topic Re:Harvestella Crashing in Intel® Arc™ Discrete Graphics

Harvestella Crashing

dancingbac — Sat, 10 Jun 2023 16:38:06 GMT

Hi there,

When I switched over to using the Arc, Harvestella began crashing at one specific point in the game-- when entering Heaven's Egg.

I tried contacting the game manufacturer but they weren't very helpful

Details:

1. Intel driver version 31.0.101.4369

2. Game: Harvestella, purchased on Steam

3. SSU attached

4. Error message below received after game crashing while entering Heaven's Egg location in game

I've also tried the below troubleshooting:

-Rebooting computer

-Verifying integrity of game files

-Uninstalling and reinstalling game

-Running CCleaner for registry and apps cleaning

-Uninstalling Intel Arc drivers, cleaning apps and registry with CCleaner, running Display Driver Uninstaller, and reinstalling Intel Arc drivers after reboot

-Running game as Administrator

-Running game in windowed and fullscreen modes

-Lowered graphics settings in-game

-Checked Steam is up to date

-Installed Epic Games Unreal Engine

-Uninstalled AMD Ryzen Master and AMD Chipset Software. Reinstalled AMD Ryzen Master v2.9.0.2093 and MSI Center v2.0.10.0.

-Updated chipset to 5.01.29.2026 and bios to 2.D0

-Enabled Resizable Bar

-Underclocked AMD processor to 3000MHz from 3600MHz default

-Lowering and increasing GPU Core Power Limit in Arc Control

-Enabled and disabled Vsync in-game and through Intel Arc Control

-Turned Windows Xbox game overlay off

-Turned Steam overlay off

-Confirmed a different game using Unreal Engine 4 worked correctly (Ancestors: The Humankind Odyssey)

-Confirmed Windows is up to date

-Ensured Harvestella is allowed through firewall

-Disabled Avast Antivirus and Windows antivirus

-Tried '-dx11' in Launch Options in Steam

-Tried '-dx12' in Launch Options in Steam

-Confirmed motherboard graphics are not enabled

-Installed AMD Ryzen Master

-Manually changed Epic Engine to use Intel Graphics Program Files / Epic Games / UE_5.0EA / Engine / Config / ConsoleVariables.ini Add r.GraphicsAdapter=1

-Changed TdrDelay and TdrDdiDelay values in GraphicsDrivers registry key to 60

Thank you!

Re:Harvestella Crashing

Andres_Intel — Mon, 12 Jun 2023 19:20:55 GMT

Hello dancingbac,

Thank you for posting on the Intel communities. I am sorry to hear that you are having game crashing issues with your Intel® Arc™ A770 Graphics, I will be happy to help you.

To have a better understanding of the situation, please answer the following questions:

Take a screenshot of the game settings
Attach the game saved files, in case we need to reproduce the issue.
Download, run, save and attach the report for the following tool Report for Intel® Graphics Drivers, find the installation steps on How to Install the Intel® Graphics Command Center From the Microsoft Store.

Regards,

Andres P.

Intel Customer Support Technician

Re:Harvestella Crashing

Andres_Intel — Thu, 15 Jun 2023 21:17:35 GMT

Hello dancingbac,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re:Harvestella Crashing

Andres_Intel — Tue, 20 Jun 2023 21:18:07 GMT

Hello dancingbac,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician