topic Re:Sonic Frontiers Rendering incorrect in Intel® Arc™ Discrete Graphics

Sonic Frontiers Rendering incorrect

Innoculis — Sun, 13 Nov 2022 17:11:15 GMT

I'm just copying and pasting since I can not reply to the OG post from @SilasVogt. I have the same problem, but the game looks correct on my SteamDeck and an nVidia card. Hello, I have an Arc A770 Limited Edition. So far I am pretty happy with it but now I have encountered a severe problem. Sonic Frontiers, the newly released Sonic The Hedgehog game, has trouble in relation to rendering water and shadows. Shadows make everything look way too dark, while water surfaces are completely black. There are other graphical glitches as well. (I wanted to add screenshots but neither the browse link nor drag and drop worked). No one else who played this on the competitors GPUs has this problem. My note here: I hope the Arc drivers get updated and work better than this website does.

Re:Sonic Frontiers Rendering incorrect

Carlos_L_Intel — Thu, 24 Nov 2022 17:57:31 GMT

Hi @Innoculis

Thank you for posting on the Intel® communities. In order to assist you can you please help us with the following information:

What launcher are you using to execute the game?
Try dragging and dropping the images in the response box that way you should be able to post them.
Download and install the Intel System Support Utility (Intel SSU): https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html? Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". Click on "Next", save the report and attach it to your response.
Please run a graphics report following this article https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html, especially Intel Graphics Command Center (Intel GCC)

Best regards,

Carlos L.

Intel Customer Support Technician

Re:Sonic Frontiers Rendering incorrect

Carlos_L_Intel — Mon, 05 Dec 2022 17:16:27 GMT

Hello @Innoculis

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Carlos L.

Intel Customer Support Technician

Re:Sonic Frontiers Rendering incorrect

Carlos_L_Intel — Tue, 13 Dec 2022 18:21:18 GMT

Hi @Innoculis

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Carlos L.

Intel Customer Support Technician