topic Re: Fortnite Chapter 4 - Season 1 DX12 crasch in Intel® Arc™ Discrete Graphics

Fortnite Chapter 4 - Season 1 DX12 crasch

Valcon — Sun, 04 Dec 2022 20:08:37 GMT

Since today's update of Fortnite it is no longer playable in DX12 mode. It crashes at startup as soon as it goes into the game. I have installed the latest driver and so on.

Re: Fortnite Chapter 4 - Season 1 DX12 crasch

jedilord — Mon, 05 Dec 2022 05:18:53 GMT

Same here.

Re: Fortnite Chapter 4 - Season 1 DX12 crasch

EndBase — Mon, 05 Dec 2022 06:44:39 GMT

Same here running in DirectX 11 now

Re: Fortnite Chapter 4 - Season 1 DX12 crasch

hmadeit — Tue, 06 Dec 2022 09:31:29 GMT

same here

Re: Fortnite Chapter 4 - Season 1 DX12 crasch

jedilord — Tue, 06 Dec 2022 21:50:18 GMT

Latest beta driver fixes this issue for me

Re: Fortnite Chapter 4 - Season 1 DX12 crasch

EndBase — Wed, 07 Dec 2022 02:24:16 GMT

I can confirm that

Re: Fortnite Chapter 4 - Season 1 DX12 crasch

Valcon — Wed, 14 Dec 2022 23:05:21 GMT

After the latest Fortnite update the issue comes up again

Re: Fortnite Chapter 4 - Season 1 DX12 crasch

jedilord — Sun, 25 Dec 2022 18:34:22 GMT

Same - can Intel get engineers to produce more stable drivers please?

Re:Fortnite Chapter 4 - Season 1 DX12 crasch

Hugo_Intel — Fri, 13 Jan 2023 22:06:14 GMT

Hello Valcon

Thank you for posting on the Intel® ARC™ Graphics Communities. I am sorry to hear that you are experiencing crashes on Fornite after the latest update.

In order to help with this issue please let us know the following information:

1.-Run the Intel® System Support Utility and attach the log file.

2.-When the game crashes is there any error message? or, Does it just close and goes to the desktop?

3.-Plase share a screenshot or a short video of the issue.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re:Fortnite Chapter 4 - Season 1 DX12 crasch

Hugo_Intel — Wed, 18 Jan 2023 20:39:14 GMT

Hello Valcon

I hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Hugo O.

Intel Customer Support Technician.

Re: Re:Fortnite Chapter 4 - Season 1 DX12 crasch

Carlocci — Mon, 23 Jan 2023 00:07:44 GMT

Hello Hugo

It a known issue. Multiple people affected. Do you have any updates on this? Do you need more samples on the issue?

Re:Fortnite Chapter 4 - Season 1 DX12 crasch

Hugo_Intel — Mon, 23 Jan 2023 22:21:31 GMT

Hello Valcon

I hope you are doing fine.

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards,

Hugo O.

Intel Customer Support Technician.

Re:Fortnite Chapter 4 - Season 1 DX12 crasch

Hugo_Intel — Mon, 23 Jan 2023 22:24:38 GMT

Hello @Carlocci

Please submit a new question on the Intel® ARC™ Graphics community forums, and provide a detailed explanation of the situation to have a more personalized troubleshooting step for your issue.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re:Fortnite Chapter 4 - Season 1 DX12 crasch

Hugo_Intel — Wed, 25 Jan 2023 17:54:09 GMT

Hello everyone,

Please make sure to try the latest Beta driver version 31.0.101.4034 since it includes some fixes for Fortnite. If you have further questions or if the issue persists, please open a new thread since this thread will no longer be monitored.

Best Regards,

Hugo O.

Intel Customer Support Technician.