topic Re:Destiny 2 Artificats and Flashing Effects on the screen in Intel® Arc™ Discrete Graphics

Destiny 2 Artificats and Flashing Effects on the screen

Natsukirei — Mon, 29 May 2023 06:27:15 GMT

Hi Team

Recently i purchased a brand new A770 and the game runs perfectly on games such as Apex Legends, Hogwarts Legacy, Metro 2033, so many games i have tested and i can 100% say the issue is not the card nor hardware since every other game in existence runs fine.

But destiny 2 specifically during dungeons and in Neomuna during is display artifacts on the screen, white and purple flashes, and performance issues which is really disappointing since this issue has been raised for months with no fix in site and proven by alot of people so its not just me experiencing this.

This mainly happens when Neomuna or newer graphical effects occur on the screen, i have tried the newest driver, i have tried different settings, such as having Smooth vsync on or off, turning off any extra performance improvements in the intel panel such as adaptive Tessellation on and off

It seems to happen randomly to, but spend 10 minutes in Neomuna doing activities and anyone with an A770 can see the issue

This could be a serious health issue to, the flashing could cause extreme seizures and health issues amongst people who are sensitive, this NEEDS TO BE PRIORITY and fixed

Also like i said, this has been reported by ALOT of people and at one point, acknowledged and assigned an issue number

I really think this is unacceptable and you guys need to hurry and make this a priority, as mentioned flashing artifacts can be an extreme health risk.

Tried updating my bios
Tried a fresh DDU wipe of drivers and reinstall of the latest driver
Tried triple checking my two 8 pin power modules are plugged in correctly
Tried more demanding games like Hogwarts Legacy and no issues
Tried MSI Kombuster which displays artifacts if your GPU has an issue, it was a clean and expected result with no problems

See the following posts

A forum post on this forum in which an issue number was assigned with no ETA
https://community.intel.com/t5/Intel-ARC-Graphics/Destiny-2-Lightfall-artifacts-waypoint-and-icon-corruption/td-p/1461764

Youtube:
https://www.youtube.com/watch?v=MLo3spv9Av8
https://www.youtube.com/watch?v=vYivLo_queY

Discord posts on the intel community discord

My issue, happens mostly during Neomuna and dungeons, anyway heres my report below with the screenshot attached, i copied the issue report from the previous post on this forum since my issue is the same

Questions	Answers (N/A if not applicable)
Does your system meet the game’s minimum system requirements?	Yes above recommended specs, Intel 12400F + 32GB DDR4 3000Mhz RAM
Did you already installed the Intel Graphics Driver latest release found at Intel® Graphics – Windows* DCH Drivers?	Yes, 31.0.101.4369
Please provide SSU	Attached
Please describe your issue as accurately as possible.	Random graphical artifacting in random locations, sometimes its possible to play for hours without issue, other times it happens instantly at start of playing
What distribution service did you get the game from? (example: Steam / Origin / Epic / XboxGamePass / UbisoftConnect)	Steam, all DLC/expansions for Destiny 2
Please provide the game's graphic/video settings when the issue occurs.	Attached previous posts Attached videos Attached previous forum posts
Please let us know which game API was been used when the issue occurred (examples: Vulkan, DX11, DX12, OpenGL, etc...)	Unselectable (DX11)
Is the power cable plugged in or not? (running on AC power or Battery?)	Its a desktop gaming rig, yes its plugged in.
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix. A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.	1. Play the game 2. Specifically spend 30-40 minutes in Neomuna doing activities 3. Play the game for an extended period 4. Reboot and repeat

Re: Destiny 2 Artificats and Flashing Effects on the screen

Natsukirei — Wed, 31 May 2023 05:09:17 GMT

hopefully this provides more clarification on this issue which has an issue ID of Bug ID 14018805234

Re:Destiny 2 Artificats and Flashing Effects on the screen

Hugo_Intel — Thu, 01 Jun 2023 17:48:18 GMT

Hello Natsukirei

Thank you for posting on the Intel® ARC™ Graphics Communites. I am sorry you are experiencing flashing artifacts issues when playing Destiny 2 on your system with Intel® Arc™ A770 Graphics.

We are working on this issue that has been reported. due to the nature of the issue happening only in specific areas, it might take time for us to reproduce it as it needs to be played for several hours. But rest assured we continue to work on it as a priority.

Once we have more information in regard to this issue we will post back. Thank you for your understanding.

Best regards,

Hugo O.

Intel Customer Support Technician.

Re:Destiny 2 Artificats and Flashing Effects on the screen

Hugo_Intel — Thu, 15 Jun 2023 22:01:04 GMT

Hello Natsukirei

We want to let you know that we continue to work on this issue , we are doing some testing in the scenarios mentioned on this thread as well as in this other thread where the issue is being discussed. We will continue to post back once there is an update for this issue. Thank you for your patience.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re:Destiny 2 Artificats and Flashing Effects on the screen

Hugo_Intel — Tue, 20 Jun 2023 16:53:24 GMT

Hello Natsukirei

Some users are reporting this issue is not happening on our latest driver version 31.0.101.4499, Could you please update and let us know if this is the case for you?

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re:Destiny 2 Artificats and Flashing Effects on the screen

DeividA_Intel — Tue, 27 Jun 2023 00:17:07 GMT

Hello Natsukirei,

After checking your thread, I would like to know if you need further assistance.

If so, please let me know.

Regards,

Deivid A.

Intel Customer Support Technician

Re:Destiny 2 Artificats and Flashing Effects on the screen

Hugo_Intel — Thu, 20 Jul 2023 21:15:57 GMT

Hello Natsukirei

Following the reports from our community and after some testing in our lab, we have confirmed this issue is resolved and no longer happening after the driver update 31.0.101.4499. You can update to our latest driver version 31.0.101.4502,

Thank you for the information provide and for your patience throughout this issue.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re:Destiny 2 Artificats and Flashing Effects on the screen

Hugo_Intel — Tue, 25 Jul 2023 18:26:29 GMT

Hello Natsukirei

We have not heard back from you and since there are no further questions we will be closing this thread. We hope the information provided was useful to you. If you need further assistance feel free to open a new topic.

Best Regards,

Hugo O.

Intel Customer Support Technician.