshots attached to the thread. To better assist you, we use a translation tool; hence, the translation may not be completely accurate.

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

To better assist you on this matter, we would like to request the following information:

Is this issue present since day?
Which game distribution service you used to install the game? (Blizzard, Epic, Origin, Steam, Xbox, Ubisoft Connect, Microsoft Store)
You mentioned that the game crashes when you play the second game again. Is this in the middle of the game session or the loading state?
Also, we would like to ask for more system information. Please, create a system report using the following tools:
Intel System Support Utility (Intel SSU)
- Download the Intel SSU
- Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
- Click on the menu where it says: "Summary" to change it to "Detailed View."
- To save your scan: click "Next"; then "Save."

Best regards,

Jean O.

Intel Customer Support Technician

Re:LOL Unable to initialize graphics device

Jean_Intel — Tue, 13 Jun 2023 14:47:31 GMT

Hello guangyue,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Jean O.

Intel Customer Support Technician

Re:LOL Unable to initialize graphics device

Jean_Intel — Thu, 15 Jun 2023 15:11:06 GMT

Hello guangyue,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O.

Intel Customer Support Technician.